20 fully reproducible, training workshops in this volume are ideal for customer service managers, supervisors, coaches and self-directed customer service teams that must set service policies, measure effectiveness and identify where service improvement is needed.

Most adults have poor listening skills. In fact, with attention spans of less than eight minutes is it any wonder business and personal communications are rife with misunderstanding and needless conflict? Listening Skills Training is a complete resource designed to develop vital listening skills and includes a step-by-step training guide, sample half-, full-, and two-day agendas, classroom handouts, tools, assessments, and ready-to-use PowerPointT slides. A CD-ROM is included.

Discover the Art, Psychology, and Techniques to Become an Amazing Listener Did you know that you could change the entire quality of your life just by focusing on one simple action you do every single day? You'll progress quicker in your career. Your relationships with your co-workers, friends, lovers, and parents, and even with passing strangers, can improve dramatically. You can open your mind to learn new skills and information in a way you've never experienced before. What is this change? It's the change of learning how to listen to others properly. Listening Skills Training: How to Truly Listen, Understand, and Validate for Better and Deeper Connections dives deep into the art of listening, a seemingly long-lost skill that so many of us have forgotten how to do properly, despite it being able to bring so many benefits into everyone's lives. After all, there's a reason the experts claim that the most important element of any successful relationship is being able to communicate properly. James will take you on a journey into the science and psychology that goes into listening while providing you with powerful, actionable tips, so you can develop the skill as fast and as effectively as possible. Some of the powerful topics you'll discover include: ● The psychology of listening ● How to become an amazing listener ● How to become more aware of yourself and your own emotions ● Acknowledging your own expectations and judgments that stop you from listening ● How to validate others (the most powerful listening skill you can learn!) ● The art of reading body language ● How to know when someone is lying to you or gaslighting you ● Tips for responding in the best possible way This book is only for readers who are ready to change their lives. Once you're ready to improve your listening skills to improve your relationships in all aspects of life, it's time to turn to the first page. Don't wait any longer... Scroll up and click "Buy Now"!

Forget the 10,000 hour rule— what if it’s possible to learn the basics of any new skill in 20 hours or less? Take a moment to consider how many things you want to learn to do. What’s on your list? What’s holding you back from getting started? Are you worried about the time and effort it takes to acquire new skills—time you don’t have and effort you can’t spare? Research suggests it takes 10,000 hours to develop a new skill. In this nonstop world when will you ever find that much time and energy? To make matters worse, the early hours of prac­ticing something new are always the most frustrating. That’s why it’s difficult to learn how to speak a new language, play an instrument, hit a golf ball, or shoot great photos. It’s so much easier to watch TV or surf the web . . . In The First 20 Hours, Josh Kaufman offers a systematic approach to rapid skill acquisition— how to learn any new skill as quickly as possible. His method shows you how to deconstruct com­plex skills, maximize productive practice, and remove common learning barriers. By complet­ing just 20 hours of focused, deliberate practice you’ll go from knowing absolutely nothing to performing noticeably well. Kaufman personally field-tested the meth­ods in this book. You’ll have a front row seat as he develops a personal yoga practice, writes his own web-based computer programs, teaches himself to touch type on a nonstandard key­board, explores the oldest and most complex board game in history, picks up the ukulele, and learns how to windsurf. Here are a few of the sim­ple techniques he teaches: Define your target performance level: Fig­ure out what your desired level of skill looks like, what you’re trying to achieve, and what you’ll be able to do when you’re done. The more specific, the better. Deconstruct the skill: Most of the things we think of as skills are actually bundles of smaller subskills. If you break down the subcompo­nents, it’s easier to figure out which ones are most important and practice those first. Eliminate barriers to practice: Removing common distractions and unnecessary effort makes it much easier to sit down and focus on deliberate practice. Create fast feedback loops: Getting accu­rate, real-time information about how well you’re performing during practice makes it much easier to improve. Whether you want to paint a portrait, launch a start-up, fly an airplane, or juggle flaming chain­saws, The First 20 Hours will help you pick up the basics of any skill in record time . . . and have more fun along the way.

