With growing demands for increased operational efficiency and process improvement in organizations of all sizes, more and more companies are turning to benchmarking as a means of setting goals and measuring performance against the products, services and practices of other organizations that are recognized as leaders. The Benchmarking Book is an indispensable guide to process improvement through benchmarking, providing managers, practitioners and consultants with all the information needed to carry out effective benchmarking studies. Covering everything from essential theory to important considerations such as project management and legal issues, The Benchmarking Book is the ideal step-by-step guide to assessing and improving your company’s processes and performance through benchmarking.

This book provides the reader with inside knowledge about the application and workability of the concept of benchmarking in different industrial contexts. It takes a practical approach, including case studies in benchmarking applications from a cross-section of industry and commerce, and promotes state-of-the-art thinking and innovation through the use of benchmarking. It is the key text for senior managers, project teams, trainers and consultants in benchmarking and quality management. Effective Benchmarking features include: 20 case studies from nine different sectors; evidence that benchmarking can help achieve competitive advantage; numerous tips and useful information.

"In this book, Peter Bogetoft - THE expert on the theory and practice of benchmarking - provides an in–depth yet very accessible and readable explanation of the best way to do benchmarking, starting from the ground up." Rick Antle William S. Beinecke Professor of Accounting, Yale School of Management CFO, Compensation Valuation, Inc. "I highly recommend this well-written and comprehensive book on measuring and managing performance. Dr. Bogetoft summarizes the fundamental mathematical concepts in an elegant, intuitive, and understandable way." Jon A. Chilingerian Professor, Brandeis University and INSEAD "Bogetoft gives in his book Performance Benchmarking an excellent introduction to the methodological basis of benchmarking." Christian Parbøl Director, DONG Energy "This book is the primer on benchmarking for performance management." Albert Birck Business Performance Manager, Maersk Oil "This excellent book provides a non technical introduction for performance management." Misja Mikkers, Director, Dutch Health Care Authority "With this very well written and comprehensive introduction to the many facets of benchmarking in hand, organizations have no excuse for not applying the best and cost effective benchmarking methods in their performance assessments." Stig P. Christensen Senior R&D Director, COWI

Develops a specific benchmarking methodology relevant to international tourism destinations. This book evaluates different approaches to benchmarking, and their application within tourism destinations. The book considers organization benchmarking - performance evaluation of a particular organization and its departments - and destination benchmarking, which involves all elements such as transport services, airport services, accommodation, leisure and sport, hospitality and local attitudes.

Use this in-depth guide to correctly design benchmarks, measure key performance metrics of .NET applications, and analyze results. This book presents dozens of case studies to help you understand complicated benchmarking topics. You will avoid common pitfalls, control the accuracy of your measurements, and improve performance of your software. Author Andrey Akinshin has maintained BenchmarkDotNet (the most popular .NET library for benchmarking) for five years and covers common mistakes that developers usually make in their benchmarks. This book includes not only .NET-specific content but also essential knowledge about performance measurements which can be applied to any language or platform (common benchmarking methodology, statistics, and low-level features of modern hardware). What You'll LearnBe aware of the best practices for writing benchmarks and performance testsAvoid the common benchmarking pitfalls Know the hardware and software factors that affect application performanceAnalyze performance measurements Who This Book Is For .NET developers concerned with the performance of their applications

Written for managers, this powerful guide produced by the American Productivity and Quality Center (APQC), outlines the fundamentals for planning, organizing, and introducing benchmarking into the workplace. Filled with information gleaned from surveys of 87 International Benchmarking Clearinghouse members, it provides unique insight, enabling organizations to better plan their own benchmarking efforts. Within eight appendices, there is a wide spectrum of additional useful knowledge, including definitions of legal and moral behavior in the context of benchmarking, and a comparison of the numerous steps involved in its implementation. The text also includes an extensive bibliography of benchmarking and total quality management literature.

This is an introduction to a systematic process whereby business managers can compare the efficiency of their own companies, in terms of productivity, quality and practices, with that of other organizations.

Packed with dramatic case studies, this step-by-step guide shows managers how to adopt the seminal benchmarking techniques revolutionizing quality at companies like Federal Express, AT&T, and other industry leaders. Features timesaving tips, evaluation charts, graphs, ethics, and antitrust guidelines. 50 illus.

Written by Dr. Robert Camp, universally regarded as the founding father of the benchmark process, this bestseller is quite simply the definitive reference on the topic. Camp guides readers through the historic ten-step benchmarking process that he developed while at Xerox. This process is credited with reviving that company when it was floundering in 1979. Camp presents other examples of the process, including its dramatic application to L.L. Bean. He uses these examples to show managers how to relate benchmarking to their own circumstances and then provides them with expert strategy and tips so that they can efficiently and easily launch their own quest for best performance.

Aimed at introducing the subject of benchmarking to the process industries, this book is based on practical experience of over 2000 process plants. It provides guidance on how to benchmark, where to find the benchmarks, how to quantify the gaps intended and suggests the impact of improving manufacturing in the process industries. This book provides the framework, measures and industry world-class targets to allow organizations to maximise its potential.