This book examines the role of bureaucracy in modern technologically advanced societies, the traditional models of governance, and the potential of information technology to fundamentally change and improve governance. In the area of public-domain governance, information and communication technologies (ICTs) have empowered public agencies to improve their activities and to strengthen the efficiency of their operations. Technology has enabled optimized transfer of knowledge and information between government agencies, more efficient supervision and control of relationships with citizens, and higher efficiency in law enforcement through better access to information. Throughout the last decades, technology has been used to strengthen the role of state bureaucracies and the relationship between the civil service and the citizens. We have witnessed the transformative powers of ICTs in private-sector enterprises in well-structured technological landscapes, which has produced new ecosystems comprised of software developers, providers, and consumers who provide and consume new products and services in ecosystems that are based on clear technological standards and shared modular generic artefacts, which allow for distributed peer production. ICTs will shape cultural and civic discourse and create products, services and tools, relying on the open toolsets, technologies and exchange of knowledge between peers. This book will be of particular interest to government CIOs, IT/IS managers, researchers, students, and practitioners in technical sciences, public administration, business management, public policy and IS management.

First published in 1998, this volume has been a significant contribution to current debates over the future of the public services. Professionalism has been and is a major feature of the British welfare state. Yet the political, social and economic context in which the profession emerged and flourished is changing rapidly. The professional ideal of disinterested expertise serving the public interest has lost much of its original gloss. Professional status and careers are threatened by major shifts in the structure of the welfare state which can be summed up as the decline of the big government bureaucratic model. Professions themselves face challenges to their special claims to expertise and public service from: politicians, senior managers, new social movements and pressure groups, technological change and not least from those citizens whom they aspire to serve. This volume asks how these new challenges are changing professions and how professionals themselves are adapting.

Traditional public policy and welfare economics have held that market failures are common, requiring the intervention of government in order to serve and protect the public good. In Beyond Politics, William C. Mitchell and Randy T. Simmons carefully scrutinize this traditional view through the modern theory of public choice. The authors enlighten the relationship of government and markets by emphasizing the actual rather than the ideal workings of governments and by reuniting the insights of economics with those of political science. Beyond Politics traces the anatomy of government failure and a pathology of contemporary political institutions as government has become a vehicle for private gain at public expense. In so doing, this brisk and vigorous book examines a host of public issues, including social welfare, consumer protection, and the environment. Offering a unified and powerful perspective on the market process, property rights, politics, contracts, and government bureaucracy, Beyond Politics is a lucid and comprehensive book on the foundations and institutions of a free and humane society.

Bureaucracy has long been a cornerstone of advanced industrial societies, and a defining feature of modernity. At the same time, many commentators from all quarters argue that it is on the wane in this post-this or that world; or that if it isn't, it should be dismantled to free up organizations, enterprise, and innovation. But do we live in a more or less bureaucratic world? Do contemporary forms and means of communication undermine or modify bureaucracy, or does technology create new 'iron cages' and forms of control? If bureaucratic models of organization are abandoned, do we run risks of organizational failure and inequity? Are there certain moral, professional, and social values associated with bureaucratic models? This book explores these issues in different organizational contexts - public administration, the National Health Service, the modern firm and corporation - and offers new insights into enduring questions. It will be an invaluable resource for academics, researchers, and students in organization studies, management, public administration, and sociology. The volume will also appeal to managers, planners, and policy makers who deal with these challenges.

Contemporary scholarship and classic essays focus on the continuing crises in bureaucratic organizations and managerial authority. Rethinking and innovation in private, public, and nonprofit organizations emerge from case studies on schools, multicultural and feminist organizations, private corporations, environmental planning and regulation, alternative services, and attempts to "reinvent government." Author note: Frank Fischer teaches Political Science and Public Administration at Rutgers University and has published several books, including Technocracy and the Politics of Expertise and The Argumentative Turn in PolicyAnalysis and Planning.Carmen Sirianni teaches Sociology at Brandeis University and is co-editor of the Labor and Social Change series at Temple University Press. His books include Worker Participation and the Politics of Reform (Temple) and Working Time in Transition (Temple).

Discretion has re-emerged as an issue of central importance for welfare professionals over the last two decades in the face of an intensification of management culture across the public sector. This book presents an innovative framework for the analysis of discretion, offering three accounts of the managerial role - the domination model, the street level model and the author's alternative discursive perspective. These different regimes of discretion are examined through a case study within a social services department, comparing and contrasting social work discretion in an Older Persons Team and a Mental Health Team. This innovative, theoretical and empirical analysis will be of great interest to postgraduate students and researchers in social work and related disciplines including social policy, public administration and organizational studies, as well as professionals in social work, health and education.

Street-Level Bureaucracy is an insightful study of how public service workers, in effect, function as policy decision makers, as they wield their considerable discretion in the day-to-day implementation of public programs.

Drawing on two decades of government efforts to "secure the homeland," experts offer crucial strategic lessons and detailed recommendations for homeland security. For Americans, the terrorist attacks of September 11, 2001, crystallized the notion of homeland security. But what does it mean to "secure the homeland" in the twenty-first century? What lessons can be drawn from the first two decades of U.S. government efforts to do so? In Beyond 9/11, leading academic experts and former senior government officials address the most salient challenges of homeland security today.