Firefighters who want to advance must be skilled not only on the fireground, but in the assessment center as well. In Assessment Center Strategy and Tactics, Deputy Chief Michael A. Terpak provides a comprehensive approach to the assessment process. He includes step-by-step test preparation, scoring strategies, and test-taking tips as well as study cues for exercises that involve structure fires, hazardous material incidents, structural collapse, and beyond. Features & benefits: Real-world exercises Measurable answer keys Wisdom from a firefighter/fire officer with 32 years' experience in one of the nation's most congested and busiest cities

Bridge the gap between where you are and where you want to be. Do you have the knowledge, skills, and abilities to evaluate behavior, performance, and readiness? Read Mastering the Fire Service Assessment Center to identify what you need to learn and understand how to learn it. There is no way you can read and reflect on the wisdom in these pages and not become a better person and a better firefighter. Why Read This Book? The American fire service is facing a new normal fueled by mass exodus, influx of new generations of firefighters, a lack of hands-on leadership training, sweeping changes in mission, decimated budgets, and the genetics of task-oriented, reactive forefathers. The greatest and perhaps only area that we can affect directly is hands-on, inspiring, realistic, and useful training for our aspiring and incumbent leaders. This book will help you regardless of the fire officer rank you seek. It will help you know where you need to improve, how to develop a specific personal plan to become an excellent officer, and how to do well with whatever assessment center exercises throw at you. NEW MATERIAL in this second edition: --Enjoy reading “Wisdom from the Masters” from 18 fire service luminaries. They provide invaluable insights and challenges you will face as you prepare to promote, whether for the first time as a company officer or up the chain as a chief officer. --Learn lessons from thousands of students from the past 12 years whose feedback will benefit you in this second edition. --Benefit from the many new elements in this book, including relevant articles, additional exercises, and content regarding the dimensions of leadership, management, and emergency operations. The complexities of being a fire officer in the 21st century require an undercurrent of humility while continually pursuing mastery of leading in the modern fire service. Learn how to lead the modern-day firefighter in a modern world, with modern technology, modern fire behavior, and modern sociopolitical and economic challenges. Many firefighters ask themselves if they really want to do this job, but nothing is as professionally rewarding and challenging as leading others in battle to save lives! “This book will give you the greatest probability of success in your assessment center process.” —Bobby Halton, editor-in-chief, Fire Engineering magazine

This important new book is designed to serve many purposes in the fire service, ranging from being a starting point and refresher guide for firefighters seeking promotions at any level, to being a field operational guide for on-scene Incident Commanders and Company Officers. It offers an easy-to-follow, step-by-step action plan for firefighters working in Acting Capacities, and can be used when developing SOPís, and when organizing and planning training evolutions. Itís definitely a book every firefighter, officer, and aspiring officer will want to own!

"This text meets the course outcomes of the National Fire Academy's Fire and Emergency Services Higher Education (FESHE) associate level strategy and tactics course. It provides an overview of common firefighting concepts from fire dynamics to extinguishing agents, to incident management, to fire fighter safety, to building construction, to preincident planning to post incident analysis"--Back cover.

"The Real-Time Contact Center" is a practical guide to building a service infrastructure that will simultaneously exceed customers' expectations and build revenues.

Chief Steve Prziborowski reveals more than 101 tips for getting promoted and becoming a vital asset to your fire department, family, and community. From soft skills to hard truths, this book covers what you need to move up the ranks the right way. FEATURING: • Sound advice for personal growth and personal improvement for any firefighter of any rank who wishes to advance • Insights, tricks, and tips for avoiding the pitfalls while preparing for a comprehensive promotional testing process • Bonus: Guidance from 37 professional, knowledgeable fire service veterans What others are saying: “Just like firefighting, getting promoted and moving up isn’t something you can succeed in alone­—it takes a team. Steve has assembled a whole bunch of good fire service veterans who own their very personal experiences, bumps and bruises along with their successes, to help you figure this out. Sit back and prepare to soak up decades of advice based on experience so you can start the climb up.” —Deputy Chief Billy Goldfeder (Proudly bumped and bruised since 1973) “After years of teaching thousands of aspiring fire rescue officers, Steve Prziborowski has documented his highly successful training information. You need this book if you are looking to get the edge up on the competition and demonstrate to the hiring authority that you are ready for the job. If you are serious about being a successful fire rescue officer at any rank, do yourself a favor and add this text to your personal library today!” —Fire Chief Dennis L. Rubin “Committing to taking a promotional exam requires a Herculean effort, a never-looking-back attitude, and a willingness to give up your life as you know it until the exam is over. The book is an invaluable resource to guide your journey. Study hard and then study harder. Good luck.” —Deputy Chief (Ret.) Anthony Avillo, North Hudson Regional (NJ) Fire and Rescue

