“This book will help you own your calendar, block time for what matters most and reclaim your life.” —Paula Rizzo, author of Listful Living: A List-Making Journey to a Less Stressed You You want more time to spend with family, to achieve big goals, and to simply enjoy life. Yet, there seem to be more and more things competing for your time, and more distractions interrupting your day. Craig Jarrow has spent many years testing time management tactics, tools, and systems and written hundreds of articles on productivity, goals, and organization, Through it all he’s learned a simple truth: Time management should be easy, not complicated and unwieldy. And it shouldn’t take up more of your precious time than it gives back! Time Management Ninja offers 21 rules that will show you an easier and more effective way to take control of your time and manage your busy life. Follow these simple principles and get more done with less effort. It’s no-stress, uncomplicated time management that works. “Read this book, apply its rules, and you’ll find freedom.” —Hyrum Smith, bestselling author of Purposeful Retirement

"Answer the Phone: A Conversation About the Call to Ministry" is a great reading for anyone that is currently in prayer about their call to ministry. Author Earl Graham blends current phone features (ringtone, contact list, call waiting, etc.) and personal ministry experience to discuss the dynamics of the call to ministry and serving in other ministry areas. This reading is beneficial to pastors, ministers, ministry leaders and all persons who feel as though God is calling them to a new assignment

They wake you up Saturday morning, waste your time, and interrupt meals and precious couch time. They're phone solicitors-the only group more despised than lawyers. Now here's your chance to strike back-hustle the hustlers, annoy the annoying-and have a blast with these fifty foolproof ways to get even. Drive 'em nuts with

An incessantly ringing cell phone in a quiet caf. A stranger at the next table who has had enough. And a dead man - with a lot of loose ends. So begins Dead Man's Cell Phone, a wildly imaginative new comedy by playwright Sarah Ruhl, recipient of a MacArthur ''Genius'' Grant and Pulitzer Prize finalist for her play The Clean House. A work about how we memorialize the dead - and how that remembering changes us - it is the odyssey of a woman forced to confront her own assumptions about morality, redemption, and the need to connect in a technologically obsessed world. Sarah Ruhl's plays have been produced at theaters around the country, including Lincoln Center Theater, the Goodman Theatre, Arena Stage, South Coast Repertory, Yale Repertory Theatre, Berkeley Repertory Theatre, among others, and internationally. She is the recipient of the Susan Smith Blackburn Prize (for The Clean House, 2004), the Helen Merrill Emerging Playwrights Award, and the Whiting Writers' Award. The Clean House was a Pulitzer Prize finalist in 2005. She is a member of 13P and New Dramatists.

There are few one-size-fits-all solutions in sales. Context matters. Complex sales are different from one-call closes. B2B is different than B2C. Prospects, territories, products, industries, companies, and sales processes are all different. There is little black and white in the sales profession. Except for objections. There is democracy in objections. Every salesperson must endure many NOs in order to get to YES. Objections don’t care or consider: Who you are What you sell How you sell If you are new to sales or a veteran If your sales cycle is long or short – complex or transactional For as long as salespeople have been asking buyers to make commitments, buyers have been throwing out objections. And, for as long as buyers have been saying no, salespeople have yearned for the secrets to getting past those NOs. Following in the footsteps of his blockbuster bestsellers Fanatical Prospecting and Sales EQ, Jeb Blount’s Objections is a comprehensive and contemporary guide that engages your heart and mind. In his signature right-to-the-point style, Jeb pulls no punches and slaps you in the face with the cold, hard truth about what’s really holding you back from closing sales and reaching your income goals. Then he pulls you in with examples, stories, and lessons that teach powerful human-influence frameworks for getting past NO - even with the most challenging objections. What you won’t find, though, is old school techniques straight out of the last century. No bait and switch schemes, no sycophantic tie-downs, no cheesy scripts, and none of the contrived closing techniques that leave you feeling like a phony, destroy relationships, and only serve to increase your buyers’ resistance. Instead, you’ll learn a new psychology for turning-around objections and proven techniques that work with today’s more informed, in control, and skeptical buyers. Inside the pages of Objections, you’ll gain deep insight into: How to get past the natural human fear of NO and become rejection proof The science of resistance and why buyers throw out objections Human influence frameworks that turn you into a master persuader The key to avoiding embarrassing red herrings that derail sales calls How to leverage the “Magical Quarter of a Second” to instantly gain control of your emotions when you get hit with difficult objections Proven objection turn-around frameworks that give you confidence and control in virtually every sales situation How to easily skip past reflex responses on cold calls and when prospecting How to move past brush-offs to get to the next step, increase pipeline velocity, and shorten the sales cycle The 5 Step Process for Turning Around Buying Commitment Objections and closing the sale Rapid Negotiation techniques that deliver better terms and higher prices As you dive into these powerful insights, and with each new chapter, you’ll gain greater and greater confidence in your ability to face and effectively handle objections in any selling situation. And, with this new-found confidence, your success and income will soar.

