Great companies don’t just depend on strategies—they depend on people. The more great people on your team, the more successful your organization will be. But that’s easier said than done. Statistically, half of all employment decisions result in a mishire: The wrong person winds up in the wrong job. But companies that have followed Bradford Smart’s advice in Topgrading have boosted their successful hiring rate to 90 percent or better, giving them an unbeatable competitive advantage. Now Smart has fully revised his 1999 management classic to reintroduce the topgrading concept, which works for companies large and small in any industry. The author spells out his practical approach to finding and managing A-level talent—as well as coaching B players to turn them into A players. He provides intriguing case studies drawn from more than four thousand in-depth interviews. As Smart writes in his introduction, “All organizations, all businesses live or die mostly on their talent, and any manager who fails to topgrade is nuts, or a C player. . . . Those who, way deep down, would sooner see an organization die than nudge an incompetent person out of a job should not read this book... Topgrading is for A players and all those aspiring to be A players.” On the web: http://www.topgrading.com/

In the spirit of The One Thing and Start with Why, this guide provides the "missing link" for entrepreneurs to generate fast, sustainable growth, get out of the weeds, and build their A-teams from the inside out. “The People Part . . . starts with the first principles that most every other leadership book glosses over. This is a nutrient-dense book that will show you how to build a responsive and productive team.” — Jeff Walker, #1 New York Times best-selling author of Launch Success in business today means responding to change at an ever-increasing pace—due to factors such as competition, evolving technology, and increasing client expectations. Delivering more value with fewer resources is the name of the game. But even when a business is winning, the leaders and teams playing the game often feel like they are losing—plagued by overwhelm and burnout. Most business books try to address this problem with systems, structures, and values. What’s missing? The “People Part”—the often-misunderstood area of a business where leaders and team members do the actual thinking, interacting, and performing together. Drawing on Annie’s 30 years of working with humans in business, this dynamic and engaging book—available in paperback for the first time—outlines seven easy-to-implement agreements to build a high-performance team. You’ll learn how to: Lead in a way that supports others to perform at their best, by strengthening your own Self-Leadership Generate a leadership reputation where the best A Players seek to work with you, and stay for the long term Create psychological safety—the environment that empowers team members to collaborate at the highest levels Develop leaders and team members to take on responsibilities with the same commitment level as the owners Supercharge your team productivity If you’re an entrepreneur just starting out . . . a CEO trying to get out of the weeds to work “on” rather than “in” your business . . .a leader needing a breakthrough for yourself and your team . . . or a team member wanting to make your best contribution yet . . . then The People Part is for you.

Making the Hardest Decisions As a young aid worker, Sasha Chanoff was sent to evacuate a group of refugees from the violence-torn Congo. But when he arrived he discovered a second group. Evacuating them too could endanger the entire mission. But leaving them behind would mean their certain death. All leaders face defining moments, when values are in conflict and decisions impact lives. Why is moral courage the essential factor at such times? How do we access our own rock-bottom values, and how can we take advantage of them to make the best decisions? Through Sasha's own extraordinary story and those of eight other brave leaders from business, government, nongovernment organizations, and the military, this book reveals five principles for confronting crucial decisions and inspires all of us to use our moral core as a lodestar for leadership.

The Smart Interviewer In 20 years of specializing in interviews, management psychologist Brad Smart has successfully interviewed more than 4,000 candidates for selection or promotion, trained over 3,000 hiring managers in how to interview, and counseled thousands on how to manage their careers. The Smart Interviewer is a culmination of this vast experience. In it, Smart shares with you the secrets to successful interviewing. Written in a most readable style and featuring humorous cartoons, this book will immediately help you improve your interviewing effectiveness. You'll learn: * How to build excellent rapport * How to apply the TORC Technique for motivating the interviewee to be totally candid and reveal negatives * How to conduct productive reference calls * How to correctly interpret an interviewee's responses * How to prepare for an interview, how much time to take during an interview, how to focus your questions in ways that will reveal whether the interviewee meets your organization's needs or not--plus the latest hiring legalities you should be aware of The Smart Interviewer will help you avoid costly mishires and mispromotions and give you strategies and tools to hire productive, high-caliber employees that meet your company's needs.

Wall Street Journal Bestseller "The pick of 2014's management books." –Andrew Hill, Financial Times "One of the top business books of the year." –Harvey Schacter, The Globe and Mail Bestselling author, Robert Sutton and Stanford colleague, Huggy Rao tackle a challenge that determines every organization’s success: how to scale up farther, faster, and more effectively as an organization grows. Sutton and Rao have devoted much of the last decade to uncovering what it takes to build and uncover pockets of exemplary performance, to help spread them, and to keep recharging organizations with ever better work practices. Drawing on inside accounts and case studies and academic research from a wealth of industries-- including start-ups, pharmaceuticals, airlines, retail, financial services, high-tech, education, non-profits, government, and healthcare-- Sutton and Rao identify the key scaling challenges that confront every organization. They tackle the difficult trade-offs that organizations must make between whether to encourage individualized approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people-- rather than ruining or watering down the very things that have fueled successful growth in the past. They unpack the principles that help to cascade excellence throughout an organization, as well as show how to eliminate destructive beliefs and behaviors that will hold them back. Scaling Up Excellence is the first major business book devoted to this universal and vexing challenge and it is destined to become the standard bearer in the field.

