A groundbreaking assessment of the core problem of American business today: focus on administrative overhead has caused companies to take their eyes off the customer and has sapped their employees' creative energy. Whitney tells how to identify immediate solutions to this enduring problem and establish an environment of trust. For managers ready to stop battling their companies and start winning over customers, The Trust Factor supplies a landmark blueprint for corporate teamwork, mobilization, and renewal.

This book provides fundamental strategies every lawyer should know before going into e-commerce based international negotiations, including: -How to build trust in negotiations while using internet communications technologies -Negotiating with governments -Cultural background and overviews of legal systems for specific countries -Substantive laws/regulations which impact negotiations -Special comments on use of internet technology in negotiations -Negotiating across cultures in the digital age -Current issues in negotiating business agreements online -Online alternative dispute resolution

The relationship between project managers representing project owners and those on the contractor side is often threatened by communication risk. The main communication risk minimization strategy in the construction phase is trust, which plays a major role in the success of key working relationships across the construction industry. This book investigates this phenomenon, and goes on to show that once developed, trust outshines all other strategies of communication risk minimization and is essential for project success. As part of this investigation, communication risk in construction projects is examined in detail, with a particular focus on the effects of information asymmetry on working relationships. Drawing on many years of empirical research involving project managers working internationally, Trust in Construction Projects also provides strategies to minimize information asymmetries in order to build trust, and ensure the success of construction projects. By increasing understanding of trust in construction projects, this book adds an important new perspective to the fields of construction management and project management. This is essential reading for researchers and students, as well as practitioners in these fields.

"Originally published in 2009 by Summerside Press."

This 2-volume work includes approximately 1,200 entries in A-Z order, critically reviewing the literature on specific topics from abortion to world systems theory. In addition, nine major entries cover each of the major disciplines (political economy; management and business; human geography; politics; sociology; law; psychology; organizational behavior) and the history and development of the social sciences in a broader sense.

This volume identifies the most critical driver for co-operative behavior—“Trust”. Its legal and behavioral implications will be carefully examined. Furthermore, a case study on the Mass Transit Railway Tseung Kwan O extension will help illustrate both theory and practice in perspective.This book provides a comprehensive discussion on trust in co-operative contracting. Directed from both management and legal perspectives with findings supported by empirical researches, it is hoped that professionals, researchers and students will find the book interesting. Published by City University of Hong Kong Press. 香港城市大學出版社出版。

This work aims at tying trust to knowledge management (KM). It highlights the complexity of the invisible phenomenon of trust challenged by the global economy, and explores the multidisciplinary nature of the concepts of trust and KM.

First published in 1999, this eclectic collection of papers examines quality management in health care from a variety of standpoints. Managers, health care professionals and patients all have valid – but often differing – perspectives on the nature of quality, its creation and maintenance. This book explores these perspectives, beginning by asking such fundamental questions as ‘Is health care a business?’, ‘How should health services be designed?’ and ‘What is quality of care?’. Subsequent chapters then address the practicalities of measuring and improving health care quality. The chequered history of clinical audit is exposed in the UK (essentially the Plan-Do-Check-Act cycle familiar to quality improvement specialists), and lessons are drawn for managerial action needed to increase the impact of such activities. These lessons have wider relevance to all involved in promoting the principles of continuous quality improvement (CQI). In addition, exploration of the growing role of performance indicators raises important issues about their meaningfulness and instrumentality in effecting real change. Improving clinical quality is now at the top of the agenda for many health systems. This book reviews the challenges faced and the tools available to meet them. It should prove valuable to a wide range of health care stakeholders interested in broadening their understanding of this rapidly developing field.

In the post-Cold War era, problems of war and peace have become complicated and ambiguous, involving such nonmilitary issues as the north-south dichotomy of power, resource depletion, and globalization of capitalism. To create a twenty-first-century intellectual and theoretical foundation for peace studies, Building New Pathways to Peace considers both the old concepts of tolerance, shalom, and wa, and the relatively new concepts of human security, decent peace, credibility, accountability, plurality, multiculturalism, and transnationalism. It also elucidates impediments to and necessary conditions for actualizing peace.