Competent companies are good at what they do. But it’s when knowledge challenges generally held beliefs and when expertise challenges authority, that companies are put to the test – whether they can learn and change or whether they cannot. The Competent Company provides a series of insights about professional competence, knowledge and expertise as well as organizational learning, knowledge management and mission delivery.

Note to Readers: Publisher does not guarantee quality or access to any included digital components if book is purchased through a third-party seller. This essential companion to the DSM uniquely integrates intersectionality and resilience that helps mental health practitioners assess clients from a strength-based perspective. The third edition expands the section on neurocognitive disorders to include traumatic brain injury, includes more information on assessment and treatment of common childhood disorders, and brings a new focus on the impact of today’s culture wars and their impact on mental health professionals, policy, and clients Also new to the third edition is an emphasis on meta-analysis literature and a module on wellbeing discussing neuroscience and wellness concepts in relation to a strengths-based approach to diagnosis. By demonstrating how to practically integrate diversity and intersectionality into the diagnostic process rather than limiting assessment to a purely problem-focused diagnostic label, this successful textbook strengthens the DSM for social workers and other mental health practitioners by promoting the inclusion of intersectionality, resiliency, culture, spirituality, and community into practice. It includes multiple case studies featuring complex, real life scenarios that offer a greater depth of learning by demonstrating how a strength-based assessment of the whole person can lead to more effective and successful treatment. Discussion questions promote critical thinking, key points in each chapter highlight and reinforce important concepts, and abundant web resources encourage additional study. The book also includes a robust instructor package. Purchase of the print edition includes access to Ebook format. New to the Third Edition: Adds traumatic brain injury to neurocognitive disorders section Expands information on treatment of common childhood disorders Emphasizes meta-analysis literature Discusses neuroscience and wellness concepts in relation to a strengths-based approach to diagnosis Focuses on wellness and health care delivery in the context of today’s culture wars Key Features: Delivers a unique formulation integrating intersectionality and resilience to provide strengths-based assessment and treatment Demonstrates the rationale for strengths-based DSM practice Includes real-life case scenarios for complex problem-solving Uses a standard format for each disorder for quick access to information Reviews key literature on disorders and evidence-based best practices Provides classroom questions and activities to foster critical thinking Identifies professional and scholarly activities to promote increased effectiveness in diagnosis

This book discusses the 12 domains of culturally competent care and examines how they apply to all ethnic groups. Highlights specific instructions, guidelines, tips, warnings, intervention strategies and approaches.

Based on proven research, this book is a unique book for those working in academic settings, health care institutions, employee education, and nursing and health care organizations and associations. Updated with new evidence-based strategies, interactive book features, and expanded ready-toapply strategies and exemplars, this new edition offers a systematic, comprehensive approach for planning, implementing, and evaluating cultural competence education strategies and programs. New and expanded chapters address curriculum, train-the-trainer programs, and continuing education; traditional classroom, hybrid, and online courses;clinical settings, immersion experiences, service learning, simulation, and nursing skills labs; professional networking; and multicultural workplace harmony and cultural safety. Included are educational activities for academic, health care agency, and professional association settings. Real-life scenarios, integrated reflection boxes, easy-to-apply action steps, educator- in-action vignettes, research exhibit boxes, toolkit resource boxes, an accompanying digital toolkit, references, and discussion questions help readers to fully integrate the book's content. An appendix lists over 50 studies from around the world utilizing the Cultural Competence and Confidence (CCC) model and its corresponding questionnaires (contained in the toolkit). The text provides valuable information and resources to assist academic programs and health care institutions meet accreditation requirements and for institutions trying to obtain Magnet status. NEW TO THE THIRD EDITION: Updated and revised model to guide cultural competence education Reorganized to address cultural competence in a variety of environments Expanded ready-to-apply strategies and exemplars A wealth of updated and revised information and research New and expanded chapters on curriculum and varied learning modalities New information on clinical settings, immersion experiences, service learning, simulation, nursing skills labs, and hybrid and online education Real-life scenarios, reflection boxes, easy-to-apply action steps, toolkit resource boxes, and discussion questions ALSO AVAILABLE: Doctoral students, instructors, institutions, and others who want to take it a step further can purchase the Cultural Competence Education Resource Toolkit permission license. Purchase of a toolkit license allows the user to utilize any of the 23 toolkit items in a research study and/or an educational programfor the specified time period. The toolkit includes psychometrically validated questionnaires and other tools essential for the measurement and evaluationof cultural competence and the effectiveness of educational strategies. For more information, go to www.springerpub.com/cctoolkit.

Where collaboration is needed and silo working creates barriers to achieving this, the cost to organisations can be very high: a lack of shared learning and innovation; unproductive conflict and stress; and significant financial costs due to programme failures. Collaborating for Results focuses on the human reasons for unproductive silo working in organisations, combining psychology with broader organisation development theory and practice. The central theme is that a visible agenda for building and maintaining working relationships across organisations is required by those seeking competitive advantage. It describes the contours of working relationships at three levels - individual, team and organisation - and proposes practical actions en route to collaboration and high performance. In doing so it acknowledges the complexity of people and relationships, the interrelationship of the three levels and explains the value of developing Open Teams at the heart of an integrated approach to business and organisational development. Organisation silos can feel like different countries, or even parallel worlds. Even in a single organisation, people in separate divisions or teams can talk a different language and have different work cultures that they each find difficult to understand and relate to. David Willcock’s Collaborating for Results reframes organisation culture to bridge the divide, develop working relationships that save time and money and improve organisation performance.

The papers in volume 6 of Research in Competence-Based Management identify, elaborate theoretically, and investigate empirically a number of new kinds of dynamics in industries and product markets.