Violence at work, ranging from bullying and mobbing, to threats by psychologically unstable co-workers, sexual harassment and homicide, is increasing worldwide and has reached epidemic levels in some countries. This updated and revised edition looks at the full range of aggressive acts, offers new information on their occurrence and identifies occupations and situations at particular risk. It is organised in three sections: understanding violence at work; responding to violence at work; future action.

Presents a profile of a violent perpetrator. Provides training tips for staff working with a potentially violent public. Includes ways of identifying early warning signs in a disgruntled employee, and a choice of model policies for providing post-trauma support counselling.

Organizations are ethically, morally, and legally required to maintain safe workplaces that protects employees, visitors and anyone who frequents their establishments. But why do organizations that employee uniformed security personnel as part of their overall workplace violence prevention program still struggle to create and maintain the safest possible workplaces? To meet these obligations organizations often employ uniformed security officers to deter, observe, and report criminal behavior, and in some contexts, they physically interact with dangerous individuals to protect employees, consumers and visitors from violent behaviors. Unfortunately, many organizations don’t utilize their security personnel to their fullest potential and organizational and community members continue to be victims of workplace violence. This book identifies the flawed principles, policies and personnel decisions that organizations use, and it provides practical solutions to address them. The book covers two major themes: the misapplication of law enforcement community safety principles to private, free-market businesses and the use of risk aversive philosophies to their security officer’s activities. This book covers the principles, policies and personnel necessary for maximizing the effectiveness of uniformed security personnel to successfully mitigate potential workplace violence and create and maintain safe organizations. There is a strong need for this book since workplace violence prevention has taken on a new focus due to increases in workplace violence incidents and new laws requiring organizations to take a more serious approach to workplace violence prevention. The healthcare and campus markets are most affected by these laws and are under public scrutiny because of their vulnerable populations. These two markets combined employ the most non-contract, propriety private security personnel in the country. Both markets rely on uniform security officers to create and maintain safe communities and play an important role in their respective workplace violence prevention plans.

Provides a unique, 7-step benchmark model for dealing with workplace violence, covering every issue from prevention and protection, to coping with the chilling aftermath of these crimes.

Workplace Violence: Issues in Threat Management defines what workplace violence is, delves into the myths and realities surrounding the topic and provides readers with the latest statistics, thinking, and strategies in the prevention of workplace violence. The authors, who themselves have implemented successful workplace violence protection programs, guide novice and experienced practitioners alike in the development of their own programs.

At long last a guidebook for employers that discusses workplace bullying from America's unrivaled leaders and creators of the workplace bullying consulting institute. Managers will learn how and why to stop bullying; prepare executives to lead the campaign and to resist undermining efforts of subordinates; and create a new, positive role for human resources. Outlining the required steps, The Bullying-Free Workplace includes information on how to create a preventive policy that brings consequences, like never before, when violated. The authors discourage half-hearted, short-term fixes that are prevalent today, and present their signature Blueprint methodology to successfully protect employee health and eradicate the psychological violence from organizations.

"We must assume responsibility for own safety and prepare for the unthinkable. Read this book. Apply the principles. Patti R. White, Ph.D. "Overall, this book is a welcome edition to the growing body of workplace violence literature. Flannery's approach is useful because it simplifies a complex issue." Security Management "Raymond Flannery, through his books, articles, and talks, offers common sense, practical ways to begin work on a long-standing problem. His work is heartily recommended to the reader for its clarity, brevity, and relevance." Journal of Health Care Safety, Compliance, and Infection Control "This is an outstanding book, deceptively brief, elegantly written, balanced in its analysis, and clear in its recommendations.... Read it, heed it, and teach it. It could save a life." Psychiatric Services"

Reaching beyond the current emphasis on equipping 'primary responders' - such as police, paramedics - to react to violent incidence in the workplace, this book also addresses the experiences of 'secondary responders' - including managers, human resources staff, unions, humanitarian aid workers - and their training and support needs.

The U.S. Office of Personnel Management presents the full text of a handbook entitled "Dealing with Workplace Violence: A Guide for Agency Planners," published in 1998. The handbook discusses how to establish workplace violence initiatives. The handbook covers the basic steps of program development, case studies, threat assessment, considerations of employee relations and the employee assistance program, workplace security, and organizational recovery after an incident.