Delivers the proven solutions that make a difference in your Cisco IP Telephony deployment Learn dial plan best practices that help you configure features such as intercom, group speed dials, music on hold, extension mobility, and more Understand how to manage and monitor your system proactively for maximum uptime Use dial plan components to reduce your exposure to toll fraud Take advantage of call detail records for call tracing and accounting, as well as troubleshooting Utilize the many Cisco IP Telephony features to enable branch site deployments Discover the best ways to install, upgrade, patch, and back up CallManager Learn how backing up to remote media provides both configuration recovery and failure survivability IP telephony represents the future of telecommunications: a converged data and voice infrastructure boasting greater flexibility and more cost-effective scalability than traditional telephony. Having access to proven best practices, developed in the field by Cisco� IP Telephony experts, helps you ensure a solid, successful deployment. Cisco CallManager Best Practices offers best practice solutions for CallManager and related IP telephony components such as IP phones, gateways, and applications. Written in short, to-the-point sections, this book lets you explore the tips, tricks, and lessons learned that will help you plan, install, configure, back up, restore, upgrade, patch, and secure Cisco CallManager, the core call processing component in a Cisco IP Telephony deployment. You'll also discover the best ways to use services and parameters, directory integration, call detail records, management and monitoring applications, and more. Customers inspired this book by asking the same questions time after time: How do I configure intercom? What's the best way to use partitions and calling search spaces? How do I deploy CallManager regionally on my WAN? What do all those services really do? How do I know how many calls are active? How do I integrate CallManager with Active Directory? Years of expert experiences condensed for you in this book enable you to run a top-notch system while enhancing the performance and functionality of your IP telephony deployment.

In The Implosion of Capitalism world-renowned political economist Samir Amin connects the key events of our times - financial crisis, Eurozone implosion, the emerging BRIC nations and the rise of political Islam - identifying them as symptoms of a profound systemic crisis.In light of these major crises and tensions, Amin updates and modifies the classical definitions of social classes, political parties, social movements and ideology. In doing so he exposes the reality of monopoly capitalism in its contemporary global form.In a bravura conclusion, Amin argues that the current capitalist system is not viable and that implosion is unavoidable. The Implosion of Capitalism makes clear the stark choices facing humanity - and the urgent need for a more humane global order.

CCNA Collaboration CICD 210-060 Official Cert Guide from Cisco Press enables you to succeed on the exam the first time and is the only self-study resource approved by Cisco. Long-time Cisco expert and trainer Michael Valentine shares preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. This is the eBook edition of the CCNA Collaboration CIVND 210-065 Official Cert Guide. This eBook does not include the companion CD-ROM with practice exam that comes with the print edition. This complete, official study package includes A test-preparation routine proven to help you pass the exam “Do I Know This Already?” quizzes, which enable you to decide how much time you need to spend on each section Chapter-ending exercises, which help you drill on key concepts you must know thoroughly A final preparation chapter that guides you through tools and resources to help you craft your review and test-taking strategies Study plan suggestions and templates to help you organize and optimize your study time Well regarded for its level of detail, study plans, assessment features, challenging review questions and exercises, this official study guide helps you master the concepts and techniques that ensure your exam success. CCNA Collaboration CICD 210-060 Official Cert Guide is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com. Michael Valentine, CCNA, CCNP, CCDP, CCVP, CCSI No. 31461, has worked in IT since 1996, and as a trainer since 2001. He is currently a Cisco trainer with Skyline Advanced Technology Services, specializing in Cisco Unified Communications and CCNA. His accessible, humorous, and effective teaching style has demystified Cisco technology for thousands of students. He has developed courseware and labs for both Cisco and its training partners, is co-author of CCNA Exam Cram (Exam 640-802), Third Edition, and is the author of CCNA Voice Quick Reference Guide. The official study guide helps you master topics on the CCNA Collaboration CICD 210-060 exam, including the following: Cisco Unified Communications components Cisco Unified Communications Manager Express administration, end user management, dial plans, and telephony features Cisco Unified Communications Manager administration, end point management, dial plan elements and interactions, and telephony and mobility features Cisco Unity Connection voicemail CM IM and Presence support CME and CUCM management and troubleshooting Monitoring Cisco Unity Connection

