All managers get saddled with "problem" employees from time to time; what sets great managers apart is how they deal with them. Drawing from real-life stories, this helpful and humorous guide provides readers with practical advice for handling a wide range of difficult types, including: * The Impossible "I"s: Incompetents, Idiots, and Imbeciles -- clueless employees who simply don't know what they're doing * The Bull in the Office China Shop -- the frequently angry worker ready to confront anyone and everyone * The Party-Time Performer -- the employee who, although great with people, constantly turns work-time into fun-time * I've Got a Problem -- employees whose work is compromised by any of a range of personal demons, from drug and alcohol problems to emotional issues From whiners and wastrels to the needy and nefarious, this book gives readers the tools they need to handle any type of difficult employee.

The sad fact is that the majority of people in the workforce have a less than perfect relationship with their supervisor and many of them consider themselves to be working for "a bad boss". But what can they do about it, short of leaving their job? "A Survival Guide for Working with Bad Bosses" gives readers all the guidance they so desperately need not just to survive, but thrive while reporting to someone incompetent, mean, unethical, or even worse.

17 TOP SECRETS FOR HOW TO KEEP YOUR JOB OR FIND NEW WORK TODAY offers powerful advice for the unemployed or underemployed, drawn from the author's interviews and workshops. Topics include: - adapting to changed conditions - how to fi nd a job when you already have one - volunteering your way to a new job - using visualization on the job hunt - developing new skills for new jobs - bartering instead of going bust - setting up a home-based business - building relationships for success - promoting and marketing yourself - and more.

Adrian Furnham takes a sideways glance at management in this book of short essays. The essays are like tablets: to be taken a few at a time. They are designed to cure hangovers, reduce blood pressure and lighten the mood. They are also meant to be prophylactics against managerial madness. Take two, then call Adrian in the morning.

Learn Everything You Can From Every Type of Boss Managers come in all varieties, and unfortunately you don't get to choose your preference. Too often, we find ourselves working for people who are tough to work for, difficult to "decode," or brilliant but inaccessible. Managing Your Manager is the answer to dealing with a problematic supervisor. Placing manager "types" into real-world categories--from the Bully, Scientist, and Star to the Geek, Parent, and Con Artist--it provides everything you need to make your work life more satisfying and productive. Managing Your Manager gives you the tools to: Categorize your boss based on telling traits Create a solid working relationship Avoid common pitfalls associated with certain types Become a strong leader based on lessons learned from various bosses Managers of all types can provide invaluable learning experiences that can enhance your career. Managing Your Manager empowers you with the knowledge, skills, and savvy for dealing with any type of boss and excelling in your job.

"'Dealing with the customer from hell' provides realistic, proven strategies for working with those 'special people' who drive you mad. It identifies the various types of unreasonable customer and how to handle them."--BOOK JACKET.

Recognizing the inherent tensions and contradictions that result from managing people in organizations, Human Resource Management in Public Service: Paradoxes, Processes, and Problems offers provocative and thorough coverage of the complex issues of management in the public sector. Continuing the award-winning tradition of previous editions, this Sixth Edition helps you to understand complex managerial puzzles and explores the stages of the employment process, including recruitment, selection, training, legal rights and responsibilities, compensation, and appraisal. Grounded in real public service experiences, the book emphasizes hands-on skill building and problem solving. New to the Sixth Edition: Ethics case studies have been added to all the chapters, enabling you to learn about a variety of ethical situations that come up in management. Updated and consolidated recruiting strategies offer you a window into the most current methods used in the recruitment process and provide insight into the job seeker’s perspective. New examples from a broad range of local, state, federal, and international settings enable you to apply key concepts to common management issues.

The potential for conflict exists in every interaction. But when one doesn’t know how to deal with these disagreements constructively, they can escalate into unproductive and even destructive situations. The key is not to avoid conflict, but to recognize and manage it skillfully to produce the best possible outcome. In this powerful and practical guide, author Gini Graham Scott shows readers how to identify the reason for the conflict, recognize and control the emotional factors, and find the best solution. Disagreements, Disputes, and All-Out War offers a simple but proven system for resolving conflicts resulting from: • poor communication and misunderstandings • different agendas, interests, and values • political power struggles • incorrect assumptions about others’ motives and actions • difficult people Written in an accessible, conversational style, packed with real-life examples, and including simple exercises and tools to help assess conflict situations, this indispensable guide shows readers how to handle whatever life throws at them.

BUILDING A WINNING SALES TEAM provides the basic steps for setting up, growing, and motivating a successful sales team for company owners and sales managers and supervisors. The book begins with chapters on recruiting sales people, whether you want to organize your own sale team or set up a network of independent distributors. Other chapters cover orientating and motivating your sales people, setting up a training program, managing time and territory, providing support for your sales people, creating materials to sell, and organizing effective sales meetings. The book includes charts, templates, and other materials you can adapt for your own organization. The book is ideal for both entrepreneurs starting their own company and company owners and managers in a corporate setting.

The definitive guide to working with -- and surviving -- bullies, creeps, jerks, tyrants, tormentors, despots, backstabbers, egomaniacs, and all the other assholes who do their best to destroy you at work. "What an asshole!" How many times have you said that about someone at work? You're not alone! In this groundbreaking book, Stanford University professor Robert I. Sutton builds on his acclaimed Harvard Business Review article to show you the best ways to deal with assholes...and why they can be so destructive to your company. Practical, compassionate, and in places downright funny, this guide offers: Strategies on how to pinpoint and eliminate negative influences for good Illuminating case histories from major organizations A self-diagnostic test and a program to identify and keep your own "inner jerk" from coming out The No Asshole Rule is a New York Times, Wall Street Journal, USA Today and Business Week bestseller.