Telephone helplines have become one of the most pervasive sites of expert-lay interaction in modern societies throughout the world. Yet surprisingly little is known of the in situ, language-based processes of help-seeking and help-giving behavior that occurs within them. This collection of original studies by both internationally renowned and emerging scholars seeks to improve upon this state of affairs. It does so by offering some of the first systematic investigations of naturally-occurring spoken interaction in telephone helplines. Using the methods of Conversation Analysis, each of the contributors offers a detailed investigation into the skills and competencies that callers and call-takers routinely draw upon when engaging one another within a range of helplines. Helplines in the US, the UK, Australia, Scandinavia, The Netherlands, and Ireland, dealing with the provision of healthcare, emotional support and counselling, technical assistance and consumer rights, tourism and finance, make up the studies in the volume. Collectively and individually, the research provides fascinating insight into an under-researched area of modern living and demonstrates the relevance and potential of helplines for the growing field of institutional interaction. This book will be of interest to students of communication, applied linguistics, discourse and conversation, sociology, counselling, technology and work, social psychology and anthropology.

God sends people to help in little ways and big ways. He calls all of us to love and to serve others, to help however we can no matter how old or young we are. Christians have multiple vocations: at work, in church, as citizens in society, or as family members. A child's call to love and serve is the same as an adult's. Work= developing their talents Church= going to Sunday School and learning about God Citizens= learning how to act and behave in public Family=Learning to honor their parents How Can I Help? teaches children that God 1. provides for their needs, sometimes through others he places in their life 2. works through them to help others 3. has a plan for their life no matter what vocation they choose 4. sent Jesus who was not just a helper, but their Savior For Parents foreword provided by Gene Edward Veith.

All of us have a yearning to understand where we belong in this world. As Christians, most of us understand from Scripture that God has a purpose for each of us and has gifted us differently. But discovering our unique giftedness and where God calls us to use those gifts eludes so many. In his new book, Discover Your Calling: The ABC of Vocational Discernment, Soo-Inn Tan provides biblical and down-to-earth support for those who seek to better understand how God is shaping their lives. Whether you’re a student, entering the workforce, a homemaker, a mid-career worker, or a retiree, discover how God may be preparing you for the continuing challenge and joy of a lifelong walk with Jesus Christ across all aspects of vocation.

Crucial to the vitality of any religious community is its ability to attract and engage descendants and converts. By this measure, notwithstanding the proliferation of mosques and Islamic organizations, the Muslim community in America is not doing at all well. This rather sober assessment motivates Dr. Lang to address, in this book, the alienation from the Mosque of the great majority of America's homegrown Muslims. In Losing My Religion: A Call For Help, the author comes to terms with many of the queries put to him by Americans of Muslim parentage and converts to Islam since the publication of his book Even Angels Ask in 1997. Lang asserts that to effectively respond to the general malaise of American-born Muslims, the Islamic establishment in America needs to be willing to listen to the doubts and complaints of the disaffected. This entails engaging in open discussions on issues with which many in the Muslim community will be uncomfortable, but Lang avers that such open dialogue will be of more benefit to young American Muslims struggling with their faiths than the covert and uniformed discussions that often take place or no discussion at all. In addition to examining questions of theodicy, hadith authenticity, and moot practices within the American Muslim community, the author includes many testimonials and inquiries that make this book informative.

The daily challenges of living—and coping—with a chronic and progressive invisible illness. Heart disease is the leading cause of death for women worldwide. Yet most people are still unaware that heart disease is not just a man's problem. Carolyn Thomas, a heart attack survivor herself, is on a mission to educate women about their heart health. Based on her popular Heart Sisters blog, which has attracted more than 10 million views from readers in 190 countries, A Woman's Guide to Living with Heart Disease combines personal experience and medical knowledge to help women learn how to understand and manage a catastrophic diagnosis. In A Woman's Guide to Living with Heart Disease, Thomas explains • how to recognize the early signs of a heart attack • why women often delay seeking treatment—and how to overcome that impulse • the link between pregnancy complications and future heart disease • why so many women with heart disease are misdiagnosed—and how to help yourself get an accurate diagnosis • the importance of cardiac rehabilitation in lowering mortality risk • what to expect during your recovery from a heart attack • how the surreal process of coping with heart disease may affect your daily life • methods for treating heart disease–related depression without drugs Equal parts memoir about a misdiagnosed heart attack, guide to the predictable stages of heart disease—from grief to resilience—and patient-friendly translation of important science-based findings on women's unique heart issues, this book is an essential read. Whether you're a freshly diagnosed patient, a woman who's been living with heart disease for years, or a practitioner who cares about women's health, A Woman's Guide to Living with Heart Disease will help you feel less alone and advocate for better health care.

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Bullshit isn’t what it used to be. Now, two science professors give us the tools to dismantle misinformation and think clearly in a world of fake news and bad data. “A modern classic . . . a straight-talking survival guide to the mean streets of a dying democracy and a global pandemic.”—Wired Misinformation, disinformation, and fake news abound and it’s increasingly difficult to know what’s true. Our media environment has become hyperpartisan. Science is conducted by press release. Startup culture elevates bullshit to high art. We are fairly well equipped to spot the sort of old-school bullshit that is based in fancy rhetoric and weasel words, but most of us don’t feel qualified to challenge the avalanche of new-school bullshit presented in the language of math, science, or statistics. In Calling Bullshit, Professors Carl Bergstrom and Jevin West give us a set of powerful tools to cut through the most intimidating data. You don’t need a lot of technical expertise to call out problems with data. Are the numbers or results too good or too dramatic to be true? Is the claim comparing like with like? Is it confirming your personal bias? Drawing on a deep well of expertise in statistics and computational biology, Bergstrom and West exuberantly unpack examples of selection bias and muddled data visualization, distinguish between correlation and causation, and examine the susceptibility of science to modern bullshit. We have always needed people who call bullshit when necessary, whether within a circle of friends, a community of scholars, or the citizenry of a nation. Now that bullshit has evolved, we need to relearn the art of skepticism.

Do you have to be religious to be spiritual? Can you have a spiritual life and not believe in God? These and other profound questions are explored by Dr. Twerski in I'd Like To Call For Help But I Don't Know the Number: The Search for the Spirituality in Everyday Life. He shows us how to open ourselves up to the deeper aspects of our lives that are often obscured by concerns about success and material wealth. True spiritual discovery, Dr. Twerski suggests, involves more than overcoming selfishness or dependency; it also requires a journey of self-improvement, character development, and respect for others. Inspired by the Alcoholics Anonymous groups he encountered in his clinical practice, Dr. Twerski outlines a twelve-step program for spiritual growth through self-awareness, service, and self-management. He illustrates his program throughout with true success stories he has witnessed over the years. "Abe Twerski provides us with an understanding of our spiritual side . . . It's like a conversation with a warm and trusted friend." - Betty Ford

This new and updated edition of U2 A Diary brings U2s story up to date with information about the band’s ground-breaking film, U2 3D, recording sessions for No Line on the Horizon and the story of how the album was leaked online twice before its official release, the U2 360 world tour and Bono’s back injury that forced an entire leg to be postponed and the band’s struggles to decide how to follow No Line on the Horizon and the 360 Tour with new material. Here is the complete history of U2 told exactly as it happened in day-by-day diary format. As well as following the mid-1970's birth of the band to the present day in journal form, U2: A Diary also includes new revelations and fresh insights into key moments of U2's development. Through interviews and extensive research, author Matt McGee sheds light on stories. Fully illustrated with pictures spanning the bands career, this is a fanatically detailed account of a legendary group's life!