Building the E-Service Society is a state-of-the-art book which deals with innovative trends in communication systems, information processing, and security and trust in electronic commerce, electronic business, and electronic government. It comprises the proceedings of I3E2004, the Fourth International Conference on E-Commerce, E-Business, and E-Government, which was held in August 2004 as a co-located conference of the 18th IFIP World Computer Congress in Toulouse, France, and sponsored by the International Federation for Information Processing (IFIP). The book contains recent results and developments in the following areas: E-Government: E-Government Models and Processes, E-Governance, Service Provisioning. E-Business: Infrastructures and Marketplaces, M-Commerce, Purchase and Payment. E-Commerce: Value Chain Management, E-Business Architectures and Processes, E-Business Models.

"This research book is a repository for academicians, researchers, and industry practitioners to share and exchange their research ideas, theories, and practical experiences, discuss challenges and opportunities, and present tools and techniques in all aspects of e-business development and management in the digital economy"--Provided by publisher.

Provides a comprehensive review of the most recent advances in agent and Web service technologies. Provides an integrated view of the most recent contributions that support formation, integration, collaboration, and operation in virtual enterprise. Presents examples of applications of these technologies throughout various aspects of the virtual enterprise life cycle.

"This book provides a comprehensive, integrative, and global assessment of the e-government evolution in terms of real-life success and failure cases"--Provided by publisher.

th We are delighted to present the proceedings of the 11 Asia-Paci?c Network Operations and Management Symposium (APNOMS 2008) which was held in Beijing, China, during October 22–24, 2008. TheOrganizingCommittee(OC)selectedthethemeofthisyear’ssymposium as “Challenges for Next-Generation Network Operations and Service Mana- ment. ” Research and development on next-generation networks (NGNs) have been carried out over the last few years and we are already seeing their - ployment and operations in many parts of Asia-Paci?c countries. We are also beginning to experience new and interesting services that utilize these NGNs. We are certain that we will see more deployment of NGNs and NGN services in the next few years. Thus, the operations and management of NGNs and their services are very important to the network operators and service providers. At the same time, they are also concerned about new and more e?ective ways of performing the operations and management. This year, the APNOMS call for papers received 195 paper submissions from 19di?erentcountries,includingcountriesoutsidetheAsia-Paci?cregion(Europe, Middle-East, North and South America). Each paper was carefully reviewed by at least three international experts. Based on review scores, the APNOMS 2008 Technical ProgramCommittee discussed the selection of papers, and selected 43 high-quality papers (22. 1% of submissions) as full papers and 34 papers as short papers. Accepted papers were arrangedinto ten technical sessions and two short paper sessions (poster presentation).

Over the last decade governments in Europe and North America have attempted to improve efficiency of public services through Information and Communication Technology, commonly branded as electronic government (e-government). Public Sector Transformation through E-Government explores the influence that e-government has on public sector organizations, the organizational complexities that result, and its impact on citizens and democratic society. This book examines e-government's potential to transform public services from a theoretical perspective, and provides practical examples from leading public sector institutions that have utilized e-government as a basis to bring about change. It further investigates the relationship between citizens and government and how they are affected by e-government policies and programs. Aimed at students and researchers of public administration/management and information systems, this book serves as a welcome tool for examining and understanding e-government and transformational change.

Information and communication technology (ICT) is central to reforming governance, innovating public services, and building inclusive information societies. Countries are learning to weave ICT into their strategies for transforming government as enterprises have learned to use ICT to innovate and transform their processes and competitive strategies. ICT-enabled transformation offers a new path to digital-era government that is responsive to the challenges of our time. It facilitates innovation, partnering, knowledge sharing, community organizing, local monitoring, accelerated learning, and participatory development. In Transforming Government and Building the Information Society, Nagy Hanna draws on multi-disciplinary research on ICT in the public sector, and on his rich experience of over 35 years at the World Bank and other aid agencies, to identify the key ingredients for the strategic integration of ICT into governance and poverty reduction strategies. The author showcases promising practices from around the world to outline the strategic options involved in using ICT to maximize developmental impact—transforming government institutions and public services, and empowering communities for inclusion and grassroots innovation. Despite the ICT promise, Hanna acknowledges that reforming governance and empowering poor communities are difficult long-term undertakings. Hanna moves beyond the imperatives and visions of e-transformation to strategic design and implementation options, and draws practical lessons for policymakers, reformers, innovators, community leaders, ICT specialists and development experts.

This book constitutes the refereed proceedings of the 15th International Conference on Electronic Commerce, ICEC 2013, held in Turku, Finland, in August 2013. The theme of ICEC 2013 was "effective, agile, and trusted e-services co-creation” and reflects the alignment between computerized, formalized business procedures with the need to flexibly adapt and innovate businesses on the spot according to changing customer needs and requirements. The 13 papers published in this book were carefully reviewed and selected from more than 50 submissions, resulting in an acceptance rate of less than 25%. They are organized in topical sections on online advertisements and referential systems, recommender systems and pricing, social media, mobile services, business models, and societal implications.

In the wake of the economic crisis, many public services are facing a challenging environment in which they receive less funding but are expected to deliver better services. Organisational Innovation in Public Services develops new theoretical models and analyses case studies to provide an important insight into how to modernise public services.

"This book presents useful strategies, techniques, and tools for the successful design, development, and implementation of enterprise information systems"--Provided by publisher.