The real-world guide to securing Cisco-based IP telephony applications, devices, and networks Cisco IP telephony leverages converged networks to dramatically reduce TCO and improve ROI. However, its critical importance to business communications and deep integration with enterprise IP networks make it susceptible to attacks that legacy telecom systems did not face. Now, there’s a comprehensive guide to securing the IP telephony components that ride atop data network infrastructures–and thereby providing IP telephony services that are safer, more resilient, more stable, and more scalable. Securing Cisco IP Telephony Networks provides comprehensive, up-to-date details for securing Cisco IP telephony equipment, underlying infrastructure, and telephony applications. Drawing on ten years of experience, senior network consultant Akhil Behl offers a complete security framework for use in any Cisco IP telephony environment. You’ll find best practices and detailed configuration examples for securing Cisco Unified Communications Manager (CUCM), Cisco Unity/Unity Connection, Cisco Unified Presence, Cisco Voice Gateways, Cisco IP Telephony Endpoints, and many other Cisco IP Telephony applications. The book showcases easy-to-follow Cisco IP Telephony applications and network security-centric examples in every chapter. This guide is invaluable to every technical professional and IT decision-maker concerned with securing Cisco IP telephony networks, including network engineers, administrators, architects, managers, security analysts, IT directors, and consultants. Recognize vulnerabilities caused by IP network integration, as well as VoIP’s unique security requirements Discover how hackers target IP telephony networks and proactively protect against each facet of their attacks Implement a flexible, proven methodology for end-to-end Cisco IP Telephony security Use a layered (defense-in-depth) approach that builds on underlying network security design Secure CUCM, Cisco Unity/Unity Connection, CUPS, CUCM Express, and Cisco Unity Express platforms against internal and external threats Establish physical security, Layer 2 and Layer 3 security, and Cisco ASA-based perimeter security Complete coverage of Cisco IP Telephony encryption and authentication fundamentals Configure Cisco IOS Voice Gateways to help prevent toll fraud and deter attacks Secure Cisco Voice Gatekeepers and Cisco Unified Border Element (CUBE) against rogue endpoints and other attack vectors Secure Cisco IP telephony endpoints–Cisco Unified IP Phones (wired, wireless, and soft phone) from malicious insiders and external threats This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.

A guide to successful deployment of the Cisco IP Telephony solution Real-world case studies from the Cisco design consulting engineers who developed the PDIOO process provide practical advice on all stages of successful IPT deployment Concise understanding of the PDIOO phases enables architects and engineers to successfully deploy the Cisco IPT solution Division of the process into PDIOO phases provides a logical and defined guide for network engineers and architects as they proceed through each of the phases in deploying the Cisco IPT solution Includes detailed questionnaires for each phase of deployment in the PDIOO cycle—a great aid in understanding customer networks and requirements Network infrastructure design, call processing infrastructure design and applications, and voice-mail system design are covered in depth Cisco® IP Telephony (IPT) solutions are being deployed at an accelerated rate, and network architects and engineers need to understand the various phases involved in successful deployment: planning, design, implementation, operation, and optimization (PDIOO). On the road to that understanding, those involved need to collect information for each phase of deployment, and then follow through with the best architecture, deployment model, and implementation based on the data collected. Cisco IP Telephony: Planning, Design, Implementation, Operation, and Optimization is a guide for network architects and engineers as they deploy the Cisco IPT solution. With this book, you will master the PDIOO phases of the IPT solution, beginning with the requirements necessary for effective planning of a large-scale IPT network. From there, you’ll follow a step-by-step approach to choose the right architecture and deployment model. Real-world examples and explanations with technical details, design tips, network illustrations, and sample configurations illustrate each step in the process of planning, designing, implementing, operating, and optimizing a chosen architecture based on information you have collected. In-depth instruction on each PDIOO phase provides specific details about the tasks involved and best practices for successful implementation of the IPT solution. This book also contains predesigned questionnaires and PDIOO assistance tools that help you determine the requirements of each phase of the PDIOO cycle. Authors Ramesh Kaza and Salman Asadullah have been involved with Cisco IPT solutions from the beginning and have planned, designed, and implemented major IPT networks using the guidelines found here. Cisco IP Telephony: Planning, Design, Implementation, Operation, and Optimization provides the step-by-step explanations, details, and best practices acquired by the authors while working with the top Cisco IPT customers. This book is part of the Networking Technology Series from Cisco Press®, which offers networking professionals valuable information for constructing efficient networks, understanding new technologies, and building successful careers.

