"A vivid, compelling and highly readable insight into building world-leading teams and organizations." - Dr Catherine Raines, Chief Executive, UK Trade & Investment The Business of Excellence offers a unique and compelling perspective on the drivers of excellence in teams and organizations. The author, Justin Hughes, brings an unusual mix of experience and insight, having worked as a management consultant to some of the world's most successful organizations, in addition to having served for 12 years as a military fighter pilot, where he became Executive Officer on the RAF Red Arrows. The challenges of high performance and leadership are explored in depth, and are illustrated with insights, interviews and case studies from the military, sporting and corporate worlds. The material includes a proprietary performance model that can be applied to a wide spectrum of organizations, focusing on: · People: the primacy of attitude over skills · Capability: building alignment before setting people free · Delivery: a process to close the gap between desired and actual outcomes · Learning: how to accelerate performance in real time · Leadership: exhibiting a set of behaviours such that others choose to follow · Risk: avoiding the victory of compliance over outcomes. In The Business of Excellence, Justin deconstructs the drivers of high performance with a rare clarity, insight and accessibility, to illustrate and explain tangible tools and methods, all of which can be applied by readers in their own teams and organizations.

Six Disciplines Corporation is dedicated to helping small businesses achieve and sustain success. Six Disciplines for Excellence provides six fundamental business principles that are specifically designed to help small businesses move beyond momentary success to attain enduring excellence. This book is not for those who are looking for a quick fix. Six Disciplines for Excellence is a long-term fitness program, not a fad diet.In Six Disciplines for Excellence, you will find:. Information on creating a unique mission statement. Ways to deal with internal and external factors (such as equipment failure or an unfavorable stock market) that affect your business. Helpful charts, checklists, hints, tips, and graphs . Techniques to sustain the success you have worked hard to achieve

Social work curriculum changes that really work. The Boyer Report and the Council on Social Work Education have placed expectations on universities and social work programs to make sure undergraduate students know how to develop, use, and communicate empirically-based knowledge. Building Excellence is a handbook for integrating research into undergraduate curriculums, using the curriculum of the University of Tennessee College of Social Work as an example. This unique book showcases social work research conducted by UT seniors, who were paired upon graduation with doctoral students who helped them place their research in publication form. Building Excellence demonstrates how universities can develop into communities of learners by strengthening critical thinking, independent thinking, and creative imagination at the undergraduate level. For several years, The University of Tennessee, Knoxville, has created opportunities for students to gain professional experience in their fields of interest through research projects that establish the connection between study and knowledge. The results of several projects conducted by UT seniors are presented here, reaffirming that faculty mentoring is crucial to this effort. Student research findings presented in Building Excellence examine: emotional and behavioral symptoms of sexually abused children using two symptom scales—internalizing and externalizing stress and strain experienced by personal care assistants caring for people suffering from dementia the relationship between childhood abuse and adult suicide the effectiveness of court-mandated treatment of recidivism among juvenile offenders barriers to effective medication adherence among the elderly Building Excellence demonstrates how the University of Tennessee’s social work curriculum has enhanced student capacity and practice effectiveness. The book is an essential read for social work academics working at all levels.