Suze Orman has transformed the concept of personal finance for millions by teaching us how to gain control of our money -- so that money does not control us. She goes beyond the nuts and bolts of managing money to explore the psychological, even spiritual power money has in our lives. The 9 Steps to Financial Freedom is the first personal finance book that gives you not only the knowledge of how to handle money, but also the will to break through all the barriers that hold you back. Combining real-life recommendations with the motivation to overcome financial anxieties, Suze Orman offers the keys to providing for yourself and your family, including: * seeing how your past holds the key to your financial future * facing your fears and creating new truths * trusting yourself more than you trust others * being open to receiving all that you are meant to have * understanding the lessons of the money cycle The 9 Steps to Financial Freedom is useful advice and inspiration from the leading voice in personal finance. As Orman shows, managing money is far more than a matter of balancing your checkbook or picking the right investments. It's about redefining financial freedom -- and realizing that you are worth far more than your money.

"One is tempted to say 'the only book you'll need on starting a business.' Brilliant! Genius! Choose your superlative-it'll fit."-Tom Peters People starting out in business tend to seek step-by-step formulas or rules, but in reality there are no magic bullets. Rather, says veteran company-builder Norm Brodsky, there's a mentality that helps street- smart entrepreneurs solve problems and pursue opportunities as they arise. Brodsky shares his hard-earned wisdom every month in Inc. magazine, in the hugely popular "Street Smarts" column he cowrites with Bo Burlingham. Now they've adapted their best advice into a comprehensive guide for anyone running a small business.

Tweet.. .like ... friend ... connect: Your potential customers do it. Do you? Social media expert Carol Flammer explains how you can personalize the home-buying experience for your existing customers, build your brand, attract more prospects, and close more homes by integrating social media in your marketing mix. You'll learn how to create an online buzz that will compel prospective buyers to do more than just browse your website-instead, they will actually visit your community and present you the opportunity to sell homes. This book explains how to

Sales training doesn’t develop sales champions. Managers do. The secret to developing a team of high performers isn’t more training but better coaching. When managers effectively coach their people around best practices, core competencies and the inner game of coaching that develops the champion attitude, it makes your training stick. With Keith Rosen’s coaching methodology and proven L.E.A.D.S. Coaching FrameworkTM used by the world’s top organizations, you’ll get your sales and management teams to perform better - fast. Coaching Salespeople into Sales Champions is your playbook to creating a thriving coaching culture and building a team of top producers. This book is packed with case studies, a 30 Day Turnaround Strategy for underperformers, a library of coaching templates and scripts, as well as hundreds of powerful coaching questions you can use immediately to coach anyone in any situation. You will learn how to confidently facilitate powerful, engaging coaching conversations so that your team can resolve their own problems and take ownership of the solution. You’ll also discover how to leverage the true power of observation and deliver feedback that results in positive behavioral changes, so that you can successfully motivate and develop your team and each individual to reach business objectives faster. Winner of Five International Best Book Awards, Coaching Salespeople Into Sales Champions is your tactical, step-by-step playbook for any people manager looking to: Boost sales, productivity and personal accountability, while reducing your workload Conduct customer/pipeline reviews that improve forecast accuracy, customer retention and uncover new selling opportunities Achieve a long term ROI from coaching by ensuring it’s woven into your daily rhythm of business Design, launch and sustain a successful internal coaching program Turn-around underperformers in 30 days or less Build deeper trust and handle difficult conversations by creating alignment around each person’s goals and your objectives Coach and retain your top performers Collaborate more powerfully and communicate like a world-class leader Training develops salespeople. Coaching develops sales champions. Your new competitive edge.

This is a completely revised and expanded edition of Hair Transplant 360 for Physicians, Volume 1, edited by Samuel M Lam, Director of the Lam Institute for Hair Restoration Plano, Texas, featuring extensive discussion of bioenhancement technology. The book is divided into two parts: part one focuses on preoperative, operative and postoperative care. Chapter one features brand new and updated information on several therapies, and discussion on medical hair loss conditions. Chapter two includes completely revised guidance on operative technique, with a range of step-by-step techniques including hairline design, donor harvesting and recipient-site creation. The post-operative chapter includes discussion on creating standardised hair-transplant photography, leadership, office management and marketing. The second part of the book contains new case studies in hair transplantation, and a final chapter on physician training, which is demonstrated on a DVD-ROM. The DVD has been expanded and updated to cover hairline design using human models, donor harvesting, and recipient-site practice, making Hair Transplant 360 for Physicians, Volume 1 an ideal resource for hair transplant physicians in training. Key Points Revised and expanded second edition Previous edition published 2011 (9789350251782) 263 full colour images and illustrations DVD-ROM including step-by-step demonstrations for trainee physicians Edited by Samuel M Lam, Director, Lam Institute for Hair Restoration Plano, Texas, USA