Cisco Unified Contact Center Enterprise (UCCE) The complete guide to managing UCCE environments: tips, tricks, best practices, and lessons learned Cisco Unified Contact Center Enterprise (UCCE) integrates multiple components and can serve a wide spectrum of business requirements. In this book, Gary Ford, an experienced Cisco UCCE consultant brings together all the guidance you need to optimally configure and manage UCCE in any environment. The author shares in-depth insights covering both the enterprise and hosted versions of UCCE. He presents an administrator’s view of how to perform key UCCE tasks and why they work as they do. He thoroughly addresses application configuration, agents, scripting, IVR, dial plans, UCM, error handling, reporting, metrics, and many other key topics. You’ll find proven, standardized configuration examples that help eliminate errors and reduce downtime, step-by-step walkthroughs of several actual configurations, and thorough coverage of monitoring and troubleshooting UCCE systems. Cisco Unified Contact Center Enterprise (UCCE) is an indispensable resource to help you deploy and operate UCCE systems reliably and efficiently. · Understand the Cisco Unified Contact Center product portfolio and platform architecture · Choose the right single-site, multi-site, or clustered deployment model for your environment · Take a lifecycle services approach to UCCE deployment and application configuration-–including preparation, planning, design, and implementation · Implement traditional, current-generation, and next-generation call routing · Master the latest best practices for call flow scripting · Understand UCCE’s nodes and distributed processes and build a clean system startup sequence · Design, implement, and deliver unified CM/IP IVR solutions · Set up and efficiently manage UCCE databases · Make the most of UCCE’s reporting tools · Create advanced applications with Data-Driven Routing · Effectively maintain any UCCE deployment, including older versions · Use a best-practice methodology for troubleshooting, and master valuable, little-known Cisco diagnostic tools This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.

The definitive, up-to-date guide to planning, configuring, and administering Cisco call processing and voice messaging. This book brings together all the hands-on knowledge you need to successfully configure and administer Cisco’s flagship IP voice systems, including Cisco Unified Communications Manager (CUCM), Unity, and Unity Connection. Fully updated for the new CUCM, Unity, and Unity Connection, version 8, it presents step-by-step procedures for every common and complex task that installers, integrators, and administrators will encounter. Long-time Cisco voice implementer and instructor David Bateman begins with clear, well-organized explanations of Cisco Voice over IP technology, including its key functions and devices. Next, he guides you through preparation and deployment, including configuring CUCM for maximum performance, removing DNS dependencies, defining enterprise parameters, configuring regions, and enforcing security. The author presents quick access, step-by-step solutions for dozens of post-deployment tasks, each with thorough instructions and cross-references to prerequisite tasks wherever needed. He demonstrates how to integrate features to create more powerful IP voice systems, thoroughly introduces Cisco’s new management interface, and provides extensive coverage of the latest feature enhancements. David Bateman is a certified Cisco instructor, CCNA, and director of curriculum development for Skyline-ATS. He has 20+ years of internetworking experience, including more than a decade as a senior LAN/WAN engineer in networks serving up to 5,000 users. He then ran the business operations of a technical services company while maintaining his existing networking client base. David has taught and implemented Cisco voice technologies since 2000. He authored this book’s first edition, and co-authored CCNA Voice Exam Cram. Establish a foundation for CUCM: configure services, set enterprise parameters, register devices, and more Add gateways and client devices Create dial plans, including route patterns, route lists, route groups, CTI route points, translation patterns, and route filters Configure Class of Service (CoS) and Call Admission Control Implement IP phone service, media resources, and Extension Mobility Prepare to deploy Unity/Connection: verify integration; define system parameters; and create templates, distribution lists, and CoS Add, import, and manage users Make the most of Unity/Connection call management, from basic auto-attendant to advanced routing rules and audio-text Integrate legacy voicemail systems Master Unity/Connection’s key administrative tools and utilities Use time-of-day routing, call queuing, and other advanced features This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.

