Chart: Monthly aviation consumer complaints, published in the May 1989 issue.

Explains the rights and responsibilities of air travelers.

Is flying an irreplaceable part of 21st-century life? Can businesses succeed in a globalised world without international air travel? What about 'love miles' – visiting friends and family overseas? Architect and writer Chris Watson grew up in an airline family, passionate about aviation and how it allows us to explore the world, share knowledge and create more diverse communities. But this freedom has come at a cost for the environment. Aviation is a significant factor in climate change - and one that's been steadily growing in both developed and undeveloped countries, burning fossil fuels and emitting harmful greenhouse gases. Flying is never zero-carbon, so can we reduce it, or even do without it? Fourteen remarkable travellers from around the world share their stories with Chris about how they came to the conclusion that reducing their air travel was necessary to lower their personal emissions. From backgrounds as diverse as commercial, professional, academic, NGOs, literature and science, they have found easy and better ways of living and working, saving what few flights they do take for emergencies and 'love miles'. Their stories look at how our modern, globalised world offers more alternatives to keep in touch with people around the world without contributing to the aviation industry's ever-increasing emissions. Filled with success stories and practical guidance to help people make more informed decisions, this book is a must-read for any frequent flyer - or for anyone involved in a global business. Beyond Flying demonstrates that even the toughest of environmental challenges can be addressed.

NEW YORK TIMES BESTSELLER A fascinating fear of flying book from a commercial airline pilot and author of the popular website askthepilot.com. For millions of people, travel by air is a confounding, uncomfortable, and even frightening experience. When you go behind the scenes, however, you can see that the grand theater of air travel is actually fascinating. From the intricate design of airport architecture to the logistics of inflight service, here is everything you need to know about flying. Commercial airlines like to hide the truth from customers and do nothing to comfort nervous fliers. And what's scarier than the unknown? In this aviation book, pilot Patrick Smith breaks down that barrier and tells you everything you need to know about flying, including: How planes fly, and a revealing look at the men and women who fly them Straight talk on turbulence, pilot training, and safety The real story on delays, congestion, and the dysfunction of the modern airport The myths and misconceptions of cabin air and cockpit automation Terrorism in perspective, and a provocative look at security Airfare, seating woes, and the pitfalls of airline customer service The true colors and cultures of the airlines we love to hate Cockpit Confidential is a thoughtful, funny, and at times deeply personal look into the strange and misunderstood world of commercial flying. If you liked other books about airplanes for adults, including Soar by Tom Bunn or Skyfaring, you'll find reassurance, humor, and guidance in Cockpit Confidential. "Anyone remotely afraid of flying should read this book, as should anyone who appreciates good writing and great information." —The New York Times, on ASK THE PILOT "Patrick Smith is extraordinarily knowledgeable about modern aviation...the ideal seatmate, a companion, writer and explorer." —Boston Globe