Easy-to-read rhyming words and soft pastel illustrations make

This book provides case studies to show what is meant by customer service: the value of satisfied customers, how to identify, meet and exceed customers' needs and expectations, and how to keep customer services under constant review and improvement. Case study examples include the Metropolitan Police and the East Sussex Health Authority. The author's previous book is Not for Bread Alone.

This quirky bedtime story brings to life an eclectic cast of miniature farm animals and what they get themselves into while the farmer is fast asleep. After a long day of work, the farmer has gone to bed. But for her farm animals, the party is just getting started. While the farmer sleeps, the cows steal her truck to go to the moo-vies, the pigs pamper themselves, and the goats put on a midnight fashion show. This photographic book of miniatures depicts the mischief the farm animals get into in this adorable bedtime book.

A unique board book that¿s actually five books in one! Spot each animal¿s favorite good-night book in each double-page spread, then slide the tab out to reveal a cleverly hidden mini picture book so you can read along.

"The farm's creatures prepare for night and rest"--

2014 CELI Children's Read Aloud Book Winner A quirky, rhyming picture book about farm animals behaving badly before bedtime. This is my cow, she's called Daisy. She should eat grass but she's too lazy. Instead she eats jelly on a spoon, all through the morning till late afternoon. This quirky, rhyming picture book about farm animals behaving badly will have children laughing and, eventually, lull them to sleep along with the tuckered-out animals.

Parents and little ones will unwind as sweet farm animals in pj’s say good night to their farm, their mommies and daddies, and God in this bedtime board book from the Night Night series by bestselling author Amy Parker and award-winning illustrator Virginia Allyn. This engaging read-aloud book for children 0 to 4 features: cute illustrations of barnyard animals: cows, horses, pigs, kittens, and more rhyming text that will delight and soothe your child fun animal sounds that kids will love to repeat With its depiction of fun family nighttime routines and sweet moments, Night Night, Farm is a perfect choice for bedtime stories, naptime, and quiet time. It also makes a great gift for baby showers and dedications, adoptions, birthdays, and holidays. Your little ones will sleep until the rooster crows knowing that the God who made them loves them too.

A young girl takes care of her pony.

It is December, and there are many things for the family to do around the farm to get it ready for winter.

This gentle touch-and-feel book follows Owl on her journey through the night sky, saying "Goodnight" to all the sleeping farm animals. The lyrical text and beautiful, soft illustration makes this book perfect for any child's bedtime.