"Technobody--maker of wearable technologies--is under attack. Its strategic plan is slowly being killed by the top strategy villains every company faces: bad meetings (Meeting Menace), fire drills (Fire Driller), silos (Silo-Clops), too many priorities (Dr. Yes), and many others. They are members of the Anti-Strategy Squad (A.S.S.), a gang whose mission is to cause mass strategycide and global bankruption. But Technobody will not fail without a fight. Led by its fearless managers and three superheroes--StrategyMan, Innovatara, and Purposeidon--it will summon all of its strategic thinking powers to wage one final war against bad strategy and save its plan. New research shows that the No. 1 most important leadership capability for executives is strategic thinking. Yet, only 3 out of every 10 people are strategic. With the leading cause of business failure being bad strategy, it's critical that you and your team are equipped with the knowledge, skills, and tools to think strategically"--Amazon.com

The Fourth Edition of Firefighting Strategies and Tactics meets and exceeds the course outcomes of the National Fire Academy’s Fire and Emergency Services Higher Education (FESHE) course Strategy and Tactics (C0279). Firefighting Strategies and Tactics, Fourth Edition is a valuable resource for fire fighters studying for promotion or taking civil service examinations.The Fourth Edition reinforces safe and effective firefighting strategies and tactics for fire fighters and fire officers to employ during a wide spectrum of fire incidents. The chapters follow a natural progression, each chapter building on the previous foundation to provide a broad understanding of firefighting strategy and tactics.Firefighting Strategies and Tactics, Fourth Edition offers in-depth coverage of potential incident hazards, strategic goals, and tactical objectives at:One- and two-family dwellingsMultiple-family dwellingsCommercial buildingsPlaces of assemblyHigh-rise buildingsVehicle firesWildland firesThe Fourth Edition also includes:An Emphasis on Safety—Safety and professionalism are stressed throughout the chapters and are reinforced through discussions of incident effectiveness, hazard awareness, and strategic decision-making.Information for Today’s Fire Service—Expanded and new discussions on geographic information system (GIS mapping), drone use for creating preincident plans, cancer risks in the fire service, gross decontamination of bunker gear after fires to reduce carcinogens, lookouts-communications-escape routes and safety zones (LCES), and deployment of rapid intervention crews at wildland fires.Engaging Case Studies—Opening each chapter, case studies highlight actual events to emphasize the importance of developing sound strategies and tactics to fight fires effectively and safely. Additional case studies close out each chapter and provide students an opportunity to test their understanding in a safe environment. Knowledge in Action—The final chapter demonstrates how the strategies and tactics throughout this resource may be applied in scenarios set at various types of occupancies. This feature offers students an opportunity to see how concepts are applied in the real world.

This book helps leaders focus on, and achieve, their main purpose - the development and maintenance of a high performing organization. You will find the habits, actions, and tactics that have worked in that crucible and what I believe will continue to work under the dynamic conditions leaders face today. The book is framed around six habits gleaned from leaders who have successfully answered the following questions. Do I need to think differently? What is the environment telling me? Where are we going and where do we need to go? How do I position myself and/or my organization, team and individuals to take advantage of opportunities presented by the environment? How do I multiply myself though other people? How do I find and turn talent into performance? How do I ignite the soul of followers to achieve greatness beyond what anyone imagined possible? How do I know if we are succeeding? How do we continually adapt to change and maintain profitability and our competitive advantage? The Strategic leader answers those questions by identifying the actions and tactics used to establish a holistic learning approach to leading. It accomplishes its objective by describing how strategic leaders use new actions and tactics -jumping the curve, minimum specifications, organizational fitness, generative conversations, chunking change, lighting the way, running for daylight, bonding, bridging, bartering, and institution building - to create direction, establish alignment and commitment, in order to produce results in a dynamic globalizing world. In the first section you will discover the value of the leader’s Wheel to develop a high performing organization. In the following chapters you will discovering the six habits that enable you to turn the Wheel: acquiring a strategic mindset, artistry, anticipating, articulating, aligning and assuring. Your path to discover these secrets will be aided by two original self assessment tools: The Strategic Thinking Questionnaire (STQ) and the Strategic Leadership Questionnaire (SLQ) which are available to those who purchase the book.