The Coursebook contains: Eight units with five lessons each Eight case study business workshop lessons relating to each of the eight units A review each unit revises key language and grammar Pronunciation practice for each unit Detailed grammar reference Video and audio scripts A glossary of key business vocabulary Coursebook video and audio material is available online in the digital resources

The key features of the workbook are: Additional self-study practice activities (based on the structure of the Coursebook), including: vocabulary, grammar, functional language, reading, listening and writing Additional self-study pronunciation practice activities Answer key Audio scripts Workbook audio material is available in the Digital Resources.

The coursebook includes: Eight units with five lessons each Eight case study business workshop lessons relating to each of the eight units A review each unit revises key language and grammar Pronunciation practice for each unit Detailed grammar reference Video and audio scripts A glossary of key business vocabulary Coursebook video and audio material is available online in the Digital Resources MyEnglishLab includes access to the interactive self-study Workbook with automatic feedback and gradebook, plus access to the Digital Resources. The following digital resources are available on the MyEnglishLab platform Coursebook video clips and scripts Coursebook audio recordings and scripts Workbook audio recordings and scripts Extra Coursebook activities (pdfs) Interactive video activities and interactive grammar presentation and practice Reading bank Writing bank Functional language bank My Self-Assessment for students to record their progress

This book constitutes the refereed proceedings of 6 international workshops held in conjunction with the 4th International Conference on Business Process Management, BPM 2006, in Vienna, Austria in September 2006. The 40 revised full papers presented were carefully reviewed and selected from a total of 94 overall submissions to six international workshops.