The sisters are back in full form--ready, willing, and able to lend their shared wisdom, encouragement, and homegirl attitude to help women get through the minute-to-minute obstacle course called daily living.

David Osborne's 1992 bestseller, Reinventing Government, was a landmark book that identified ten principles characteristic of innovative, entrepreneurial, 21st century public organizations and governance. This essential sequel goes one step further, outlining five strategies that have the power to transform public systems and organizations into such organizations, thereby achieving dramatic increases in effectiveness, efficiency, adaptability, and capacity to innovate. In an age of disillusionment with public service, Banishing Bureaucracy offers inspiring stories of organizations that really work and provides specific recipes for effective change. Here is a road map by which reinventors can actually make "reinvention" work.

Presenting more than 70 tools, The Reinventor's Fieldbook includes hundreds of practical "lessons learned," "do's and don'ts," "steps to take," and "pitfalls to avoid" in public management and governance. Based on dozens of case studies from five countries, it covers the waterfront of high-performance public organizations, including: customer choice and customer service standards, performance measurement, and performance budgeting; employee empowerment and labor-management partnerships; managed competition and asset privatization; partnerships with communities; culture change strategies; and administrative system reform.

From David Osborne, the author of Reinventing Government--a biting analysis of the failure of America's public schools and a comprehensive plan for revitalizing American education. In Reinventing America's Schools, David Osborne, one of the world's foremost experts on public sector reform, offers a comprehensive analysis of the charter school movements and presents a theory that will do for American schools what his New York Times bestseller Reinventing Government did for public governance in 1992. In 2005, when Hurricane Katrina devastated New Orleans, the city got an unexpected opportunity to recreate their school system from scratch. The state's Recovery School District (RSD), created to turn around failing schools, gradually transformed all of its New Orleans schools into charter schools, and the results are shaking the very foundations of American education. Test scores, school performance scores, graduation and dropout rates, ACT scores, college-going rates, and independent studies all tell the same story: the city's RSD schools have tripled their effectiveness in eight years. Now other cities are following suit, with state governments reinventing failing schools in Newark, Camden, Memphis, Denver, Indianapolis, Cleveland, and Oakland. In this book, Osborne uses compelling stories from cities like New Orleans and lays out the history and possible future of public education. Ultimately, he uses his extensive research to argue that in today's world, we should treat every public school like a charter school and grant them autonomy, accountability, diversity of school designs, and parental choice.

Bureaucracy is a much-maligned feature of contemporary government. And yet the aftermath of September 11 has opened the door to a reassessment of the role of a skilled civil service in the survival and viability of democratic society. Here, Ezra Suleiman offers a timely and powerful corrective to the widespread view that bureaucracy is the source of democracy's ills. This is a book as much about good governance as it is about bureaucratic organizations. Suleiman asks: Is democratic governance hindered without an effective instrument in the hands of the legitimately elected political leadership? Is a professional bureaucracy required for developing but not for maintaining a democratic state? Why has a reform movement arisen in recent years championing the gradual dismantling of bureaucracy, and what are the consequences? Suleiman undertakes a comparative analysis of the drive toward a civil service grounded in the New Public Management. He argues that "government reinvention" has limited bureaucracy's capacity to adequately serve the public good. All bureaucracies have been under political pressure in recent years to reduce not only their size but also their effectiveness, and all have experienced growing deprofessionalism and politicization. He compares the impact of this evolution in both democratic societies and societies struggling to consolidate democratic institutions. Dismantling Democratic States cautions that our failure to acknowledge the role of an effective bureaucracy in building and preserving democratic political systems threatens the survival of democracy itself.

"A landmark in the debate on the future of public policy."—The Washington Post.

Author Ludwig von Mises was concerned with the spread of socialist ideals and the increasing bureaucratization of economic life. While he does not deny the necessity of certain bureaucratic structures for the smooth operation of any civilized state, he disagrees with the extent to which it has come to dominate the public life of European countries and the United States. The author's purpose is to demonstrate that the negative aspects of bureaucracy are not so much a result of bad policies or corruption as the public tends to think but are the bureaucratic structures due to the very tasks these structures have to deal with. The main body of the book is therefore devoted to a comparison between private enterprise on the one hand and bureaucratic agencies/public enterprise on the other.

All over the world, many people who live in urban areas find themselves in an arduous social situation. In the third world, people in overcrowded metropolitan areas have a problem in maintaining even the slightest standards of living. But also richer parts of the world, the United States, Europe and the far-East, show growing social inequalities in their cities. And social problems are not confined to the large metropolitan areas: impoverishment, long-term unemployment, social isolation, and the dependency on welfare programs pops up in medium-sized cities and even in smaller communities. At the same time, these cities are confronted with a growing bureaucratic conglomerate which is increasingly inapt to fight social degeneration. The catastrophe seems to be total: how to deal at once with declining social conditions and bureaucratic inadequacy? Two American authors, Osborne and Plastrik (1997), claim to have found the answer: just banish bureaucracy. The liberating accomplishments of the free market will elevate ordinary citizens and force lazy, incompetent bureaucrats to do their work properly. If they succeed, they survive. Otherwise, these agencies will vanish. They illustrate their arguments with the American city of 'Uphill Battle' which stopped its decline by reinventing government. Strict performance measures, allotting financial controls and incentives to the citizens, and improving accountability have saved the city. We should, however, be very careful in taking such measures so far that they banish bureaucracy. It is far from obvious that simply banishing bureaucracy indeed will help people in poor social situations.