A useful resource for people of all ages who want to know more about rock history, Rock 'n' Roll and the Cleveland Connection links national and international events in music and the world, though the primary focus is on Cleveland. Rock 'n' Roll and the Cleveland Connection is the first in-depth look at the people, venues and artists that made Cleveland the "Rock 'n' Roll Capital of the World." Author Deanna Adams conducted personal interviews with more than 150 musicians, managers, DJ's, promoters, record executives, journalists, and club owners--all pioneers of this new musical movement--to compile these chapters of musical history.

#4 in the Milan Jacovich mystery series . . . Private investigator Milan Jacovich (it’s pronounced MY-lan YOCK-ovich) is Slovenian-American, but he’s familiar with the varied ethnic groups that make up the city of Cleveland. An elderly Serbian man has gone missing, and when his granddaughter suspects foul play, Milan agrees to take up the search. In the meantime, Milan’s good friend, Plain Dealer reporter Ed Stahl, has written a column critical of the gangster element on Cleveland’s Murray Hill, and is now being threatened and harassed, which brings Milan into direct conflict with a millionaire garbage hauler and an out-of-town muscle punk named Nello Trinetti. The Serbs and the Slovenians traditionally don’t get along too well, but Milan makes inroads into Cleveland’s Serbian community after a shocking murder, eventually coming face-to-face with its unofficial mayor, Lazo Samarzic, an angry and militant man who runs a produce stand in the historic old West Side Market. Hatreds that have simmered for fifty years eventually explode as Milan Jacovich takes on one of his most challenging cases.

A DEADLY DEBT Ten years ago, Clint's friend George Karl saved his life with a winning shot to the heart of an outlaw. Now George is Cleveland's police commissioner and he needs a favor in return. With a slippery killer on the loose, his badge on the line, and a disloyal staff to boot, Clint's the only man he can trust to get the job done. And George is hoping to sweeten the deal with the city's finest cooking—and the sultry company of an enticing stage actress... Soon enough, the actress is giving the performance of her life—with the Gunsmith as her captive audience. But if this debt turns deadly, her act may be one night only...

Put relationship-centered communication at the forefront of care Today, physicians face a hypercompetitive marketplace in which they must meet unique and complex patient needs as efficiently as possible. But in a culture prioritizing clinical outcomes above all, there can be a tendency to lose sight of one of the most critical aspects of providing effective care: the communication skills that build and foster physician-patient relationships. Studies have shown that good communication between doctors and patients and among all caregivers who interface with patients directly results in better clinical outcomes, reduced costs, greater patient satisfaction, and lower rates of physician burnout. In Communication the Cleveland Clinic Way, Dr. Adrienne Boissy and her team tell the story of how Cleveland Clinic created and applied the R.E.D.E. to Communicate: Foundations of Healthcare program, making the world-renowned hospital system a leader in relationship-centered care. They provide a step-by-step guide for healthcare leaders and decision-makers to design, develop, and implement communication skills training in their own institutions. Learn how to: • Craft an effective, colleague-supported communication skills program to include veteran physicians, residents, and medical students • Leverage creative program design and data transparency to engage and facilitate staff physicians and advanced care providers • Identify common misperceptions and myths in healthcare communication and respond to them successfully • Cultivate a true sense of empathy—with patients and fellow caregivers alike—while maintaining professionalism In a field where difficult conversations and stressful relationships are commonplace, clinicians need a structured approach to enable them to deliver the best care possible. Communication the Cleveland Clinic Way is the blueprint for establishing a relationship-centered program that will improve patient experience, reinvigorate doctors’ passion for their work, and elevate any organization.

In this #1 bestselling page-turner from "the queen of beach reads" (New York Magazine), a Nantucket novelist has one final summer to protect her secrets while her loved ones on earth learn to live without their golden girl. On a perfect June day, Vivian Howe, author of thirteen beach novels and mother of three nearly grown children, is killed in a hit-and-run car accident while jogging near her home on Nantucket. She ascends to the Beyond where she's assigned to a Person named Martha, who allows Vivi to watch what happens below for one last summer. Vivi also is granted three “nudges” to change the outcome of events on earth, and with her daughter Willa on her third miscarriage, Carson partying until all hours, and Leo currently “off again” with his high-maintenance girlfriend, she’ll have to think carefully where to use them. From the Beyond, Vivi watches “The Chief” Ed Kapenash investigate her death, but her greatest worry is her final book, which contains a secret from her own youth that could be disastrous for her reputation. But when hidden truths come to light, Vivi’s family will have to sort out their past and present mistakes—with or without a nudge of help from above—while Vivi finally lets them grow without her. With all of Elin’s trademark beach scenes, mouth-watering meals, and picture-perfect homes, plus a heartfelt message—the people we lose never really leave us—Golden Girl is a beach book unlike any other.

