Effective communication is a vital part of the social worker's job. This welcome new edition of a classic text provides students and practitioners with essential advice and guidance about communicating and interacting in a range of social work settings. Based on the author's extensive personal and teaching experience, the text offers a succint introduction to a variety of communication techniques, including symbolic, non-verbal, verbal, written and electronic forms of communication. Importantly, it discusses the perspectives of service users and explores their experiences and interpretations of how a social worker looks, acts and speaks, thus giving a real insight into the implicit messages being conveyed. New to this edition are Putting it into Practice activities and further reading suggestions, designed to support learning and understanding and to enable readers to reflect critically for practice. Written in an appealing narrative style that cannot fail to draw the reader in, Communication in Social Work is an engaging and comprehensive book suitable both for social work and social care students and for newly qualified practitioners wanting to refresh their thinking and skills.

What is communication and why is it important? Our ability to communicate is central to everyday life and an essential skill in social work. This easy-to-read book offers a step-by-step guide to developing effective communication skills with a diverse range of service users and professionals. It is the perfect guide to help manage different communication skills in different settings, and more importantly, encourage students to continually reflect and develop these skills. Key features: - Wide range of case studies from an array of service areas and user groups - Reflective tasks and questions to stimulate critical thinking and discussion - Skills audits to test where your strengths are and areas for development This book is designed to guide readers in developing their own communication style that best suits them to become an effective social worker, whilst meeting the needs of their service user group and individual service user.

Communication and Interpersonal Skills in Social Work are at the heart of effective social work practice. This book offers students a solid grounding in the core knowledge and skills of communication needed for effective practice. The book takes the key theories in communication and explains them in a systematic and practice-related way, essential for both undergraduate and postgraduate students to develop a critical understanding of the subject. This crucial fifth edition supports students with core communication skills by providing in-depth coverage closely interwoven with learning features that engage, stimulate and challenge. Working with children, adults and those with learning difficulties are all fundamental aspects of the book making it useful to students of all disciplines.

With communication and relationships at the core of social work, this book reveals the way it is foremost a practice that becomes reality in dialogue, illuminating some of the profession’s key dilemmas. Applied discourse studies illustrate the importance of talk and interaction in the construction of everyday and institutional life. This book provides a detailed review and illustration of the contribution of discourse approaches and studies on professional interaction to social work. Concentrating on how social workers carry out their work in everyday organisational encounters with service users and colleagues, each chapter uses case studies analysing real-life social work interactions to explore a concept that has relevance both in discursive studies and in social work. The book thus demonstrates what detailed discursive studies on interaction can add to professional social work theories and discussions. Chapters on categorization, accountability, boundary work, narrative, advice-giving, resistance, delicacy and reported speech, review the literature and discuss how the concept has been developed and how it can be applied to social work. The book encourages professional reflection and the development of rigorous research methods, making it particularly appropriate for postgraduate and post-qualifying study in social work where participants are encouraged to examine their own professional practice. It is also essential reading for social work academics and researchers interested in language, communication and relationship-based work and in the study of professional practices more generally.

How are we to understand how the dominance of visual images and representations in late modernity affects Social Work practice, research and education? Social workers are increasingly using still and moving images to illustrate their work, to create new knowledge, and to further specific groups’ interests. As a profession in which communication is central, visual practices are becoming ever more significant as they seek to carry out their work with, and for, the marginalised and disenfranchised. It is time for the profession to gain more critical, analytical, and practical knowledge of visual culture and communication, in order to use and create images in accordance with its central principle of social justice. That requires an understanding of them beyond representation. As important as this is, it is also where the profession’s scholarly work in this area has remained and halted, and thus understanding of the work of images in our practices is limited. In order to more fully understand images and their effects – both ideologically and experientially – social workers need to bring to bear other areas of study such as reception studies, visual phenomenology, and the gaze. These other analytical frames enable a consideration not only of images per se, but also of their effect on the viewer, the human spectators, and the subjects at the heart of Social Work. By bringing understandings and experiences in Film, Media, and Communications, Visual Communication for Social Work Practice provides the reader with a wide range of critically analytical frames for practitioners, activists, educators, and researchers as they use and create images. This invites a deeper knowledge and familiarity with the power dimensions of the image, thus aligning with the social justice dimension of Social Work. Examples are provided from cinema, popular media, but more importantly from Social Work practitioners themselves to demonstrate what has already been made possible as they create and use images to further the interpersonal, communal, and justice dimensions of their work. This book will be of interest to scholars, students, and social workers, particularly those with an interest in critical and creative methodologies.

A vital part of a social worker's role is to build strong relationships based on confidence and trust, with people across all stages of the life course and from a broad range of backgrounds, in what can be extremely challenging circumstances. In this, her latest collaboration with Palgrave, bestselling social work author Karen Healy turns her attention to the key topic of communication and the importance of developing into a skilled communicator across all areas of professional practice. Split into two distinct sections, the text provides a thorough exploration of: - The foundations of effective communication in social work practice, focusing on the basic knowledge and skills that are essential to forming working alliances with service users in a broad range of practice situations; and - The specialised communication skills required to work with people with specific capacities and needs – from children, young people and older adults to people from diverse cultures and linguistic groups, those who experience trouble with verbal communication and those with mental health challenges. With helpful learning features such as practice exercises and chapter summary questions to enable you to review and reflect on what you have learned, this is an essential resource for social work students new to this complex area of practice.

Social Work Communication Skills focuses on helping students learn essential communication skills in order to work effectively as a professional social worker. It includes hands-on individual and group exercises that serve to enhance students' understanding of the importance of professional communication skills in the field of social work.

This book supports and develops the communication and interviewing skills of professional practitioners and student practitioners in social work, counselling, and the health professions. Combining work on personal and social constructs, the search for meaning, and ecological theory, this book both provides an integrated discussion of practice and presents a balanced approach when discussing psychological, biological, and social influences on individual well-being. Furthermore, it emphasises the influence of social contexts on behaviour and well-being, as well as valuing and encouraging the application of practitioners’ prior experience and learning (APEL) to new knowledge and understanding. Containing a range of practice examples to stimulate learning, this book promotes a collaboration between the professions, and welcomes the contributions of people who use services, patients, and clients. Communication and Interviewing Skills for Practice in Social Work, Counselling and the Health Professions will be of interest to all undergraduate and postgraduate social work students, as well as new and experienced professional health care practitioners.

This book gives students a solid understanding of the key issues involved in effective communication within social work settings. Now going into its second edition, it combines practical examples with a clear theoretical approach and demonstrates the subtleties of communication with specific and diverse service users and carers.

Supporting people with a variety of difficulties including hearing loss, impaired speech, visual impairment, dementia and learning disabilities requires a range of communication skills. This book will provide workers with the ability to enable adults with limited or no verbal communication skills to make decisions, and to express themselves.