Two renowned experts on the quality revolution show how 50 American companies boost productivity, competiveness, and customer satisfaction. Here, through profiles of Disney, AT&T, Federal Express, Motorola and other companies, the founders of The Quality Review outline the quality-improvment steps these companies have taken.

Most organizations’ change efforts focus solely on eliminating waste in specific departments. While this “lean paradigm” is a good place to start, true enterprise transformation goes much further. Based on years of research and implementation, Beyond the Lean Revolution provides a road map for achieving the kind of future-oriented results that enhance value to stakeholders. Authors Deborah Nightingale and Jayakanth help readers achieve this by asking them to address the big-picture questions like, What are the strategic objectives? How is the enterprise performing against those objectives? How should it be? Who are the stakeholders and what do they value? You’ll then learn to strategically position your responses to move toward an audacious vision for the future--one where every cog in the complex enterprise system of people, processes, and is successful. Illuminating examples will teach you how to ensure senior leadership remains committed, how to assess your enterprise’s current state, and how to analyze stakeholder values so you can plan for future growth. From inception to implementation and beyond, this book provides a holistic framework for bridging the gap from mere change--to genuine transformation.

Over the last decade, some businesses have been transformed out of all recognition using the power of the Quality concept, others have failed miserably attempting to apply the same principles.

Quality is generally understood as ‶fitness for use″ or ‶conforming to requirements″. However, a detailed understanding of quality concepts will indicate that it is not as simple as that. On the contrary, it is a concept with various facets and different applications in different contexts. A thorough understanding of it will yield great benefits. Already, the concept of quality has crept into our social life as ‶Quality Time″ and ‶Quality Life″, meaning the time or life spent in the most useful and enjoyable way, contributing to the wellness of individuals, society, and the surroundings. The implementation of Quality in Technology and Services will yield tremendous benefits, and a typical example is Japan, which grew from scratch to a developed nation after the Second World War by manufacturing quality products. It is quite justifiable to understand that if each one of us contributes to quality in whatever endeavour we pursue, we are contributing to the growth of our beloved great nation. It is heartening to note that there are already many Indian establishments that have bagged coveted international quality awards, indicating that we are progressing fast in the right direction in the quality arena. Essentially, with about thirty-six years of experience in the quality & reliability domain and its implementation as a project executive in the Indian Space Research Organisation (ISRO), I feel that every one of us should have a very good understanding of quality concepts from experts for our benefit. Dr. P. Sasikumar, a practicing professional and respected expert in the area of Quality and Reliability in ISRO, who has already authored many good books in different fields, has taken the appropriate effort to help us understand and authored this book on Quality Concepts. In a simple and lucid manner, the author has explained the definitions, evolution of quality, ‶Quality Gurus″ benefits of quality & reliability, and the concepts for implementation in our day-to-day life. Appreciably, the author avoids abstract explanations but makes every reader understand even complex concepts tangibly through day-to-day life examples so that readers can practice these concepts in their professional and domestic lives. A useful book for all, including students and start-up entrepreneurs.

World-renowned economist Klaus Schwab, Founder and Executive Chairman of the World Economic Forum, explains that we have an opportunity to shape the fourth industrial revolu­tion, which will fundamentally alter how we live and work. Schwab argues that this revolution is different in scale, scope and complexity from any that have come before. Characterized by a range of new technologies that are fusing the physical, digital and biological worlds, the developments are affecting all disciplines, economies, industries and governments, and even challenging ideas about what it means to be human. Artificial intelligence is already all around us, from supercomputers, drones and virtual assistants to 3D printing, DNA sequencing, smart thermostats, wear­able sensors and microchips smaller than a grain of sand. But this is just the beginning: nanomaterials 200 times stronger than steel and a million times thinner than a strand of hair and the first transplant of a 3D printed liver are already in development. Imagine “smart factories” in which global systems of manu­facturing are coordinated virtually, or implantable mobile phones made of biosynthetic materials. The fourth industrial revolution, says Schwab, is more significant, and its ramifications more profound, than in any prior period of human history. He outlines the key technologies driving this revolution and discusses the major impacts expected on government, business, civil society and individu­als. Schwab also offers bold ideas on how to harness these changes and shape a better future—one in which technology empowers people rather than replaces them; progress serves society rather than disrupts it; and in which innovators respect moral and ethical boundaries rather than cross them. We all have the opportunity to contribute to developing new frame­works that advance progress.

Explains the Deming Management Method that was created by the man who helped Japan learn about product quality and business management.

Great is no longer good enough. Beyond Great delivers a powerful new playbook of 9 core strategies to thrive in a post-COVID world where all the rules of the game are being re-written. Beyond Great answers to two fundamental questions which face business leaders today in a world shaped by daunting and disruptive technological, economic, and social change. First, what is outstanding performance in this new volatile era? Second, how do we build competitive advantage in a world with new and often uncertain rules? Supported by years of research and hands-on consulting practice, this book presents a comprehensive framework for building a high performing, resilient, adaptive, and socially responsible global company. The book begins by taking an incisive look at these disruptive forces transforming globalization, including economic nationalism; the boom in data flows and digital commerce; the rise of China; heightened public concerns about capitalism and the environment; and the emergence of borderless communities of digitally connected consumers. Distilled from the study of hundreds of companies and interviews with dozens of business leaders, the authors have distilled nine core strategies – the new winning playbook of the 21st century. Beyond Great argues that business leaders today must lead with a new kind of openness, flexibility and light-footedness, constantly layering in new strategies and operational norms atop existing ones to allow for "always-on" transformation. Leaders must master a whole new set of rules about what it takes to be "global," becoming shapeshifters adept at handling contradiction, multiplicity, and nuance. This book will show them how.

Before Americans were learning how to do business from the Japanese, the Japanese were learning from an American--a brilliant iconoclast named W. Edwards Deming, whose Fourteen Point philosophy for managing quality is largely responsible for that country's economic triumph. That philosophy, its charismatic inventor, and the story of its adoption by American companies like Ford, General Motors, Nashua Corporation, and Xerox are profiled in this immensely readable, well-researched book. Clearly and incisively, The Man Who Discovered Quality beckons us away from number-crunching and management by objective toward customer satisfaction, constant improvement of every management process, and ongoing employee involvement. The result is a front-line report on the revolution that changed "quality" from a hip buzzword into a science.