The return of the P.I. who revealed Cleveland, Ohio, as one of the country's most interesting cities. Private eye Milan Jacovich was born in the U.S., but he considers himself a Slovene. He finds himself mixed up in ethnic tensions when he is convinced to search for a Serbian man by his beautiful granddaughter. An ominous secret and a mobster hit-man complicate the suspenseful story.

This is the future. Join the revolution. Transform your organization the Cleveland Clinic way. "One of the best healthcare systems in the world." President Barack Obama American healthcare is in crisis. It doesn't have to be. There's a revolution going on right now. On the frontiers of medicine, some doctors have developed an approach for treating people that is more effective, more humane, and more affordable. It's an approach to healthcare that has captured the attention of the media and business elite--and the President of the United States. It's all happening at Cleveland Clinic, one of the most innovative, forward-looking medical institutions in the nation. In this groundbreaking book, the man who leads this global organization, Toby Cosgrove, MD, reveals how the Clinic works so well and argues persuasively for why it should be the model for the nation. He details how Cleveland Clinic focuses on the eight key trends that are shaping the future of medicine. Readers will learn: Why group practices provide not only better--but cheaper--care Why collaborative medicine is more effective How big data can be harnessed to improve the quality of care and lower costs How cooperative practices can be the wellspring of innovation Why empathy is crucial to better patient outcomes Why wellness of both mind and body depends on healthcare, not sickcare How care is best provided in different settings for greater comfort and value How tailor-made care treats a person instead of a disease This enhanced eBook includes 8 videos that include interviews with the doctors and executives who helped shape the Cleveland Clinic’s successful strategy. It also includes visuals of patients/doctor interactions and the hospital’s facilities. At its core is Cleveland Clinic's emphasis on patient care and patient experience. A refreshingly positive and practical vision of healthcare, The Cleveland Clinic Way is essential reading for healthcare and business executives, medical professionals, industry analysts, and policymakers. It gives leaders lessons they can apply to their own organizations to achieve results and empowers average Americans to make more informed healthcare decisions. PRAISE FOR THE CLEVELAND CLINIC WAY "A brilliant doctor and leader lays out practical and thought-provoking prescriptions for America's healthcare future. A must-read." -- Jack Welch, former Chairman and CEO of General Electric Company "The Cleveland Clinic Way is what the healthcare system in this country needs: honesty about the challenges, optimism about our ability to address them, and a focus on solutions. A must-read for healthcare leaders, it's written in clear, inclusive language that makes it just as valuable for the rest of us." -- John Chambers, Chairman and CEO of Cisco "A pioneer in American healthcare, Toby Cosgrove shows just how the diligence and innovative thinking behind Cleveland Clinic has helped solve fundamental problems most other places barely touch. There are lessons here for everyone--patient, physician, and policymaker alike." -- Atul Gawande, MD, professor at Harvard Medical School and bestselling author of The Checklist Manifesto "Toby Cosgrove frames the eight important trends that will transform the U.S. healthcare system. The Cleveland Clinic Way is a good road map for those who want to make the U.S. healthcare system better." -- Jeffrey Immelt, Chairman and CEO of General Electric Company

#10 in a series of 13 Cleveland-based mysteries by Les Roberts. First time in trade paperback. Entire series now back in print, in a uniform edition with new covers. In this book, private detective Milan Jacovich takes the case of a college student falsely accused of rape by campus feminists, angering police and university officials. His investigation raises questions that stir up the real culprit and cast a harsh light on campus political correctness.

Traction. Startups Need It. Learn How To Get It. Vision, groundbreaking ideas, total commitment, and boundless enthusiasm characterize most startups, but they require capital to go from promising product to scalable business. More than 80 percent of all early-stage startups fail. Most of them can build a product, but the vast majority stumble when it comes time to take those products to market due to poor “market engineering” skills. Traversing the Traction Gap exposes the reasons behind that scary failure rate and provides a prescriptive how-to guide, focused specifically on market engineering techniques, so startups can succeed. The go-to-market hurdle is insurmountable to many startups. Just when they most need to establish a foothold in the market, they run short on time and money. This is the Traction Gap, that period of time introducing a new product into the marketplace and being able to scale it during a rapidly closing window of opportunity. Traversing the Traction Gap is a practical guidebook for navigating the tumultuous early life of a startup. Based on real-life examples, the advice from Cleveland and the members of the Wildcat Venture Partners team provides a roadmap and metrics for succeeding where others have failed.