An Analytical Study On Job Role Stressors, Employee Performance And Service Effectiveness Using Servqual Approach

An Analytical Study On Job Role Stressors, Employee Performance And Service Effectiveness Using Servqual Approach
Author :
Publisher : Archers & Elevators Publishing House
Total Pages :
Release :
ISBN-10 : 9789386501677
ISBN-13 : 9386501678
Rating : 4/5 (77 Downloads)

Synopsis An Analytical Study On Job Role Stressors, Employee Performance And Service Effectiveness Using Servqual Approach by : Dr Kasturi Rohit Naik Dr Srinivasan R Iyengar

Job Stress

Job Stress
Author :
Publisher : Routledge
Total Pages : 247
Release :
ISBN-10 : 9781317735823
ISBN-13 : 131773582X
Rating : 4/5 (23 Downloads)

Synopsis Job Stress by : John M Ivancevich

Leading theorists and researchers explore the concept of stress in this relevant and well-timed volume. Physicians, psychologists, sociologists, and social psychologists who have been engaged in stress-related projects offer exciting and practical suggestions for applying organizational behavior management principles to the problem of stress. They share timely discussions on the causes and implications of job stress, which affects all levels of employees in business and industrial settings. This stimulating volume addresses the major theoretical perspectives and interpretations of job stress--from the diverse fields of medicine, clinical psychology, engineering psychology, and organizational psychology and proposes stress measurement and stress management interventions. A fascinating review of the empirical research on stress indicates the present state of study on the subject and emphasizes the need for more applied research using OBM principles. There is currently a great deal of disagreement about the meaning of job stress, its effects on people and organizations, and strategies for coping with the phenomenon. The effects of stress on individuals and organizations are thoroughly explored in this timely volume.

Handbook of Occupational Health and Wellness

Handbook of Occupational Health and Wellness
Author :
Publisher : Springer Science & Business Media
Total Pages : 573
Release :
ISBN-10 : 9781461448396
ISBN-13 : 1461448395
Rating : 4/5 (96 Downloads)

Synopsis Handbook of Occupational Health and Wellness by : Robert J. Gatchel

This book integrates the growing clinical research evidence related to the emerging transdisciplinary field of occupational health and wellness. It includes a wide range of important topics, ranging from current conceptual approaches to health and wellness in the workplace, to common problems in the workplace such as presenteeism/abstenteeism, common illnesses, job-related burnout, to prevention and intervention methods. It consists of five major parts. Part I, “Introduction and Overviews,” provides an overview and critical evaluation of the emerging conceptual models that are currently driving the clinical research and practices in the field. This serves as the initial platform to help better understand the subsequent topics to be discussed. Part II, “Major Occupational Symptoms and Disorders,” exposes the reader to the types of critical occupational health risks that have been well documented, as well as the financial and productivity losses associated with them. In Part III, “Evaluation of Occupational Causes and Risks to Workers’ Health,” a comprehensive evaluation of these risks and causes of such occupational health threats is provided. This leads to Part IV, “Prevention and Intervention Methods,” which delineates methods to prevent or intervene with these potential occupational health issues. Part V, “Research, Evaluation, Diversity and Practice,” concludes the book with the review of epidemiological, measurement, diversity, policy, and practice issues–with guidelines on changes that are needed to decrease the economic and health care impact of illnesses in the workplace, and recommendations for future. All chapters provide a balance among theoretical models, current best-practice guidelines, and evidence-based documentation of such models and guidelines. The contributors were carefully selected for their unique knowledge, as well as their ability to meaningfully present this information in a comprehensive manner. As such, this Handbook is of great interest and use to health care and rehabilitation professionals, management and human resource personnel, researchers and academicians alike.

Mental Health in Healthcare Workers and its Associations with Psychosocial Work Conditions

Mental Health in Healthcare Workers and its Associations with Psychosocial Work Conditions
Author :
Publisher : Frontiers Media SA
Total Pages : 338
Release :
ISBN-10 : 9782832547717
ISBN-13 : 2832547710
Rating : 4/5 (17 Downloads)

Synopsis Mental Health in Healthcare Workers and its Associations with Psychosocial Work Conditions by : Juan Jesús García-Iglesias

The work environment can be considered one of the main determining factors that can influence the mental health of workers, especially as it regards the structural and organizational conditions to which the worker is subjected. This work environment has positive effects when work provides satisfaction and well-being or negative effects provoked by situations of stress, inadequate working patterns and schedules, possible situations of abuse and/or harassment, etc., which may contribute to the appearance of alterations in the mental health of the worker.