‘Effective Questioning & Listening Skills’ is a comprehensive guide that navigates the nuanced terrain of effective communication. From understanding diverse audiences to crafting purposeful questions, the book delves into the intricacies of communication in varied settings, offering practical insights, real-life scenarios, and actionable exercises. Readers are equipped with tools for self-assessment, goal-setting, and continuous improvement, making this journey a transformative experience. Whether you're a professional, educator, student, or anyone seeking enhanced interpersonal connections, the book provides a roadmap to elevate your questioning and listening skills, fostering a culture of empathy, collaboration, and positive change. Target Readers and Benefits: This book is tailored for professionals, educators, students, and individuals aiming to enhance their communication prowess. Professionals will refine their leadership and teamwork, educators will create engaging learning environments, and students will develop essential life skills. Readers will benefit from improved relationships, enhanced problem-solving, and a profound impact on personal and professional spheres, making this book an indispensable guide for anyone seeking mastery in the art of communication.

Many teachers, instructors, and training managers had to shift training online in a big rush. Do you find it challenging to stay connected with your students and trainees when everyone is learning from home? Do you wish there were some silver bullet to improve communication virtually dramatically? You probably have heard of active listening skills, and you wonder how you can apply that in a virtual classroom.Many of you may start to search on the internet: How to build good listening skills for my virtual classroom?What are good active listening books for us?Any communication skills improvement tips?Or, Learn active listen.If that sounds like you, search no further.So how can this book help me?This book will first guide you through comprehensive concepts and strategies of active listening in simple languages. Then it will help you understand how active listening works and how you can apply active listening to engage with students. It will also show you specific steps to leverage active listening to shift your mindset toward growth. Overall, it will help you cultivate active listening skills in your virtual classroom, build a healthy and resilient mindset, and improve your students' bond. This online teaching skill will prepare both you and your student to adapt effectively to a virtual learning environment. What will this book include specifically?Learn about necessary active listening skills Develop personal awareness through proactive personal discoveryUnderstand why our expectations, mindfulness, and resilience play essential roles in active listeningUnderstand how emotional intelligence support active listeningLearn how to understand your students better through active listening and motivate them through online learning communities Is this book for me? This book is designed with all educators, instructional designers, and trainers in mind (Pre-K, K-12, higher education, or corporate training). This book is a must-read if you want to use active listening to engage your learners and strengthen communication in the virtual world. Active listening is a vital skill for all of us, not only for learning and teaching but also for the whole life. Let's hop on this adventure together!

Everyone can be a better listener. Using the concepts of what we think, feel, and do about listening, Dr. Kline promotes the need for honing this often neglected communication skill. He presents logical, practical methods that will help you to become a better listener in your personal and professional life in everyday and critical situations.Listening is the neglected communication skill. While all of us have had instruction in reading, writing, and speaking, few have had any formal instruction in listening. This void in our education is especially interesting in light of research showing that most of us spend seven of every 10 minutes we are awake in some form of communication activity. Of these seven minutes (or 70 percent of the time we are awake), 10 percent is spent writing, 15 percent reading, 30 percent talking, and 45 percent listening.

Audio productions are made or broken by the quality of the recording engineer's ears. The ability to properly discern sounds, identify subtle problems, and act accordingly to apply the necessary fix makes all the difference in the quality of the final tracks and master. The good news is that these crucial skills can be learned. The ability to instantly identify frequencies, hear hidden distortions, and instinctively reconcile conflicts in the EQ of instruments, audio elements, vocals and more are traits of those who have mastered the art of audio production. The best engineers have trained their ears to immediately recognize audio problems that the consumer and those new to recording arts would likely not hear, but that, if left unresolved, would result in an amateurish final product. For more than two decades, students of F. Alton Everest's Critical Listening and Auditory Perception courses have rapidly developed these skills by using the intense lessons found in this book and on the CD. Unfortunately the books and CDs included with the course were usually too expensive for aspiring engineers to purchase and were often available only in colleges, universities, or school libraries. Now for the first time these indispensable training sessions are available with this release of Critical Listening Skills for Audio Professionals. Through hundreds of illustrations and an accompanying disc containing high-resolution MP3 files with nearly five hours of narration of the entire course, you can acquire the audio discernment skills of a seasoned recording engineer by studying this course at your own pace, in your own home.