Illustrations and simple text describe the duties of air traffic controllers.

Over 55% of your day is spent listening; yet only 2% of us have been trained in how to listen. What is poor listening costing you? Do you rush from meeting to meeting, your head buried in the last conversation you had, without time to think of the next? Or feel frustrated with unproductive discussions where the loudest in the room adds limited insight and drowns out everyone else? We usually think of these situations as communication problems; that we have not spoken our needs correctly or clearly. Yet, conflict, chaos and confusion are the costs of not listening. Many communication and listening books say the most important person in a conversation is the speaker - not true! This pocket-sized guide will help you to reconnect with your innate gift of deep listening, to create the right space to listen to yourself before you listen to others. You'll learn to listen beyond the words that are spoken, to add context and meaning and listen in to what's not being said. Deep Listening will help you move from confusion and conflict to thoughtful, insightful and powerful discussions that will transform not just your work, but your whole life.

In August 1981, the Professional Air Traffic Controllers Organization (PATCO) called an illegal strike. The new president, Ronald Reagan, fired the strikers, establishing a reputation for both decisiveness and hostility to organized labor. As Joseph A. McCartin writes, the strike was the culmination of two decades of escalating conflict between controllers and the government that stemmed from the high-pressure nature of the job and the controllers' inability to negotiate with their employer over vital issues. PATCO's fall not only ushered in a long period of labor decline; it also served as a harbinger of the campaign against public sector unions that now roils American politics. Now available in paperback, Collision Course sets the strike within a vivid panorama of the rise of the world's busiest air-traffic control system. It begins with an arresting account of the 1960 midair collision over New York that cost 134 lives and exposed the weaknesses of an overburdened system. Through the stories of controllers like Mike Rock and Jack Maher, who were galvanized into action by that disaster and went on to found PATCO, it describes the efforts of those who sought to make the airways safer and fought to win a secure place in the American middle class. It climaxes with the story of Reagan and the controllers, who surprisingly endorsed the Republican on the promise that he would address their grievances. That brief, fateful alliance triggered devastating miscalculations that changed America, forging patterns that still govern the nation's labor politics. Written with an eye for detail and a grasp of the vast consequences of the PATCO conflict for both air travel and America's working class, Collision Course is a stunning achievement.

Vaughan unveils the complicated and high-pressure world of air traffic controllers as they navigate technology and political and public climates, and shows how they keep the skies so safe. When two airplanes were flown into the World Trade Center towers on September 11, 2001, Americans watched in uncomprehending shock as first responders struggled to react to the situation on the ground. Congruently, another remarkable and heroic feat was taking place in the air: more than six hundred and fifty air traffic control facilities across the country coordinated their efforts to ground four thousand flights in just two hours—an achievement all the more impressive considering the unprecedented nature of the task. In Dead Reckoning, Diane Vaughan explores the complex work of air traffic controllers, work that is built upon a close relationship between human organizational systems and technology and is remarkably safe given the high level of risk. Vaughan observed the distinct skill sets of air traffic controllers and the ways their workplaces changed to adapt to technological developments and public and political pressures. She chronicles the ways these forces affected their jobs, from their relationships with one another and the layouts of their workspace to their understanding of their job and its place in society. The result is a nuanced and engaging look at an essential role that demands great coordination, collaboration, and focus—a role that technology will likely never be able to replace. Even as the book conveys warnings about complex systems and the liabilities of technological and organizational innovation, it shows the kinds of problem-solving solutions that evolved over time and the importance of people.

This text discusses the skills and abilities that air-traffic controllers need. Its approach is international as air-traffic control practices throughout the world have to be mutually compatible and agreed.

An autobiography of a young impertinent FAA controller in the seventies culminating in the PATCO strike of 1981, and his subsequent adventures and exploits in aviation through the years. An entrepreneur, educator, author, radio talk show host, motivational speaker, master of ceremonies, aircraft builder, risk-taker and air race pilot, world record holder, corporate pilot, and airline instructor are just some of his unique accomplishments. With his involvement with Bill Phelps’ Airline Ground Schools as an instructor and later as president, Dan lead a premier cadre of retired airline captains responsible for the worldwide training of more than 59,000 pilots and aircraft dispatchers. His innovations in aviation education and training materials are admired by many. Danny earned the moniker Mr. Lucky after walking away from a 200 mph crash at the National Championship Air Races in Reno, Nevada, in 1983. His miraculous survival is attributed to the structural integrity of his Burt Rutan-designed AMSOIL Racer and the stronger-than-steel composite materials used in its construction. In 1990, he won the Gold at Reno and retired from pylon air racing after fifteen years of competition. Two of his race planes now hang in museums. Now retired, Danny reflects on his challenges, accomplishments, and some funny stories along the way.

Readers will learn what it takes to succeed as an air traffic controller. The book also explains the necessary educational steps, useful character traits, potential hazards, and daily job tasks related to this career. Sidebars include thought-provoking trivia. Questions in the backmatter ask for text-dependent analysis. Photos, a glossary, and additional resources are included.

Short background on childhood and education, then detailed account of military and pilot experience leading to a full career with FAA's air traffic service

The study of human factors has progressed greatly in the past 10 years, particularly with regard to the literature available in applied areas. The authors of this text focus on the most important aspects of this literature--the increasing concern over the deregulation of airlines and the increase in aviation accidents. The book covers general system safety, human perception, information processing, and cognitive load capacity during air traffic control performance, as well as team coordination, selection and training of personnel, work station and software design, and communication issues.

FUNDAMENTALS OF AIR TRAFFIC CONTROL International Edition is an authoritative book that provides readers with a good working knowledge of how and why the air traffic control system works. This book is appropriate for future air traffic controllers, as well as for pilots who need a better understanding of the air traffic control system. FUNDAMENTALS OF AIR TRAFFIC CONTROL, International Edition discusses the history of air traffic control, emphasizing the logic that has guided its development. It also provides current, in-depth information on navigational systems, the air traffic control system structure, control tower procedures, radar separation, national airspace system operation and the FAA's restructured hiring procedures. This is the only college level book that gives readers a genuine understanding of the air traffic control system and does not simply require them to memorize lists of rules and regulations.