In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results-oriented management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision-making and improve agency and program performance. Read a Charity Channel review: http://charitychannel.com/publish/templates/?a=36&z=25

"This book introduces the student to the organization and management of a fire and emergency services department and the relationship of government agencies to the fire service. Emphasis is placed on fire and emergency service, ethics, and leadership from the perspective of the company officer"--

This anthology, Defining Public Administration, is designed to assist beginning and intermediate level students of public policy, and to stir the imaginations of readers concerned with public policy and administration. The forty-five articles included in the text are all reprinted from the International Encyclopedia of Public Policy and Administration, and these accessible, interesting articles have been assembled to offer a sample of the riches to be found within the larger work. The articles provide definitions of the vocabulary of public policy and administration as it is used throughout the world-from the smallest towns, to the largest national bureaucracies. Defining Public Administration is organized into twelve parts. Each part focuses on a domain pertinent to the study of public administration, including overviews, policy making, intergovernmental relations, bureaucracy, organization behavior, public management, strategic management, performance management, human resource management, financial management, auditing and accountability, and ethics.