This thoroughly revised and updated Second Edition of Communication Skills for Health and Social Care provides an accessible introduction to the wide range of communication skills needed for contemporary health and social care practice. Presented in a unique and easy-to-use dictionary format, the book acts as a working tool which students can dip in and out of throughout their course, and continue to use once they have qualified for practice. The updated edition includes new chapters on: " Groupwork. " Interprofessional Collaboration. " Emotional Intelligence. " Assertiveness. " Information and Communication Technologies (ICT). Offering a fresh approach to a core topic on the health and social care curriculum, each chapter suggests group activities and further reading, making this book an ideal resource for students of health, social care, social work and nursing, as well as qualified practitioners. Bernard Moss is Emeritus Professor of Social Work Education and Spirituality at Staffordshire University and Senior Fellow and National Teaching Fellow, Higher Education Academy, UK.

Presented in a unique and easy-to-use dictionary format, this practical guide will help students and practitioners understand and apply the principles of effective communication.

This textbook provides the kind of comprehensive and in-depth preparation your students need to communicate optimally with patients, families, and fellow providers. Combining principles and practical applications, this text shows students how to apply communication techniques to patient care. It contains specific examples from many health care disciplines and is appropriate for all students in medicine, nursing, pharmacy, dentistry, and other allied health professions. Complete with chapter objectives, real-life examples and sample dialogue, and a glossary defining over 100 words and terms essential to the field of communication.

Second edition of a popular book that helps students to develop their communication and interpersonal skills. This popular book is designed to enable nursing and health care students to improve their communication and interpersonal skills. It provides an introduction to the theory that underpins communication studies and offers opportunities for students to reflect on their own practice. The book gives students helpful guidelines and tips, while emphasising that successful communication depends on the quality of the therapeutic relationship. The new edition covers: Key concepts in communication; Self-awareness and understanding our impact on others; Transactional Analysis; Listening skills; Communication skills in practice; An extended case study that brings together the concepts and principles discussed throughout the book. Communication and Interpersonal Skills uses activities, scenarios and case studies to support learning and to enable students to apply theory in their practice. It is ideal for students on nursing and health and social care courses who want to use their communication skills to improve the quality of care they offer to their patients and service users.

How to Communicate Effectively in Health and Social Care is a handbook aimed at professionals to help improve their communication skills.

Supporting people with a variety of difficulties including hearing loss, impaired speech, visual impairment, dementia and learning disabilities requires a range of communication skills. This book will provide workers with the ability to enable adults with limited or no verbal communication skills to make decisions, and to express themselves.

Communication is an essential skill for nurses, midwives and allied health professionals when delivering care to patients and their families. With its unique and practical approach, this new textbook will support students throughout the three years of their degree programme and on into practice, focussing on how to develop person-centredness and compassionate and collaborative care. Key features include: * students′ experiences and stories from service users and patients to help readers relate theory to practice * reflective exercises to help students think critically about their communication skills * learning objectives and chapter summaries for revision * interactive activities directly linked to the Values Exchange Community website

The authors of this book provide current research on the challenges of communication skills, its importance for health care professionals and strategies for improvement. Chapter One explores the literature that studies the impact of electronic medical record use on communication between physicians and patients. Chapter Two reviews communicating with the psychologically distressed patient. Chapter Three reviews major theories of neurocommunication intended as the application of the findings of neurosciences for the study of interprofessional communication and behavior in healthcare. Chapter Four studies decision-making models in patients with depression.

Communication within the context of health and social care faces many challenges. Our understanding of how language and communication information is processed by the brain is increasing our awareness of the complexities involved and the influence of normal ageing on communication processing. Care systems are becoming more complex and service users demand more information and choice. At the same time, the range of service users encountered by practitioners includes more people with varied language backgrounds, and greater language and cultural diversity is occurring among health and social care staff. This volume explores current challenges to achieving effective communication in health and social care. It outlines how practitioners communicate, innovative methods for teaching communication skills, and methodologies to include children and people with communication difficulties in research and in consultation processes about healthcare. Particular communication issues, within the context of healthcare, for population groups such as older people, asylum seekers, young offenders and people with mental health problems are also addressed.