Customer centricity is fundamental to business growth and ongoing success. Most executives appreciate the importance of it yet don't know how to execute it or sell the processes internally. This thoroughly revised edition of Breaking Through guides readers systematically through the ten breakthrough points of implementation, to explain how to execute a transformation to customer centricity, so that a company can engage continuously with its customers, making them allies and advocates with all the rewards that it brings. With updates on digital opportunities, social media, emerging markets (including Africa), and the social as well as financial impacts of customer centricity , this book successfully blends strategy with implementation and also features a range of innovative new and traditional business examples from across the globe. Easy to read, in-depth and full of practical advice, this is the essential step-by-step guide to implementing customer centricity to endure in the long-term.

"This volume deals with the subject of betrayal, and is appropriate as a self-help aid for clients. It also contains useful suggestions for therapists dealing with those who have experienced betrayal of trust."--Lucy R. Ferguson, Ph.D., member, AFTNC Faculty Member and Dean Emerita, CSPP, Alliant University.

Take your design work to the next level with Making and Breaking the Grid: A Graphic Design Layout Workshop (Third Edition), the essential easy-to-use guide for designers working in every medium. With over 150,000 copies in print, this new edition makes a classic text relevant to a new generation of designers. Updates include: A cross-cultural inclusive re-envisioning of design history related to the grid, including alternative approaches to layout Expanded discussion of grid use in interactive, UX/UI scenarios Greater equity in the representation of design work by women and BIPOC designers Grids are the most basic and essential forms in graphic design—and they can be the most rigid. This book shows you how to understand the rules of the grid to use them effectively, and then how to break them, resulting in phenomenal cohesive layouts. Timothy Samara explains the history of the grid and shows examples of grid basics, such as column, compound, and modular grids. He shows methods for building and using grids, and offers numerous examples of stunning design projects using a variety of imagery and typography. Pages are filled with hundreds of large, full-color layout concepts and diagrams that educate and inspire. After mastering the grid, discover how to break it using conceptual designs that deconstruct and flip the grid successfully. Split, splice, and shift; create spontaneous compositions; make narrative constructs; work on an axis; use intuitive design; and more to create unique layouts or other projects. See ideas in action with eye-catching layout examples. With this book you will: learn how grids work. be inspired to explore new concepts for using—or not using—grids. discover achievable alternatives for boring layouts. get the results you want using fresh design elements. learn designers’ processes via fascinating case studies. see numerous examples of successful layouts created with and without grids. communicate ideas effectively using visual language. This new, expanded edition presents the most comprehensive, accessible, in-depth exposition of layout concepts ever published.

Offers advice on and strategies for breaking such bad habits as smoking, alcohol, lying, teeth grinding, over-spending, compulsive cleaning, and chronic procrastination.

Breaking the Tax Code is a must read for all taxpayers. If you work outside the tax accounting spectrum, chances are you have preconceived notions of the IRS and the Tax Code. Here is a book that will update your knowledge on a wide range of tax topics including tax shelters, divorce implications, tax planning, and how to stay out of trouble with the IRS - all topics that concern every taxpaying individual. As a bonus, it's written in a readable format. Breaking the Tax Code guides you, with the advice of leading tax professionals, how to legally plan for and minimize your tax burden while maximizing your cash flow. Whether you're a millionaire or you're just starting to build your nest egg, this book will lead you on the path to greater financial freedom with the turn of every page. These are proven strategies to legally minimize your taxes and help you to keep more of what you earn.

With elegance and clarity, Wolfgang Smith leads the reader, step by step, to the realization that the specifically 'modern' world is based intellectually, not indeed upon scientific facts, but ultimately on nothing more substantial than a syndrome of Promethean myths. And this 'opening' enables him to recover and reaffirm the deep metaphysical insights that have come down to us through the teachings of Christianity: having broken the grip of scientistic presuppositions, the author succeeds in bringing to view universal truths which had long been obscured.

Transform your organization! To truly transform your organization, you must learn to transform your own mindset. Beyond Change Management-the only book specifically about the interaction of leadership style, mindset, and the change process-revolutionizes leaders' approach to transformational change. Shattering the myth that transformation can be managed, this book-part of the Practicing OD Series--offers you new directions and ways of thinking and behaving that are essential for successful change. Its unique approach brings organization development (OD) into the mainstream of leaders' approaches to change, expanding and integrating the fields of OD, leadership, change management, and consciousness. You'll also get: ready-to-use worksheets questionnaires guidelines "Powerful business solutions to the current chaos facing many organizations today. Dean Anderson and Linda Ackerman Anderson get to the heart of change, the human touch, by using timeless techniques and tools." --Ken Blanchard, coauthor, The One Minute Manager and Gung Ho! "The authors combine their keen observations, sharp insights, and open hearts to produce towering works that will stand as lasting contributions to leadership and organization development. . . .[t]hey guide us along a path of personal discovery so that we may have the strength of spirit to risk the creation of more meaningful organizations." --Jim Kouzes, coauthor, The Leadership Challenge and Encouraging the Hear

Why has the integration of women into Congress been so slow? Is there a "political glass ceiling" for women? Although women use the same strategic calculations as men to decide when to run, the decision regarding where to run is something else. While redistricting has increasingly protected incumbents, it also has the unintended consequence of shaping the opportunities for female candidates. The political geography and socio-economic profile of districts that elect women differ substantially from districts that elect men. With data on over 10,000 elections and 30,000 candidates from 1916 to the present, Palmer and Simon explore how strategy and the power of incumbency affect women’s decisions to run for office. Breaking the Political Glass Ceiling is the most comprehensive analysis of women in congressional elections available. The Second Edition is fully updated to reflect the pivotal 2006 mid-term elections, including Nancy Pelosi’s rise to Speaker of the House, Hillary Clinton’s bid for the presidency, and a record number of women serving as committee chairs. Additionally, the authors have created a website, found at politicsandwomen.com, to highlight key features of the book and provide updates throughout the election cycle.

A single dramatic software failure can cost a company millions of dollars - but can be avoided with simple changes to design and architecture. This new edition of the best-selling industry standard shows you how to create systems that run longer, with fewer failures, and recover better when bad things happen. New coverage includes DevOps, microservices, and cloud-native architecture. Stability antipatterns have grown to include systemic problems in large-scale systems. This is a must-have pragmatic guide to engineering for production systems. If you're a software developer, and you don't want to get alerts every night for the rest of your life, help is here. With a combination of case studies about huge losses - lost revenue, lost reputation, lost time, lost opportunity - and practical, down-to-earth advice that was all gained through painful experience, this book helps you avoid the pitfalls that cost companies millions of dollars in downtime and reputation. Eighty percent of project life-cycle cost is in production, yet few books address this topic. This updated edition deals with the production of today's systems - larger, more complex, and heavily virtualized - and includes information on chaos engineering, the discipline of applying randomness and deliberate stress to reveal systematic problems. Build systems that survive the real world, avoid downtime, implement zero-downtime upgrades and continuous delivery, and make cloud-native applications resilient. Examine ways to architect, design, and build software - particularly distributed systems - that stands up to the typhoon winds of a flash mob, a Slashdotting, or a link on Reddit. Take a hard look at software that failed the test and find ways to make sure your software survives. To skip the pain and get the experience...get this book.