A fun and informative illustrated kids’ guide to safely and productively navigating the digital landscape. Cellphones have become a fact of life, with children as young as eight (yes, eight!) getting their very own “devices.” Such boundless access means our kids are in nearly constant contact with technology that was designed specifically for adults. And they’re doing so without any type of road map. Enter First Phone: the essential book that apprehensive parents can confidently hand to their kids to read as they begin their journey into the digital world. In First Phone, Catherine Pearlman—licensed clinical social worker and parenting expert—speaks directly to eight- to twelve-year-old children about digital safety in a manner that is playful, engaging, and age-appropriate. With insights and strategies supported by the latest research, First Phone offers: • guidance on privacy, boundaries, social media, and even sexting (yes, young children need to learn about sexting before it happens!) • best digital hygiene and self-care practices, including when to put the darn phone down, when to turn off notifications, and where to charge • how to be a kind and compassionate upstander in a digital world An essential companion when your child receives their first phone, this book provides kids the tools and information they need while giving their parents peace of mind.

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

This collection offers empirical studies and theoretical essays about human communication in everyday life. The writings come from many of the world's leading researchers and cut across academic boundaries, engaging scholars and teachers from such disciplines as communication, sociology, anthropology, linguistics, and education. Chapters emphasize empirical, qualitative studies of people's everyday uses of talk-in-interaction, and they feature work in such areas as sociolinguistics, conversation analysis, discourse analysis, and ethnography. The volume is dedicated to and highlights themes in the work of the late Robert Hopper, an outstanding scholar in communication who pioneered research in Language and Social Interaction (LSI). The contributors examine various features of human interaction (such as laughter, vocal repetition, and hand gestures) occurring naturally within a variety of settings (at a dinner table, a doctor's office, an automotive repair shop, and so forth), whereby interlocutors accomplish aspects of their interpersonal or institutional lives (resolve a disagreement, report bad medical news, negotiate a raise, and more), all of which may relate to larger social issues (including police brutality, human spirituality, death, and optimism). The chapters in this anthology show that social life is largely a communicative accomplishment and that people constitute the social realities experienced every day through small and subtle ways of communicating, carefully orchestrated but commonly taken for granted. In showcasing the diversity of contemporary LSI research, this volume is appropriate for scholars and graduate students in language and social interaction, communication, sociology, research methods, qualitative research methods, discourse analysis, conversation analysis, linguistics, and related areas.

The most comprehensive medical assisting resource available, Kinn's The Medical Assistant, 11th Edition provides unparalleled coverage of the practical, real-world administrative and clinical skills essential to your success in health care. Kinn's 11th Edition combines current, reliable content with innovative support tools to deliver an engaging learning experience and help you confidently prepare for today's competitive job market. Study more effectively with detailed Learning Objectives, Vocabulary terms and definitions, and Connections icons that link important concepts in the text to corresponding exercises and activities throughout the companion Evolve Resources website and Study Guide & Procedure Checklist Manual. Apply what you learn to realistic administrative and clinical situations through an Applied Learning Approach that integrates case studies at the beginning and end of each chapter. Master key skills and clinical procedures through step-by-step instructions and full-color illustrations that clarify techniques. Confidently meet national medical assisting standards with clearly identified objectives and competencies incorporated throughout the text. Sharpen your analytical skills and test your understanding of key concepts with critical thinking exercises. Understand the importance of patient privacy with the information highlighted in helpful HIPAA boxes. Demonstrate your proficiency to potential employers with an interactive portfolio builder on the companion Evolve Resources website. Familiarize yourself with the latest administrative office trends and issues including the Electronic Health Record. Confidently prepare for certification exams with online practice exams and an online appendix that mirrors the exam outlines and provides fast, efficient access to related content. Enhance your value to employers with an essential understanding of emerging disciplines and growing specialty areas. Find information quickly and easily with newly reorganized chapter content and charting examples. Reinforce your understanding through medical terminology audio pronunciations, Archie animations, Medisoft practice management software exercises, chapter quizzes, review activities, and more on a completely revised companion Evolve Resources website.