Cisco TelePresenceTM Systems (CTS) create live, face-to-face meeting experiences, providing a breakthrough virtual conferencing and collaboration experience that transcends anything previously achievable by videoconferencing. Although the business case for deploying CTS is compelling, implementing it requires advanced knowledge of the latest networking technologies, an attention to detail, and thorough planning. In this book, four leading CTS technical experts cover everything you need to know to successfully design and deploy CTS in your environment. The authors cover every element of a working CTS solution: video, audio, signaling protocols and call processing, LAN and WAN design, multipoint, security, inter-company connectivity, and much more. They deliver start-to-finish coverage of CTS design for superior availability, QoS support, and security in converged networks. They also present the first chapter-length design guide of it’s kind detailing the room requirements and recommendations for lighting, acoustics, and ambience within various types of TelePresence rooms. Cisco Telepresence Fundamentals is an indispensable resource for all technical professionals tasked with deploying CTS, including netadmins, sysadmins, audio/video specialists, VoIP specialists, and operations staff. This is the only book that: Introduces every component of a complete CTS solution and shows how they work together Walks through connecting CTS in real-world environments Demonstrates how to secure virtual meetings using Cisco firewalls and security protocols Includes a full chapter on effective TelePresence room design Walks through every aspect of SIP call signaling design, including both single-cluster and intercluster examples for use in a TelePresence environment Provides prequalification, room, and network path assessment considerations to help you anticipate and avoid problems Tim Szigeti, CCIE® No. 9794, technical leader within the Cisco® Enterprise Systems Engineering team, is responsible for defining Cisco TelePresence network deployment best practices. He also coauthored the Cisco Press book End-to-End QoS Network Design. Kevin McMenamy, senior manager of technical marketing in the Cisco TelePresence Systems Business Unit, has spent the past nine years at Cisco supporting IP videoconferencing, video telephony, and unified communications. Roland Saville, technical leader for the Cisco Enterprise Systems Engineering team, tests and develops best-practice design guides for Cisco TelePresence enterprise deployments. Alan Glowacki is a Cisco technical marketing engineer responsible for supporting Cisco TelePresence customers and sales teams. Use Cisco TelePresence Systems (CTS) to enhance global teamwork and collaboration, both within your own enterprise and with your customers, partners, and vendors Understand how the various components of the Cisco TelePresence Solution connect and work together Integrate CTS into existing LAN, enterprise, and service provider networks Successfully design and deploy a global TelePresence network Understand the importance of room dimensions, acoustics, lighting, and ambience and how to properly design the physical room environment Provide the high levels of network availability CTS requires Leverage the Cisco quality of service (QoS) tools most relevant to CTS network provisioning and deployment Systematically secure CTS using TLS, dTLS, sRTP, SSH, and Cisco firewalls This book is part of the Cisco Press® Fundamentals Series. Books in this series introduce networking professionals to new networking technologies, covering network topologies, sample deployment concepts, protocols, and management techniques. Category: IP Communications Covers: Cisco TelePresence Systems

Master IIUC 640-460 exam topics with the official study guide Assess your knowledge with chapter-opening quizzes Review key concepts with Exam Preparation Tasks CCNA Voice Official Exam Certification Guide is a best of breed Cisco exam study guide that focuses specifically on the objectives for the CCNA Voice IIUC 640-460 exam. Senior voice instructors and network engineers Jeremy Cioara, Michael Cavanaugh, and Kris Krake share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics. CCNA Voice Official Exam Certification Guide presents you with an organized test preparation routine through the use of proven series elements and techniques. “Do I Know This Already?” quizzes open each chapter and allow you to decide how much time you need to spend on each section. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks sections help drill you on key concepts you must know thoroughly. Well-regarded for its level of detail, assessment features, and challenging review questions and exercises, this official study guide helps you master the concepts and techniques that will enable you to succeed on the exam the first time. CCNA Voice Official Exam Certification Guide is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com/go/authorizedtraining. The official study guide helps you master all the topics on the IIUC exam, including Connecting IP phones to the LAN infrastructure Cisco Unified CME installation Cisco Unified CME IP phone configuration Cisco Unified CME voice productivity features Gateway and trunk concepts and configuration Cisco Unity Express concepts and configuration Smart Business Communications System Configuring and maintaining the UC500 for voice

Design, implement, and publish custom Splunk applications by following best practices About This Book This is the most up-to-date guide on the market and will help you finish your tasks faster, easier, and more efficiently. Highly practical guide that addresses common and not-so-common pain points in Splunk. Want to explore shortcuts to perform tasks more efficiently with Splunk? This is the book for you! Who This Book Is For This book is for administrators, developers, and search ninjas who have been using Splunk for some time. A comprehensive coverage makes this book great for Splunk veterans and newbies alike. What You Will Learn Use Splunk effectively to gather, analyze, and report on operational data throughout your environment Expedite your reporting, and be empowered to present data in a meaningful way Create robust searches, reports, and charts using Splunk Modularize your programs for better reusability. Build your own Splunk apps and learn why they are important Learn how to integrate with enterprise systems Summarize data for longer term trending, reporting, and analysis In Detail This book will give you an edge over others through insights that will help you in day-to-day instances. When you're working with data from various sources in Splunk and performing analysis on this data, it can be a bit tricky. With this book, you will learn the best practices of working with Splunk. You'll learn about tools and techniques that will ease your life with Splunk, and will ultimately save you time. In some cases, it will adjust your thinking of what Splunk is, and what it can and cannot do. To start with, you'll get to know the best practices to get data into Splunk, analyze data, and package apps for distribution. Next, you'll discover the best practices in logging, operations, knowledge management, searching, and reporting. To finish off, we will teach you how to troubleshoot Splunk searches, as well as deployment, testing, and development with Splunk. Style and approach If you're stuck or want to find a better way to work with Splunk environment, this book will come handy. This easy-to-follow, insightful book contains step-by-step instructions and examples and scenarios that you will connect to.