The first and only guide to diagnosing and dealing with the hidden or covert factors that can ruin even the most meticulously planned change processes. Organizational change initiatives often fail because they focus exclusively on the rational, overt aspects of change, overlooking the powerful role played by concealed or irrational factors. It’s well known that these covert processes—such as hidden agendas, blind spots, office politics, tacit assumptions, secret hopes, wishes and fears—frequently sabotage change efforts, but up until now nobody has offered a rigorous, consistent way of identifying and dealing with them. Drawing on over thirty years of experience as an organizational change consultant to global corporations and government agencies, Robert J. Marshak shows precisely how to bring these hidden processes to light and deal with their negative impact. Marshak identifies five different dimensions of covert processes, presents an integrated model to explain the ultimate source of all of them, and shows how to diagnose whether any covert processes might be at work in your organization. He then offers specific tools and techniques for engaging and managing these “under-the-table” processes and for creating the kind of organizational environment in which such hidden dynamics are unable to flourish. Covert Processes at Work is a comprehensive and practical guide that managers, leaders, and consultants can use to deal with the hidden dynamics that are often at the root of many organizational problems. “Adding these tools…will take both your practice and your clients to a whole new level of capability and impact.” —Karen Boylston, PhD, Managing Director, Duke Corporate Education

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The redoubtable Grandma--this book is a sequel to Grandma Drove the Snowplow--is at it again. After all her hard work collecting the towns garbage and plowing the roads, Grandma deserves a day off--and what better day than Labor Day. All she has to do is sit back and enjoy a nice boat ride with her littlest grandson Billy while her sons catch the lobsters for the town Lobster Bake. But what happens when the waves get choppy, the fog rolls in, and all the boats are in difficulty? Can Grandma take the helm and get the lobsters back to shore in time? More great fun as our intrepid heroine is again placed at the center of small town life and in the middle of a local celebration.