While the concept of teleworking has existed for many years, the COVID-19 pandemic drastically altered the operations of businesses and industries around the world. Through these shifts, there have been many challenges of adapting employees, business operations, productivity levels, technology, and more to meet this increased demand in teleworking. Through these challenges, not only were businesses forced to adapt, but a new wave of telework and its approach have been fostered. Analyzing Telework, Trustworthiness, and Performance Using Leader-Member Exchange: COVID-19 Perspective focuses on evaluating the response to the pandemic and how to continually improve teleworking and organizations in their utilization of remote work. This book provides multifaceted perspectives focused on all parties involved in these issues, from employees to CEOs. Covering topics such as employee risk, telework resistance, and performance, this book is an essential resource for managers, CEOs, business leaders, students of higher education, professors, researchers, and academicians.

Empathy, diversity, inclusion, and soft skills are key building blocks of an innovative workforce challenged to respond to the ever-growing needs of the COVID-19 era. Organizations that value diversity and inclusion are looking for ways to manage the shift of workers and skills from traditional manufacturing to the 21st-century vision by incorporating new technology and tools. In this new model, a diverse workforce is necessary, as creativity and innovation grow from the skills that differentiate humans. Further research into the next steps for using diversity and inclusion in an efficient manner, discovering and training new skill sets, and building sustainability into the creative process is needed to fully embrace this new era of inclusion. Multidisciplinary Approach to Diversity and Inclusion in the COVID-19-Era Workplace highlights best practices of successful companies in the “new normal” conditions caused by the pandemic and provides innovative research on diversity and inclusion to help organizations navigate the changing competitive global environment. Covering a range of topics such as remote work, unconscious bias, and information literacy, it is ideal for professors, researchers, academicians, practitioners, human resource professionals, industry professionals, and students.

Students of public administration, public policy, and nonprofit management require a strong foundation in how government and NGOs are connected with information technology. Whether simplifying internal operations, delivering public-facing services, governing public utilities, or conducting elections, public administrators must understand these technological tools and systems to ensure they remain effective, efficient, and equitable. This innovative textbook is designed for students of public affairs at every level who need to know and understand how technology can be applied in today’s public management workplace. The book explores the latest trends in technology, providing real-life examples about the need for policies and procedures to safeguard technology infrastructure while providing greater openness, participation, and transparency. In Technology and Public Management, Second Edition, author Alan Shark informs, engages, and directs students to consider best practices, with new material on emerging technology, data management and analytics, artificial intelligence, and cybersecurity. This thoroughly updated second edition explores: A broad range of technologies on which government, nonprofit partners, and citizens depend upon to deliver important infrastructure, including security, education, public health and personal healthcare, transit and transportation, culture and commerce. Growing mistrust in government, and the role technology can play in ameliorating it. Emerging and adapted technologies to help government achieve ambitious goals, including drawing carbon out of the atmosphere, empowering students everywhere to learn effectively at home or at school, improving healthcare, providing affordable housing, enabling agriculture to keep pace with population growth, and improving scores of other public services. The critical insights and management skills needed to argue for investments in information technology as necessary priorities for our public organizations to improve public services and resources. This reader-friendly and jargon-free textbook is required for students enrolled in public administration and nonprofit management programs, as well as for practicing public administrators looking for a better understanding of how technology may be successfully and responsibly used in public organizations. It is equally valuable as a text for MBA studies, social work, education, public health, and other degree programs that produce graduates who will work with and within those organizations that deliver public services.

Almost all economies have, or are at least starting to, understand the significance of examining and mainstreaming gender issues in the world of work. Sociocultural evolution and various other factors have helped these developments, but there is still so much more work to be done. Technology has played a substantial role in decreasing the gender divide as more households than ever before have access to technology, and the revolution of access to information across most societies has become gender neutral and empowering. While technology can hold the potential to significantly expand the job market and open opportunities for all job seekers, questions surrounding automation and availability of jobs and the accessibility to secure the necessary qualifications and education needed to fill paid jobs rage on, especially when examining those who are typically marginalized. Gender Perspectives on Industry 4.0 and the Impact of Technology on Mainstreaming Female Employment discusses gender perspective and its impact on the fourth industrial revolution, particularly in the realm of employment structure, and analyzes the impact of technology on mainstreaming women in paid employment. In the present environment, organizations are beginning to realize the importance of looking more critically at their workforce and structure and how to better cater to the diversity, equity, and inclusion movement while also productively managing the advancement of new technologies. Covering topics such as sustainable development and the future of work, it is ideal for policymakers, practitioners, professionals, consultants, managers, researchers, academicians, educators, and students.

