Is YOUR organization World Class? Most managers strive for world class status, but few know how to achieve it. This book describes the practical ideas and techniques that have helped companies around the world to elevate themselves from the ordinary to be the world class performers they are today. Each of the 12 key benchmarks of world class practice is presented as an ascending ladder, separated into five steps. Drennan and Pennington will guide your organization on its journey from Level 1, representing ordinary performance, to Level 5 -- world class. Full of examples of the world's leading corporations, this inspirational book will show you how to adapt their route to success to meet the needs of your own organization. This journey to world class status is accessible to large and small companies alike. It is a question of learning a new mindset and adopting key practices that everybody in the company can do something about every day. Whether you're a chief executive, a manager or a team leader this book is full of sound advice and practical methods that you can put into action today; ideas which will take your team or your organization to levels of performance it has never reached before. Take your organization to the pinnacle of world class performance. Within each of these 12 ladders, Drennan and Pennington clearly reveal strategies for getting to the top: They cover: Aligning Management Objectives, Customer Focus, Cleaning and Organizing, Visible Measurement Systems, Managing for Quality, Eliminating Waste, Best Operating Practices, Teamwork, Staff Empowerment and Involvement, Rewards and Recognition, Purposeful Communication, Continuous Learning. Includes World Class Audit --find out where your organization stands now on the ladders to world class performance.

A look at the psychology of greatness using classic Shakespearian characters. Paul Corrigan shows how, through his plays, Shakespeare demonstrates the different roles a leader can take and the different skills those leaders need.

This book is the outcome of the efforts of many professionals working both in academia and industry who have contributed to the proceedings of the International Conference on Quality Management Practices for Organizational Excellence . Organizational Excellence is a final product composed of two basic elements alloyed prudently by the members/stakeholders of an organization. These two basic elements are Strategy and Culture . When we talk of quality management practices, we have to pursue quality as a strategy and also quality as a culture . Quality as strategy is a conscious and deliberate search for a plan of action that will develop an organization's distinctive competence and compound it. Quality as culture is the amalgamation of behavior patterns of all the stakeholders in terms of beliefs, values, attitudes etc. In other words, quality management is the epicenter of the competitive organizations of the future in which strategy is the scientific pursuits and culture is the artistic artifacts. Numerous authors have put forth their logical thoughts, have articulated their concepts and have validated their hypothesis relating to quality management. The papers, which have found place in this book aim at creating values of quality management practices.

This book, in its second edition, presents a comprehensive view of concepts, principles and practices of Total Quality Management (TQM) from basics through advanced tools and techniques for practical implementation. It is well known that 'Total Organization Involvement' in understanding and implementing TQM, along with the integrated business strategy, provided Japanese organizations with a strong platform for a meteoric rise to world-class performance and global leadership in every sphere of their operation. The success of TQM, therefore, depends a lot on the strong foundation and infrastructure of an organization. This is the crux of the author's theory of 'Holistic Management System for World-class Performance and Leadership' expounded in this book. It is a TQM-based model that helps create a world-class management system for performance excellence and global leadership. The second edition of the book introduces three new chapters on 'Quality 4.0', 'Service Quality' and 'Contemporary and Emerging Concepts of TQM' to keep the readers abreast of the latest advancements in the field. The last chapter covers Quality 5.0, Society 5.0, AI & ML, Deep Learning, Robotics, Cobots and Chatbots. These technologies are integrated to synchronize TQM with latest trends in industry and society to give hands-on experience to the students and professionals. Besides, the chapter on 'Six Sigma' has been revised and updated. The concluding part of the book cites several examples of practical implementation of TQM principles and practices in various manufacturing and service sectors of the Indian industry, providing elaboration and analysis of each case study. The book is aimed at undergraduate and postgraduate students of management as well as students of most engineering disciplines. It can also be used by the industries as a valuable guide to continuous improvement and implementation of a world-class management system in line with the TQM principles and practices. In a nutshell, the book provides wide coverage of areas related to TQM and integrates all its processes, tools and techniques under one management system to help businesses grow and excel. This is indeed the unique feature of the book. The first edition of the book is already among the top 20 all-time best book on 'Total Quality Management' and has 88 citations globally. TARGET AUDIENCE • PGP. (Production & Operations Management) • MBA (Production & Operations Management) • PGDM (Operations Management)

This book presents a comprehensive view of concepts, principles and practices of Total Quality Management (TQM) from basics through advanced tools and techniques for practical implementation.It is well known that ‘Total Organization Involvement’ in understanding and implementing TQM, along with the integrated business strategy, provided Japanese organizations with a strong platform for a meteoric rise to world-class performance and global leadership in every sphere of their operation. The success of TQM therefore depends a lot on the strong foundation and infrastructure of an organization. This is the crux of the author’s theory of ‘Holistic Management System for World-class Performance and Leadership’ expounded in this book. It is a TQM-based model that helps create a world-class management system for performance excellence and global leadership. The concluding part of the book cites several examples of practical implementation of TQM principles and practices in various manufacturing and service sectors of the Indian industry, providing elaboration and analysis of each case study. The book is aimed at undergraduate and postgraduate students of management as well as students of most engineering disciplines. It can also be used by the industries as a valuable guide to continuous improvement and implementation of a world-class management system in line with the TQM principles and practices. In a nutshell, the book provides wide coverage of areas related to TQM and integrates all its processes, tools and techniques under one management system to help businesses grow and excel. This is indeed the unique feature of the book.

The COVID-19 pandemic has reminded us of how important the life science industry is, and compels us to find efficient management methods specific to the industry. Pharmaceuticals, drug and vaccine development labs, R&D labs, medical instrumentation, and tech companies, hygiene supply companies, medical distribution chains, all form an integral part of this industry. At the interface of scientific research, technology, innovation and management and embedded in regulatory and legal frameworks, life science management is still an under-researched field of practice and science. This edited volume addresses this research gap and offers a wide range of practical and theoretical contributions that provide insights into one of the most exciting industries. The book is primarily directed at practitioners and decision makers in the life science industry. Students and professionals of life science management at all levels as well as policy makers will find valuable insights and inspiration for their daily work and career development.