Mary gave her best to her friend Maria who pretended to have loved her whereas; right in her mind, she was a witch. Maria was doing her best at hypnotizing Mary to secure favor. She even caused her by her spell to offering up all of her clothing to her, and even lied to the mum in order to clothe a witch. As sincere as Mary was to her friend, Maria went further to causing Rowdy to spoil her friend's name in the name of having illicit relationship with her whereas; nothing of that nature had been, for Mary was truly guarding her heart in order to defend her personality, and that of her parent. The decision by the School Authority to expel Rowdy as a result of his unguarded attitude met with plea for leniency from Mary. She did not want his world to be ruined by that single act of self-indiscipline hence; she was rewarded on conduct by the School authority.

Struggling to ensure that the customer is at the center of all your business does? This book is your guide to putting the "customer" in customer experience. Not sure what that means? Well, for starters, too many executives believe they are delighting their customers. Why wouldn't they think that?! When they focus on growth, those customer acquisition numbers are pretty sweet, but they don't tell the real story. Prioritizing customer retention is critical. But you can't just throw technology at it, give it some lip service, and call it a day. Retention is hard work! You've got to understand who your customers are and what problems they are trying to solve or what jobs they are trying to do. Then you've got to use that understanding to design an experience that helps customers achieve their goals. That's the key to putting the customer in customer experience! Ultimately, you need to bring the customer voice into all meetings, decisions, processes, and designs. The customer must be at the center of all you do. After all, it's all about the customer! In this book, I cover the three approaches to customer understanding: surveys and data, personas, and journey mapping. I could've written the whole book about journey mapping, but there's so much more to building a customer-centric business than journey mapping. The culture must first be deliberately designed to put the customer at the heart of the business. And all foundational elements of a CX transformation must be in place to make that happen. With that knowledge, read this book and: Learn about the three approaches you must use to understand your customers, why you must use them, and how they work together. Create an action plan to ensure insights gleaned from these three approaches are implemented in your organization. Develop and assign personas to your customers in order to better understand their needs, goals, problems to solve, and jobs to be done. Learn the difference between touchpoint maps and journey maps and how touchpoint maps can still be a valuable asset in your customer experience toolbox. Understand why journey mapping is called the backbone of customer experience management - and how to make it so in your organization. Set up and facilitate your own current-state and future-state journey mapping workshops with customers. Set up and facilitate service blueprint workshops with internal stakeholders. Find out how to put the customer at the heart of your business. And more!

In a little-known area of South Texas, extending across the Rio Grande into Mexico, a mysterious, lush land once harbored mighty trees, bushes, and grasses--brushland home to a plethora of wildlife. In Adios to the Brushlands native son Arturo Longoria remembers this chapparal land of his childhood: hot summer days and frigid winter mornings walking with his grandfather or his best friend through the dense underbrush, watching birds, studying reptiles, identifying plants. Boyhood hunting and varmint calling, encounters with rattlesnakes and fierce pamorana ants, hours spent with his grandfather, Papagrande, and cousins bring to life another time and place. A trained biologist and one-time investigative reporter, Longoria brings his skills of observation and expression to sing the song of this vanishing habitat that once covered nearly four million acres of the Rio Grande Valley. In moving but understated prose he captures the wonder of the brushland and symbolically and emotionally links its loss, through rootplows and bulldozers, to the death of his grandfather, who had introduced him to that world. He reports as well the public policies and private actions that have reduced the brushland to less than five percent of its former extent. He chronicles the efforts to publicize the brushland’s destruction and to save the remaining richness for future generations. At once a celebration of a region’s nature and a call to preserve the little bit of it still left today, this book is to the South Texas Brushlands what Rachel Carson’s Silent Spring was to the nation’s wetlands or John Graves’s Goodbye to a River was to the Brazos River. Rife with the natural history of an endangered ecology and capturing as well the binational culture of the region, Adios to the Brushlands draws readers into a land as raw, beautiful, and complex as life itself. A unique descriptive documentary of a disappearing natural treasure, it is a slice of the new natural history that weds the details of the physical world with their significance to the human heart.

A collection of Courtney's columns from the Texas Monthly, curing the curious, exorcizing bedevilment, and orienting the disoriented, advising "on such things as: Is it wrong to wear your football team's jersey to church? When out at a dancehall, do you need to stick with the one that brung ya? Is it real Tex-Mex if it's served with a side of black beans? Can one have too many Texas-themed tattoos?"--Amazon.com.

Rev. ed. of: First aid and CPR essentials / Alton Thygerson. 5th ed. c2007.

In 24 contributed chapters, 37 international specialists describe the latest developments in research on snake venom including different types of venoms and toxins, actions, antidotes, and applications and summarize what is known to date on Gila monster and frog toxins. Some 70 tables provide essent

The Combat Medic of today is the most technically advanced ever produced by the United States Army. Such an advanced technician requires an advanced teaching and learning system. 68W Advanced Field Craft is the first textbook designed to prepare the Combat Medic for today’s challenges in the field. The ability to save lives in war, conflicts, and humanitarian inventions requires a specific skill set. Today’s Combat Medic must be an expert in emergency medical care, force health protection, limited primary care, evacuation, and warrior skills. 68W Advanced Field Craft combines complete medical content with dynamic features to support instructors and to prepare Combat Medics for their missions.

Ninja master and survival expert Hakim Isler presents modern day survival strategies based on the techniques of Japan's ancient ninja. If you find yourself in an unexpected extreme situation--while wilderness camping, hiking or adventuring off the beaten path--a fundamental understanding of your surroundings can make the difference between life and death. By harnessing the powers of nature, the ninja built a legendary reputation as survivalists with an ability to thrive in even the most inhospitable situations. By studying their ancient philosophy and techniques, alongside modern science, you can prepare yourself to survive in any outdoor environment. Gain real survival skills for the modern day based in the Buddhist philosophy of the five elements: Earth - protection from the harsh elements using trees, leaves, dirt, grass, and vines to build shelter Water - effectively cool off when overheated and avoid dehydration Fire - properly use fire to warm the body and to purify water by boiling it Wind - harness the power of wind to ventilate shelters, smoke meat and help build fires Void - apply knowledge and creativity while developing a survival plan Isler has over 20 years of experience as a martial artist, Special Forces soldier and security expert. With over 135 full-color photos and 60 illustrations detailing these time-tested methods, this book offers insights that are extremely practical. The foreword by Ninjutsu master Stephen K. Hayes masterfully connects the past to the present by providing unique and valuable insights for surviving mentally in the outdoors.