Organizational Stress

Organizational Stress
Author :
Publisher : Springer
Total Pages : 279
Release :
ISBN-10 : 9780230522800
ISBN-13 : 0230522807
Rating : 4/5 (00 Downloads)

Synopsis Organizational Stress by : J. Cranwell-Ward

This book provides a sound understanding of stress from organizational, managerial and individual perspectives. It is an ideal guide for managers, HR and OH professionals with responsibility for stress management. In order to remain competitive, avoid risk, and be employers of choice, organisations must discover the causes of stress and mitigate them, formulate robust policies and procedures, create an appropriate culture and climate, and support stressed individuals. This book acts as a handbook for all aspects of managing stress. It includes latest cutting-edge thinking developed at Henley Management College and up to date examples and case studies.

Psychosocial Job Dimensions and Distress/Well-Being: Issues and Challenges in Occupational Health Psychology

Psychosocial Job Dimensions and Distress/Well-Being: Issues and Challenges in Occupational Health Psychology
Author :
Publisher : Frontiers Media SA
Total Pages : 261
Release :
ISBN-10 : 9782889454082
ISBN-13 : 2889454088
Rating : 4/5 (82 Downloads)

Synopsis Psychosocial Job Dimensions and Distress/Well-Being: Issues and Challenges in Occupational Health Psychology by : Renato Pisanti

Over the last three decades a large body of research has showed that psychosocial job dimensions such as time pressure, decision authority and social support, could have significant implications for psychological distress and well-being. Theoretical models, such as the job demand-control-social support model (JDCS model), the effort-reward imbalance model (ERI model), the job demands-resources model (JDR model) and the vitamin model suggest that distress and positive dimensions at work (well being and motivation) can be considered as two sides of the same coin. If the job is designed to provide the right mix of psychosocial job dimensions (e.g., optimal time pressure, decision authority and social support), work can boost job engagement and well-being as well as productive behaviors at work. When the job is not designed in an optimal way (e.g., too much time pressure and too little decision authority) work can trigger stress reactions and burnout. Although some insight has been gained on how job dimensions could predict distress and well-being, and also into the dimensions that might moderate and mediate these associations; research still faces several challenges. Firstly, most of this research has been cross-sectional in nature, thus making it difficult to conclude on the long-term effects of psychosocial job dimensions. Another challenge concerns how the contextual dimensions can be incorporated into micro-levels models on employee stress and well-being. Nowadays, work is carried out in the context of a wider environment that includes organizational variables. So far the role of the organizational variables in the theoretical frameworks for explaining the relationships between psychosocial job dimensions, employee distress and well-being, has often been underplayed. The main aim of this research topic is to bring together international research from different theoretical and methodological perspectives in order to advance knowledge and practice in the field of work stress.

Psychological Stress in the Workplace (Psychology Revivals)

Psychological Stress in the Workplace (Psychology Revivals)
Author :
Publisher : Routledge
Total Pages : 273
Release :
ISBN-10 : 9781317747925
ISBN-13 : 1317747925
Rating : 4/5 (25 Downloads)

Synopsis Psychological Stress in the Workplace (Psychology Revivals) by : Terry A. Beehr

Originally published in 1995, this book was the most up-to-date and comprehensive account of research on occupational stress at the time. It identifies the sources, consequences and treatments of stress in the workplace from the perspective of organizational psychology and makes clear recommendations for future work in this area. Terry Beehr discusses how role ambiguity and conflict act as stressors in the workplace, and discusses the characteristics of the job and the organization itself that can adversely affect performance. He examines the effects of stress in the workplace and describes methods that can be used to alleviate the problem, both at the individual and organizational level. In addition, the book is illustrated with many examples from field research over the author’s twenty years of experience in studying the workplace. This book will be of considerable interest to students and researchers in occupational psychology, as well as managers and trainers. Terry Beehr is still working in this field today.

The Service Providers

The Service Providers
Author :
Publisher : Springer
Total Pages : 246
Release :
ISBN-10 : 9780230582675
ISBN-13 : 0230582672
Rating : 4/5 (75 Downloads)

Synopsis The Service Providers by : D. Yagil

The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.

Organizational Behavior in Sport Management

Organizational Behavior in Sport Management
Author :
Publisher : Human Kinetics
Total Pages : 248
Release :
ISBN-10 : 9781492552383
ISBN-13 : 1492552380
Rating : 4/5 (83 Downloads)

Synopsis Organizational Behavior in Sport Management by : MacIntosh, Eric W.

Organizational Behavior in Sport Management provides numerous real-life examples from organizations and immerses students in the key behavioral issues that those in sport organizations face today. The text comes with an instructor guide that offers many useful tools to help instructors enhance students’ learning.