Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It's for anyone involved in any organisation - whether you run your own business, manage people or you are a customer facing employee. It doesn't matter what your budget is, you'll find lots of simple changes you can implement right now to build a highly successful customer service strategy. BRILLIANT OUTCOMES · Identify your customers real needs and how best to meet them · Build trust and long term loyalty w.

The latest and greatest insights on happiness from around the world The Little Book of Being Brilliant is a ‘greatest hits’ compilation of the best and the latest information from the science of positive psychology. Top-selling author Andy Cope exercises his PhD in happiness, along with his decades of experience bringing ‘The Art of Being Brilliant’ to rapt audiences around the world, to distill the tips, techniques, facts and ideas you need to know to achieve sustainable wellbeing and happiness in your own life. Andy’s keen for you to know that he wants you to enjoy the experience, hence his ‘laugh ‘n’ learn’ approach. Inside, you’ll find guidance for taking action in the form of activities and challenges that will help you implement the latest empirical evidence on happiness. You’ll learn why most people are miles away from feeling as great as they could, and what to do about it. Whether you’re motivated to improve your daily life or looking for the insights that will super-charge your career, or in search of inspiration for your students or your team, this little book will set you in motion toward living brilliantly. Develop resilience and embrace positivity by setting goals and taking charge of your life Learn, once and for all, what science says about the connection between money and happiness Overcome road rage and other forms of negativity that are dragging you down in the day-to-day Internalize the latest positivity wisdom for work, sport, parenting, relationships, and more There’s absolutely no filler in The Little Book of Being Brilliant, and no need to sift through half-baked ideas or wisdom that researchers have already overturned. For the latest proven techniques on getting happy and achieving success, along with the motivation required to put those techniques into practice, pick up this energetic and inspiring book today.

This Current Affairs Monthly Capsule September 2023 E-Book will help you understand in detail important news, including Global Awards, international relations news, Core industries’ index, Inflation Rate in India, and All Important Awards and Honors.

The Mom Test is a quick, practical guide that will save you time, money, and heartbreak. They say you shouldn't ask your mom whether your business is a good idea, because she loves you and will lie to you. This is technically true, but it misses the point. You shouldn't ask anyone if your business is a good idea. It's a bad question and everyone will lie to you at least a little . As a matter of fact, it's not their responsibility to tell you the truth. It's your responsibility to find it and it's worth doing right . Talking to customers is one of the foundational skills of both Customer Development and Lean Startup. We all know we're supposed to do it, but nobody seems willing to admit that it's easy to screw up and hard to do right. This book is going to show you how customer conversations go wrong and how you can do better.

SGN.The Karnataka MCA-PGCET Complete Book-PDF eBook Covers All Sections Except Current Affairs.