We Build The City features a selection of the exemplary infrastructure, public realm and civic building projects developed during New York City Mayor Michael R. Bloomberg's administration under Commissioner David Burney's groundbreaking Department of Design + Construction Excellence (D+CE) program. This publication celebrates the DDC's commitment to the idea that design matters and that great design reinvigorates public spaces and, ultimately, transforms people's lives. The DDC has been lauded for its fresh approach to facilitating innovative and collaborative architecture and urban planning solutions and improving public buildings, spaces and communities with a focus on design that reflects important key values: education and culture, health and safety, and diversity and opportunity. The D+CE program has offered dynamic design and construction strategies that have inspired some of the best architects and engineers in the world--and given the city's small firms--the opportunity to work with the DDC to reimagine and reshape the built environment. From the Queen's Botanical Garden, Mariner's Harbor Library, Brooklyn Children's Museum and the Bronx Museum of the Arts to Madison Avenue, Houston Street, Columbus Circle, the Central Park Precinct and PSAC II, the DDC and its pioneering D+CE initiative has helped to transform all five boroughs of the great City of New York. Highlighting the work of numerous talented design and construction firms, We Build The City showcases a collection of some the most notable public projects developed and built under the acclaimed D+CE program. Each featured project--whether large- or small-scale, visible or underground--has contributed to the improvement of the city, building upon principles of creativity, sustainability, performance, efficiency and longevity. The publication includes detailed drawings and striking imagery that reveal the complex processes that have shaped one of the most active and successful design periods in NYC's history.

"Charles Elbot and David Fulton get it! They get how dominant a force a school′s culture is in assisting—or thwarting—the development of learning and character and how extraordinarily difficult it is to make changes. Unlike most of us, they also get how possible it is to build a desirable school culture. This tidy little volume is the authors′ first step in sharing their inventive ′lesson plans′ from their successful work as school culture builders. When we take these lessons learned to heart, we too will get it!" —Roland Barth, Professor Emeritus, Graduate School of Education Harvard University Transform your school by shaping a culture based on shared values, beliefs, and behaviors. Based on lessons learned from the authors′ work in improving school culture for more than sixty schools across the country, this inspiring guide for school leaders helps create an "intentional school culture" that fosters excellence, builds character, and improves student achievement. The book provides tools, case studies, strategies, and implementation plans for building a strong school culture and offers guidelines for teacher trainings, principal workshops, staff meetings, and district-level use. The authors demonstrate how to: Support students′ independent and interdependent thinking and behavior Foster ethical decision making Collaborate with students, parents, and teachers Evaluate and monitor a plan to enhance the existing school culture The authors illustrate how deliberately shaping a school culture cultivates faculty trust, sets the groundwork for raising test scores, and is a critical ingredient in building a successful school.

"Ben's ability to develop mental toughness and the approach he shares in Chasing Excellence is a game changer for athletes in any sport." --Javier Vazquez, Major League Baseball All-Star "This book will do for you what Ben has done for me--take you to the next level and show you how to be the best. His insights on the mental game are second to none. You will feel prepared for anything." --Bethany Hart-Gerry, US Olympic Bobsled Team CrossFit trainer Ben Bergeron has helped build the world's fittest athletes, but he's not like other coaches. He believes that greatness is not for the elite few; that winning is a result, not a goal; and that character, not talent, is what makes a true champion. His powerful philosophy can help anyone excel at all aspects of life. Using the dramatic competition between the top contenders at the 2016 Reebok CrossFit Games(R) as a background, Ben explores the step-by-step process of achieving excellence and the unique set of positive character traits necessary for leveling up to world-class. The mindset and methodology that have produced some of the greatest athletes in the world's most gruelling sport can work equally well for golfers, lawyers, artists, entrepreneurs--anyone who's willing to commit totally to becoming better than the best. By Chasing Excellence, you'll discover how extraordinary it's possible for you to be.

Building People: Leader’s Guide for Excellence is a book for everyone who seeks to break away from self-limiting thinking that prevents one from realizing his or her full potential. It is a provocative and challenging book to nudge you to think outside the box and achieve what you thought was mission impossible. It will ignite fire in the belly of anyone who wants to quit whining. This book is a practical guide for those who are tired of blaming family or fate for their lot in life. The book provides practical suggestions and incentives to break away from the past and start living to one’s full potential.

