If you have ever seen your doctor and left with more questions than answers, then this is the book for you. It's great for loved ones as well.

Charles E. Phelps provides a comprehensive look at our health care system, including how the current system evolved, how the health care sector behaves, and a detailed analysis of "the good, the bad, and the ugly" parts of the system—from technological advances (the "good") to variations in treatment patterns (the "bad") to hidden costs and perverse incentives (the "ugly"). He shows that much of the cost of health care ultimately derives from our own lifestyle choices and thus that education may well be the most powerful form of health reform we can envision.

The authors of Make Just One Change argue that formulating one’s own questions is “the single most essential skill for learning”—and one that should be taught to all students. They also argue that it should be taught in the simplest way possible. Drawing on twenty years of experience, the authors present the Question Formulation Technique, a concise and powerful protocol that enables learners to produce their own questions, improve their questions, and strategize how to use them. Make Just One Change features the voices and experiences of teachers in classrooms across the country to illustrate the use of the Question Formulation Technique across grade levels and subject areas and with different kinds of learners.

"I'd prescribe this book for every patient entering a hospital" Robert Galvin, M.D. Director of Global Healthcare General Electric "David Shulkin is a national role model for all hospital CEO's who want to walk the walk and talk the talk with real integrity, brutal honesty, and a total can do attitude,-- I hope other hospitals are listening" David B. Nash, M.D., MBA Founding Dean, the Jefferson School of Health, Policy and Population Health "Full of great, useful information, patients and families should read this book to be better informed and get better healthcare" Maulik S. Joshi, Dr.P.H. CEO, Network for Regional Healthcare Improvement "Just what the doctor ordered! This book, edited by one of the world's leaders in hospital quality, provides insights that every hospitalized patient needs to keep themselves safe. Read it and stay well." Robert Watcher, M.D. Professor and Chief of the Division of Hospital Medicine UCSF Medical Center "An exceptionally valuable books that every patient, family member, and caregiver should read" Ken Raske President, Greater New York Hospital Association "Shulkin in this book has given patients an inside look at how to actively participate in helping even the best healthcare professionals improve their performance. Don't leave home without it" Larry Wellikson, M.D. CEO, Society for Hospital Medicine

As the elderly live longer and health care becomes more complex and expensive, the personal and financial burden placed on families attempting to care for an aging parent is greater than ever. Dr. Linda Rhodes has decades of experience in assisting families to navigate this often treacherous road; and she has her own personal story to tell. This mix of professional wisdom and warm personal insight makes The Essential Guide® to Caring for Aging Parents the perfect guide for anyone in need of an authoritative yet supportive voice to help an elderly parent not only live with dignity, but thrive. Dr. Rhodes shares with readers loads of advice garnered from her years as the Secretary of Aging for the state of Pennsylvania, as well as her own personal story of dealing with her parents' situation, often over long distances.

This new 2023 edition extends its application to Business Analysts as well as IS Consultants. This edition has more tips and practical techniques- including a Planning Canvas to improve the quality of the consulting proposal through targeted preparation. Readers will find this version very user friendly and can anticipate more professional proposals with competitive edge.