Discusses nine assessment issues that are grouped into three major areas: assessing the decision to pursue Business Process Reengineering (BPR), focuses on strategic & general management issues that need to be resolved before an organization embarks on a BPR project. Assessing the new process' development picks up at the point where the organization has decided to begin a BPR project. It focuses on the management of the BPR team, the team's process redesign activities, & the business case it develops. Assessing project implementation & results deals with the problems involved in piloting & deploying a new BPR. Glossary & bibliography.

GAO published a guide to assist federal agencies in their business process reengineering efforts, focusing on: (1) identifying customer needs and performance problems; (2) controlling risks and maximizing benefits; (3) reassessing strategic goals; (4) managing organizational changes; and (5) implementing new processes.

​Business process reengineering (BPR) focuses on redesigning the strategic and value-added processes which transcend the organizational boundaries. It is a cross-functional approach that requires support from almost all the departments of the organization. Business Process Reengineering: Automation Decision Points in Process Reengineering offers a new framework based process reengineering and links it to organization life cycle, process life cycle, and process management. This volume describes the fundamental concepts behind business process reengineering and examines them through case studies, and should appeal to researchers and academics interested in business process reengineering, operations strategy, and organizational restructuring and design.

Offers a costumer-focused approach to improving organizational performance, which can be applied to specific areas or functions, or to organizations as a whole. Explains the techniques for each of four stages: identifying the needs, assessment and analysis, designing processes, and implementation. C