In this comprehensive ebook, you will find my easy step by step method, so that you too can build your list and be able to achieve your dream income, recognition, branding and reputation while emailing your loyal subscribers, who are eager to hear from you. Marketing to a targeted, hungry list simplifies every single aspect associated with building and running a successful online business. Just like with everything else, there is an easy way and a hard way of doing things. Most of us overlook the power of email marketing simply because we don’t understand how to do it. The problem is, unless you start building your list, no matter how much time and money you throw into marketing your business, you will NEVER even come close to the profitability that a single list offers you. Think about this for a second; If you had a built-in customer base, eager to receive your emails and responsive to your promotional broadcasts, imagine just how easy it would be to make money from a single email. (And writing a few lines of text and clicking “SEND” isn’t exactly “work” at all) You’ll make more money with ONE list that you built for FREE than with 100 high cost advertising campaigns! Read my comprehensive ebook to see how you can build that list and start making the kind of income you are dreaming of. And once you know the steps, why stop there? You can easily build more lists and be able to afford the luxuries you have been dreaming of. Email marketing is the secret weapon behind every successful product launch, and it’s the ONLY way that super affiliates are able to make thousands of dollars in profits. It’s also one of the easiest ways to build a brand, become a recognized leader in your niche and drive in unstoppable traffic without ever paying for a single lead! There’s absolutely no way that you’ll ever make as much money without a targeted, loyal list. This is the secret for the success of nearly every “guru” and it’s the ONLY way you’ll ever be able to compete in your market.

THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! “Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values’ start at the top with the best leadership, so that all the stakeholders understand and carry out the institution’s mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills.” —Lynda Resnick, owner of Pom Wonderful, Fiji Water, Teleflora, and Wonderful Pistachios “With clear purpose, unwavering principles, and steadfast leadership, the people at UCLA have established a new bar, a compelling promise, for what healthcare can and should be.” —David M. Lawrence, M.D., former CEO, Kaiser Permanente “An absorbing and educational account of a large institution’s astonishing transformation. The strong, courageous, and focused leadership of David Feinberg and his outstanding team is evident on every page. A tremendous lesson for all large enterprises.” —William E. Simon, Jr., cochairman, William E. Simon & Sons “Most leadership authors describe how to apply common-sense principles. Michelli is a notable exception. He artfully describes the compelling, uncommon leadership practices that transformed UCLA Health System. The resulting lessons are plentiful and powerful for today’s business leader.” —Lee J. Colan, Ph.D., author of Sticking to It: The Art of Adherence About the Book: Joseph Michelli, author of The Starbucks Experience and The New Gold Standard, is among the world’s top authorities on the principles of creating an organizational culture dedicated to service excellence. In these bestselling books, he examines how leading service companies dominate their respective industries with innovative customerexperience strategies. Now, Michelli turns his attention to one of the most complex, controversial, and critical industries—healthcare. In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry—and explains how you can dominate your own industry by using the same approach. UCLA Health System is revered worldwide for its top-tier patient/customer care. Great physicians, nurses, researchers, and staff are only part of the equation; UCLA’s overall success is a result of organization-wide collaboration that is driven by leaders with a shared vision of unyielding excellence. Michelli breaks down UCLA’s approach into five simple principles: Commit to Care Leave No Room for Error Make the Best Better Create the Future Service Serves Us From administrative offices to operating rooms to research centers, continued adherence to these five principles has guided UCLA to financial strength, social significance, and sustainability. The best part is that these principles translate to any industry, so you, too, can achieve similar goals. Michelli gives you the tools to adapt UCLA’s ideas, systems, and leadership principles into your own best practices. Whether it is a healthcare organization, a financial institution, or a neighborhood hair salon, good business begins and ends with customer connection. When all workers in an organization focus on providing quality care for those they serve, success inevitably follows. Business is always personal; UCLA’s leadership ensures that this simple truth drives every UCLA employee, every day. Apply the lessons Michelli spells out in Prescription for Excellence to create a system that ensures that your people take business personally, day in and day out.

Mel Hensey examines teamwork in the engineering workplace, offering team members at all levels tips, techniques, and precautions for better management and optimum productivity.