Annotation "In his book, Verkerk investigates the shop floor processes of modern factories. Two ethnographical case studies are presented from the perspective of a factory manager. He shows that high-trust and high-power relations between management and employees are the basic conditions for responsible, accountable, and successful organisations. In a philosophical argument, he develops an ethics of responsibility combining the ideas of humanity, trust and power on the shop floor, and the normative development of organisational structures."--BOOK JACKET. Title Summary field provided by Blackwell North America, Inc. All Rights Reserved.

The essential, data-driven blueprint to build trust in your organization. Did you know that trusted companies outperform their peers by up to 400%? That customers who trust a brand are 88% more likely to buy again? And that 79% of employees who trust their employer are more motivated to work (and less likely to leave)? The importance of trust is at an all-time high—just as our inclination to trust is at an all-time low. Building trust is your single greatest opportunity to create competitive advantage. With new data at its core, The Four Factors of Trust gives you practical guidance to measure and build trust in the relationships that matter the most—with your customers, workforce, and partners. Trust ultimately comes down to just Four Factors: Humanity, Capability, Transparency, and Reliability. These Four Factors make up Deloitte's HX TrustIDTM, a groundbreaking measurement tool poised to become the gold standard for evaluating organizational performance. Ashley Reichheld and Amelia Dunlop show how your organization can use HX TrustIDTM to measure, predict, and build trust to earn lifelong loyalty—and elevate the human experience with your customers, workforce, and partners. The Four Factors of Trust lays it all out in do-able parts so you can: Create better business outcomes by understanding how trust affects human behaviors Measure your company's trust score—revealing strengths, deficits, and opportunities to (re)build trust with key stakeholders Design actionable strategies to improve trust with your customers, workforce, and partners Build trust and earn loyalty through every business function from marketing to operations to talent experience With compelling stories from leading organizations—and practical applications in Marketing & Experience, Cybersecurity, HR, Sustainability (ESG), and Operations & Technology—The Four Factors of Trust will enable you to create the relationships you want to build, the organizations you want to belong to, and the world you want to live in.

Managing the Shopfloor: Subjectivity, Masculinity and Workplace Culture (Degruyter Studies in Organization).

Professionals function in what can be called “social practices.” Norms in the practice set professionals’ responsibilities and rights and classify what is seen as morally proper and improper. Tensions arise when norms emerge that are not coherent with the nature of the practice. For example, when a hospital is assessed on the basis of economic criteria only, staff will feel uncomfortable and find difficulty in functioning properly in that practice. The Normative Nature of Social Practices and Ethics in Professional Environments is an essential research book that helps professionals in a variety of practices understand how normativity in their practice either helps or hampers them to function well and align with what they see as their personal and professional responsibility. Additionally, it explains the normative practical model/approach and how it can be applied to a series of concrete practices, as well as the role of innovative and disruptive technologies in these practices. Featuring a broad range of topics such as governance theory, sustainable development, and engineering, this book is ideally designed for managers, philosophers, sociologists, professionals, academicians, and researchers.

"A monumental and timely contribution to scholarship on society and environments. The handbook makes it easy and compelling for anyone to learn about that scholarship in its full manifestations and as represented by some of the most highly respected researchers and thinkers in the English-speaking world. It is wide-reaching in scope and far-reaching in its implications for public and private action, a definite must for serious researchers and their libraries." - Bonnie J McCay, Rutgers University "This is the desert island book for anyone interested in the relationship between society and the environment. The editors have assembled a masterful collection of contributions on every conceivable dimension of environmental thinking in the social sciences and humanities. No library should be without it!′ - Robyn Eckersley, University of Melbourne The SAGE Handbook of Environment and Society focuses on the interactions between people, societies and economies, and the state of nature and the environment. Editorially integrated but written from multi-disciplinary perspectives, it is organised in seven sections: Environmental thought: past and present Valuing the environment Knowledges and knowing Political economy of environmental change Environmental technologies Redesigning natures Institutions and policies for influencing the environment Key themes include: locations where the environment-society relation is most acute: where, for example, there are few natural resources or where industrialization is unregulated; the discussion of these issues at different scales: local, regional, national, and global; the cost of damage to resources; and the relation between principal actors in the environment-society nexus. Aimed at an international audience of academics, research students, researchers, practitioners and policy makers, The SAGE Handbook of Environment and Society presents readers in social science and natural science with a manual of the past, present and future of environment-society links.

