Annotation Elizabeth A. Kaye specializes in communications as part of her coaching and consulting practice. She has edited Requirements for Certification since the 2000-01 edition.

To get the best answer-in business, in life-you have to ask the best possible question. Innovation expert Warren Berger shows that ability is both an art and a science. It may be the most underappreciated tool at our disposal, one we learn to use well in infancy-and then abandon as we grow older. Critical to learning, innovation, success, even to happiness-yet often discouraged in our schools and workplaces-it can unlock new business opportunities and reinvent industries, spark creative insights at many levels, and provide a transformative new outlook on life. It is the ability to question-and to do so deeply, imaginatively, and “beautifully.” In this fascinating exploration of the surprising power of questioning, innovation expert Warren Berger reveals that powerhouse businesses like Google, Nike, and Netflix, as well as hot Silicon Valley startups like Pandora and Airbnb, are fueled by the ability to ask fundamental, game-changing questions. But Berger also shares human stories of people using questioning to solve everyday problems-from “How can I adapt my career in a time of constant change?” to “How can I step back from the daily rush and figure out what really makes me happy?” By showing how to approach questioning with an open, curious mind and a willingness to work through a series of “Why,” “What if,” and “How” queries, Berger offers an inspiring framework of how we can all arrive at better solutions, fresh possibilities, and greater success in business and life.

According to figures published by the Association of British Insurers, the insurance industry detected 125,000 dishonest claims valued at £1.3 billion in 2016. With similar amounts of fraud going undetected each year, it is unsurprising that insurers invest around £200 million to combat it. Personal Injury Surveillance is a unique guide, providing an insight into the hitherto undisclosed methodologies of personal injury surveillance and the systemic use of an unregulated profession to investigate accident victims. Surveillance is one of many tools used by the UK insurance industry to investigate the veracity of a personal injury claim; others include statistical analysis of claims data and complex algorithms with key fraud indicators, enabling insurers to get upstream of the issue and, in some cases, actually predict fraud before it occurs. However, there is nothing more compelling than surveillance evidence which is why it remains a fundamental element of the claims management process. Significant investment in fraud awareness training coupled with new legislation and a more collaborative approach has provided the insurance industry with teeth, and it isn’t afraid to use them. This guide will provide honest claimants, their legal representatives and insurers with an enlightening, and in parts amusing, insight into the world of personal injury surveillance. It will also prove sobering for anyone contemplating the submission of a fraudulent personal injury claim with intent to defraud an insurer.

This new edition provides a comprehensive overview of current theory and research written by the top theorists and researchers in each area. It has been updated to address the growing influence of technology, changing relationships, and several growing integrated approaches to communication and includes seven new chapters on: ■ Digital Media ■ Media Effects ■ Privacy ■ Dark Side ■ Applied Communication ■ Relational Communication ■ Instructional Communication ■ Communication and the Law The book continues to be essential reading for students and faculty who want a thorough overview of contemporary communication theory and research.

This volume is in a series which explores the most current research in the Area Of Environmental Stressors And The Emotional Reaction They Envoke. Divided into four parts it considers stress in the workplace, in daily life, in schools as well as stress and disease.

Are totems merely a thing of the distant past? Or might it be that our sleek new machines are producing totemic forces which we are only beginning to recognize? This book asks to what degree today's media technologies are haunted by a Freudian ghost, functioning as totems or taboos (or both). By isolating five case-studies (rabbits in popular culture, animated creatures that go "off-program," virtual lovers, jealous animal spirit guides, and electronic paradises), Look at the Bunny highlights and explores today's techno-totemic environment. In doing so, it explores how nonhuman avatars are increasingly expected to shepherd us beyond our land-locked identities, into a risky - sometimes ecstatic - relationship with the Other. ,