Older employees are often seen as an obstacle and not as an opportunity for companies, especially regarding the transfer of knowledge and experience. Effective development and utilization of older professional and managerial employees is an important issue as most organizations are not prepared to tailor their training methods to the needs and preferences of these employees due to negative stereotypes. Managing a rapidly aging workforce and sustaining economic dynamism calls for systematic research to prevent age discrimination due to an incomplete knowledge of older workers and politically challenging policy choices that require strong political commitments, robust management leadership, and social consensus. International Perspectives and Strategies for Managing an Aging Workforce examines the differences in stereotypes of older employees compared to younger employees in companies; analyzes the impact of the aging workforce on retention, productivity, and well-being; and investigates organizational systems, processes, and practices for managing older workers. Covering a range of topics such as retention and retirement, this reference work is ideal for researchers, academicians, practitioners, business owners, managers, human resource workers, instructors, and students.

Workplace spirituality has become a popular topic in today’s society as it has been reported to have a positive association with employee performance, organizational citizenship behavior, employee engagement and commitment, team building, and the physical and psychological health of employees. Integrating spirituality into the workplace provides a number of organizational benefits that require further study, particularly in light of the COVID-19 pandemic. The Handbook of Research on Integrating Spirituality in Modern Workplaces discusses the numerous benefits of spirituality in the workplace and considers best practices and approaches for successful implementation. Covering topics such as emotional labor and job satisfaction, this major reference work is ideal for researchers, practitioners, academicians, managers, business professionals, instructors, and students.

In recent years, employee health and well-being have been of increasing importance to companies as they attempt to move toward more sustainable business models and futures. Taking health into account in business policies helps ensure sustainable production systems. The role of ergonomics in companies can contribute to creating a more sustainable work environment, which accelerates the performance of the organization and promotes professional development, impacting the health and well-being of workers in a broad and positive way. Ergonomics and Business Policies for the Promotion of Well-Being in the Workplace presents the new trends in sustainable work through the analysis and application of methods to evaluate and improve the interaction of human beings with their work, their work area, and their environment. Covering topics such as mental health and organizational environments, this publication is ideal for academics, researchers, industry professionals, policymakers, business owners, instructors, and students.

Religion and its effect on individuals in organizations is critical to understand as organizational behavior and culture are dependent upon individual employees. Evaluating the link between religion and organizations is important in today’s world in order to develop organizations and understand employee motivations, perspectives, and ideals. Further research into this link is needed to ensure organizations operate successfully and prosper. Religion and Its Impact on Organizational Behavior seeks to enhance the understanding of theories, concepts, procedures, and processes related to the impact and effect that religion has on the behavior of individuals in organizations. Covering a range of topics such as personality and religion, human perception of religion, and work-related attitudes, this book is ideal for practitioners, industry professionals, business owners, policymakers, researchers, academicians, instructors, and students.

Despite the ill effects of COVID-19 and the temporary closure of business operations worldwide, some organizations, such as the food and pharmaceutical industries, are still functioning, and their need to resume operations is dire. Managing the workforce and performing other functions of human resource management, such as recruitment and hiring, is a continuous process, and today’s organizations must be adaptive and careful in employing the practices of human resource management for any unforeseen events that trigger uncertainty and threats to the company’s workforce performance and hinder organizational effectiveness. Navigating the New Normal of Business With Enhanced Human Resource Management Strategies shares effective strategies in human resource management from organizations worldwide to shed light and ideas on how existing organizations have managed to continue their operations in a post-COVID-19 world, as well as how they have enhanced their strategies and prospects for the future. Covering a range of topics such as employee rights, labor markets, and talent management, it is an ideal resource for instructors, administrators, managers, industry professionals, academicians, practitioners, researchers, and students.

Historically, academicians and practitioners have developed various management methodologies and technologies to help business managers deal with challenges in their environments, yet many businesses fail. Thus, these challenges need to be researched closely to overcome business failure. Many of these challenges are external events in which firms must adapt and react. Getting the right adaptation and reaction to these external events depend on whether a firm continues a trend of success or failure. Many companies fail due to their inability to properly respond to crises, whether they be business or organizational crises. External Events and Crises That Impact Firms and Other Entities showcases the resulting impact of external events such as environmental or health crises on businesses and educational entities. It identifies the strategies businesses use to react to unexpected crises. Covering topics such as financial technology, worker support, and small and medium-sized enterprises, this premier reference source is an excellent resource for business leaders, practitioners, government officials, students and educators of higher education, libraries, researchers, and academicians.