BOOK THREE IN THE ARCANE AMERICA SERIES When Halley’s Comet blazed across the sky in 1759, onlookers saw a sight far more spectacular—and disastrous—than they ever could have imagined. Destroyed in a magical battle, the comet is rent in two and appears to strike Earth. The event is known as The Sundering, the moment in which the Old World is separated from the New, perhaps permanently isolating the Americas. What’s more, The Sundering has brought magic into the world—creatures from folklore and fairy tales come to life, along with wizardry and magework unlike anything seen outside of legend. The New World is now far stranger than before, and the Europeans, Africans, and Indigenous peoples on the American continent must forge new bonds if they are to survive. So, when magic returns to the world of the 1700s, who does the world turn to for help? None other than the father of electricity himself: Benjamin Franklin! But Franklin is in for a shock if he thinks his knowledge of science will prepare him for the world of magic. The master once more becomes the apprentice. But Franklin must learn his spells fast, for he is far from the only one studying magic. In point of fact, he’s late to the race and almost out of time . . . At the publisher's request, this title is sold without DRM (Digital Rights Management). Praise for Peter J. Wacks: "Peter Wacks is a talented writer coming at you from all different genres. Watch out, readers!"—Kevin J. Anderson Praise for the work of Etyan Kollin: "Reminiscent of Heinlein—a good, old-fashioned, enormously appealing SF yarn. bravo!"—Robert J. Sawyer "Turns what could have been a one-note trilogy into something more interesting that encompasses a wide range of ideas."—The Denver Post "The Kollins' masterful command of multiple plot threads, characters, and the motifs of grand-scale space opera make for a breathtaking sequel."—Booklist "Rich with multiple plot thread skillfully handled by the authors. . . . Well-conceived characters, along with intense battle-oriented space content, will keep even new readers glued to the page."—RT Book Reviews

Batcheller Collection.

Field guide for making careful decisions in the backcountry and relying on informed observation.

Blackfoot boy Apauk longs to be a buffalo caller, the member of the tribe responsible for luring buffalo to a death trap concealed beyond the edge of a cliff. Apauk endures many tests, some of them heartbreaking, before he learns the 'medicine' or secret to being a master of the herd. This is his story.

The forces of good and evil collide in this supernatural thriller. David, a psychotic killer under the influence of his mother, found a photo. The photo of Sydnie was found in David's six-by-eight jail cell while awaiting trial for murder. Tom, Sydnie's former lover, carried her photo next to his heart not knowing the peril it would bring to his beloved Sydnie. Sydnie, who had supernatural powers, had no idea of the danger stalking her and her family. With each phone call, her fairytale life in the remote countryside was about to implode into darkness. Would Sydnie's light stand against David and the forces of evil?

Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff, and an analysis of the significance of the call center to overall corporate customer relationship strategies. A special feature of the book is its focus on call center case studies, describing a number of successful call center strategies and best practices, selected from various business sectors - financial, retail, healthcare, travel, technology, and others. These case studies provide useful guidelines based on successful corporate call centers that will guide you in establishing and maintaining the most effective call center operation for your enterprise.·Presents key concepts and techniques, including a formal development process, in a real-world context·Provides extensive management guidelines·Stresses the importance of staff selection and training

NEW ENTRY IN THE DRAGON AWARD–WINNING ARCANE AMERICA SERIES from New York Times best-selling alternate history master Eric Flint. The passage of Halley’s Comet in 1759 is catastrophic. The comet appears to strike the Earth, sundering the New World from the Old. A chain of mountains rises in the Mid-Atlantic. No ship from the Old World arrives in America. No ship from the New World can find a passage to the Old—and most who try simply disappear. The comet has also unleashed magic forces, which soon spread everywhere. Slaves begin using powers derived from African witchcraft, bringing monsters from that continent into the New World. The native tribes begin doing the same. Some European settlers devise ways to couple Old World technology with sorcery. Kraken in the Atlantic, revenants in Jamaica, Dry Hands and Floating Heads in the Hudson valley, African ogres and worse set loose in the streets of New York. Magic of all kinds, emerging everywhere, most of it poorly if at all controlled. The powerful Iroquois Confederacy disintegrates. The Onondaga Council Fire is extinguished; the Seneca and Cayuga follow their own shaman and war leader, and the Mohawks ally with the English. For their part, the English and the French in North America, who had been on the brink of war when the Sundering came, now have to contemplate what would once have been unthinkable. They must not simply forge a military alliance against the rising dark powers but may even have to unite politically behind the young English prince Edward, now the only person of royal blood left in the terrifying world created by the Sundering. At the publisher's request, this title is sold without DRM (Digital Rights Management). About Uncharted: "History and mythology meld admirably, leading to a satisfying conclusion. This hardy adventure establishes a world ripe for many more rousing stories."—Publishers Weekly "With a light and brisk narrative that propels its heroes through a number of increasingly dangerous situations, this combination of alternate history and fantasy should appeal to fans of Eric Flint, Harry Turtledove, and historical fantasy in general."—Booklist “While delivering plenty of action that approximates the best of cinematic fantasy, Hoyt and Anderson also strive for—and achieve—a kind of gravitas that suitably reflects the majesty of an untrammeled continent. Their descriptions of raw nature and its emotional repercussions on the humans are subtly poetic without being overblown. The native tribes are depicted in authentic ways, especially the people of Sacagawea. . . .The characterization of all the cast members is deep and revelatory of human nature. . . . There is also humor amidst the seriousness . . . [Anderson and Hoyt’s] prose is a clear-eyed, sturdy naturalism meshed with flights of vivid unreality . . . filled with not only slambang adventures but also a kind of rational optimism that has become rare in genre works these days. . . Hoyt and Anderson, a kind of de Camp and Pratt for the twenty-first century, convey these ideals without lectures or sermons, embodying them in principled people doing exciting things.”—Locus About Eric Flint: “This alternate history series is … a landmark…”—Booklist “[Eric] Flint's 1632 universe seems to be inspiring a whole new crop of gifted alternate historians.”—Booklist “…reads like a technothriller set in the age of the Medicis…”—Publishers Weekly About Walter H. Hunt: "A compelling and immersive novel in which every word feels authentic and every chapter draws the reader deeper into the dark and terrifying power of the mind.”—New York Journal of Books

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