The predicted “ICT revolution” has gained increasing attention in the oil industry the last few years. It is enabled by the use of ubiquitous real time data, collaborative techniques, and multiple expertises across disciplines, organizations and geographical locations. Integrated Operations in the Oil and Gas Industry: Sustainability and Capability Development covers the capability approach to integrated operations that documents research and development in the oil industry. By ‘capability’, we refer to the combined capacity and ability to plan and execute in accordance with business objectives through a designed combination of human skills, work processes, organizational change, and technology. This book will serve as a knowledge base for those who are interested in learning about, and those involved in, Integrated Operations in the Oil and Gas Industry.

Now in paperback, the second book of The Broken Trust continues a deadly battle for power in this sociological sci-fi novel where brother is pitted against brother. To marry into the most powerful family in Varin is to step into a trap. Della has spent thirteen years under the scrutiny of Pelismara's political elites, supporting Tagaret in a dangerous pretense as his brother Nekantor's closest ally. In secret, however, they've planned to escape, and to break down the restrictions of Varin's caste society. When Nekantor offers to send them to Selimna, the city where their caste experiments can be carried out, how can they not accept the opportunity? But ever since Nekantor seized power as the Eminence Herin's Heir, he's wanted to keep power in the family, and that means his eye is on the children--especially their thirteen-year-old brother Adon. In their absence, Nekantor begins to execute his own long-schemed plan, and soon Della realizes they've unwittingly become a part of it. How far does Nekantor's influence spread? How much will he seek to control? And how can she save Adon from falling into his snare?

Paul Williams is an alcoholic. Tracey Jackson is not. But together, these two close friends have written Gratitude and Trust, a book designed to apply the principles of the recovery movement to the countless people who are not addicts but nevertheless need effective help with their difficulties and pain. Williams, the award-winning songwriter, actor, and performer, has embraced a traditional alcoholism recovery plan for more than two decades of sobriety. Jackson, a well-known TV and film writer—and veteran of many years of traditional therapy—has never been a drunk or a drug abuser, but she realized that many of the tenets of Williams’s program could apply to her. In Gratitude and Trust, Williams and Jackson ask: What happens to those who struggle with vexing problems yet are not full-blown addicts? Are there any lessons to be learned from the foundational and time-tested principles of the recovery movement? Whether you’re tethered to your phone or you turn to food for comfort; whether you’re a perfectionist and can’t let things go or are too afraid to fail to even try; whether you can find intimacy only on the Internet or you’ve been involved in a string of nasty relationships—the first step toward feeling better about yourself and your life is the realization that you are what’s standing in your way. Williams and Jackson have designed a new, positive program, based on a half-dozen new affirmations, that can help conquer your vices, address personal dysfunction, and start to brighten the darkest moods. Gratitude and Trust is an essential, inspirational, and uplifting guide to identifying and changing maladaptive behaviors in order to uncover your most productive, healthiest self.

Building on the work of labor historians, industrial relations scholars, and institutional labor economists, this book offers not only a comprehensive analysis of the changing nature of shopfloor labor-management relations in the large manufacturing firms of this century, it also supplies empirical evidence of the effect of these institutional changes on labor productivity growth and injury rates. No other study has dealt with the broad sweep of shopfloor governence during the twentieth century, paid as careful attention to the process by which shopfloor institutional arrangements changed over these years, or offered hard evidence on the relationship between changing shopfloor institutions and changing shopfloor outcomes.