In 2003, in the face of errors and accidents caused by medical and surgical trainees, the American Council of Graduate Medical Education mandated a reduction in resident work hours to eighty per week. Over the course of two and a half years spent observing residents and staff surgeons trying to implement this new regulation, Katherine C. Kellogg discovered that resistance to it was both strong and successful—in fact, two of the three hospitals she studied failed to make the change. Challenging Operations takes up the apparent paradox of medical professionals resisting reforms designed to help them and their patients. Through vivid anecdotes, interviews, and incisive observation and analysis, Kellogg shows the complex ways that institutional reforms spark resistance when they challenge long-standing beliefs, roles, and systems of authority. At a time when numerous policies have been enacted to address the nation’s soaring medical costs, uneven access to care, and shortage of primary-care physicians, Challenging Operations sheds new light on the difficulty of implementing reforms and offers concrete recommendations for effectively meeting that challenge.

This book presents state-of-the-art research on responsible operations practices. The book identifies the challenges and opportunities arising from the shift towards responsible business operations and examines these issues through the lenses of operations management, emphasizing the supply chain transformations associated with these changes. Developing a responsible business model presents a great opportunity for firms to differentiate in the marketplace through innovative models and insights around responsible operations and supply chain management. To do so, companies in many industries are changing their practices around sourcing materials, supplier compliance around processes and labor, scientific and sustainable approaches to farming in emerging countries, managing counterfeiting risks, and public health management. Responsible Business Operations: Challenges and Opportunities is divided into three sections. Section 1 focuses on environmental responsibility for companies. It also explores alternative energy solutions for both the developed and developing world, as well as worldwide carbon footprint reduction efforts. Section 2 is dedicated to social responsibility, with chapters covering topics including improving agricultural food chains and humanitarian challenges for businesses. Finally Section 3 promotes ethical responsibility, analyzing ways to improve supplier compliance to product, process and ethical standards.

First published by the Combat Studies Institute Press. The resulting anthology begins with a general overview of urban operations from ancient times to the midpoint of the twentieth century. It then details ten specific case studies of U.S., German, and Japanese operations in cities during World War II and ends with more recent Russian attempts to subdue Chechen fighters in Grozny and the Serbian siege of Sarajevo. Operations range across the spectrum from combat to humanitarian and disaster relief. Each chapter contains a narrative account of a designated operation, identifying and analyzing the lessons that remain relevant today.

Interactive Operations Research with Maple: Methods and Models has two ob jectives: to provide an accelerated introduction to the computer algebra system Maple and, more importantly, to demonstrate Maple's usefulness in modeling and solving a wide range of operations research (OR) problems. This book is written in a format that makes it suitable for a one-semester course in operations research, management science, or quantitative methods. A nwnber of students in the departments of operations research, management science, oper ations management, industrial and systems engineering, applied mathematics and advanced MBA students who are specializing in quantitative methods or opera tions management will find this text useful. Experienced researchers and practi tioners of operations research who wish to acquire a quick overview of how Maple can be useful in solving OR problems will find this an excellent reference. Maple's mathematical knowledge base now includes calculus, linear algebra, ordinary and partial differential equations, nwnber theory, logic, graph theory, combinatorics, statistics and transform methods. Although Maple's main strength lies in its ability to perform symbolic manipulations, it also has a substantial knowledge of a large nwnber of nwnerical methods and can plot many different types of attractive-looking two-dimensional and three-dimensional graphs. After almost two decades of continuous improvement of its mathematical capabilities, Maple can now boast a user base of more than 300,000 academics, researchers and students in different areas of mathematics, science and engineering.

After 40 years of Cold War, NATO found itself intervening in Bosnia-Herzegovina, Kosovo and Afghanistan, where the ability to communicate with local people was essential to the success of the missions. This book explains how the Alliance responded to this challenge so as to ensure that the missions did not fail through lack of understanding.

This book constitutes the refereed proceedings of the 11th Asia-Pacific Network Operations and Management Symposium, APNOMS 2008, held in Beijing, China, in October 2008. The 43 revised full papers and 34 revised short papers presented were carefully reviewed and selected from 195 submissions. The papers are organized in topical sections on routing and topology management; fault management; community and virtual group management; autonomous and distributed control; sensor network management; traffic identification; QoS management; policy and service management; wireless and mobile network management; security management; short papers.