One of the greatest compliments I have ever received came very unexpectedly. I had been in the car business for about 20 years and had personally trained over 300 salespeople. The same training you are about to receive. I was just hired as the general manager of a dealership and was holding my first meeting with the salespeople. I was making the point that following a process is extremely important and I listed the steps in the sales training that are in this book. One of the salespeople raised their hand, took out a folded up piece of paper, and read the steps of the sales process I had just listed. I asked him where he got that from and he said that salespeople had been passing it around for years because they never received better training from their employers. That is the reason for this book. To give the person who wants to be a professional car salesperson a map on how to achieve success. This book is very extensive and was written for the new hire as well as the seasoned pro. I truly hope this becomes a tool that you use often and you have the discipline to follow the process. In other words, I hope this becomes The Car Salesman's Bible. Best regards, Ron

Preston Clearwater has been a criminal since stealing two chain saws and 1600 pairs of aviator sunglasses from the Army during the Second World War. Back on the road in post-war North Carolina, a member of a car-theft ring, he picks up hitch-hiking Henry Dampier, an innocent nineteen-year-old Bible salesman. Clearwater immediately recognizes Henry as just the associate he needs -- one who will believe is working as an F.B.I. spy; one who will drive the cars Clearwater steals as Clearwater follows along in another car at a safe distance. Henry joyfully sees a chance to lead a dual life as Bible salesman and a G-man. During his hilarious and scary adventures we learn of Henry's fundamentalist youth, an upbringing that doesn't prepare him for his new life. As he falls in love and questions his religious training, Henry begins to see he's being used -- that the fun and games are over, that he is on his own in a way he never imagined.

Car Sharks and Closers is a complete automobile sales training manual with only one goal - To train salespeople, Sales Managers, and Finance Managers to close sales at maximum gross profit, with the highest customer satisfaction ratings! That's it - Closing sales! Period! It's a shame to see a dealer invest a fortune on a magnificent facility, allocate enormous advertising budgets, and then struggle with outdated, unprofessional, and crude sales techniques! This book will rejuvenate and professionalize your sales team. It begins with helping new people through their training, and puts them on a fast track to success! It virtually eliminates the high turnover by preparing them for the frustrations, and helps to overcome the “mind games,” and misdirection from their peers, and the “wait and see if they make it” attitude from their trainers. This manual contains “exact” closing scripts, along with the body language so critical to their success! It also explores the psychology of why these closes work so well. The secrets of making “multiple passes” to achieve the maximum profit, while maintaining guaranteed customer satisfaction are revealed in detail. The author is a Master Closer with 30 years of perfecting these techniques with some of the largest dealerships and auto groups in the country. He has personally closed over 17,000 sales of cars, trucks and motorhomes. Having held every dealership position, from salesman to Sales Manager, Finance Manager, Closer, and owner of a multi-line dealership. He has perfected the art of closing car deals! Consider Car Sharks and Closers as a complete course for achieving your “Master's Degree” in closing car deals! Every dealership sales team must be using the same song sheet for maximum success. Even sharks hunt better when “schooled!” This book will absolutely raise your closing ratio and bottom line profit!

In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.

The Ultimate Guide to Spotting Your Favorite Autos &break;&break;American Car Spotter's Bible 1940 - 1980 is the one tool you need to positively identify older vehicles by their appearances or special features. &break;&break;This comprehensive collection of more than 8,000 color illustrations straight from manufacturers' original sales catalogs and advertisements, compiles by auto historian Tad Burness, is perfect for identifying cars from 1940 - 1980, searching for missing parts while completing restoration projects and for sheer reading enjoyment. &break;&break;Many views of each model &break;&break;Official color charts assist with color matching &break;&break;Technical specifications including horsepower, distinguishing features and factory price &break;&break;American Car Spotter's Bible 1940 - 1980 gives you the information you need to make a positive identification every time - quickly and easily, so grab the wheel and take it for a spin.

The standard reference for automotive restoration in a single volume! Do you want to learn the best approach to paint and body work, engine re-machining, or complex suspension and electrical system projects? With a unique approach that combines theory and practice, Matt Joseph covers all the bases in this exhaustive restoration guide. Inside you will find: More than 1,000 full-color photos depicting every step of the restoration process Tips on avoiding the mistakes that can ruin a rebuild project Complete descriptions of all automotive components: engine; body and chassis; and electrical, exhaust, brake, and suspension systems You won't find a more complete collection of expert advice, great color photography, and informed writing anywhere else. Originally published in 2005, Collector Car Restoration Bible remains the most comprehensive, authoritative text available to novice and expert auto restorers. Matt L. Joseph, a nationally recognized automotive authority, has taught as an Assistant Professor at the University of Wisconsin and served a two-year term as president of the Society of Automotive Historians. Matt's passion for automobiles and automotive history dates from the 1950s when he and his father began restoring cars. He has published over 1,600 articles on a wide variety of automotive topics and worked as an associate editor for Skinned Knuckles (1983-2005) and Cars & Parts (1987-1996). In addition to his broadcasting, consulting, writing, and speaking activities, Matt has sold rights to his automotive inventions. He owns and operates MATTCO, a small automotive research and consulting firm. Matt's most recent books are Automotive Body Work and Rust Repair and Sheet Metal Forming and Fabrication. He is currently working on a metal cleaning book.

Since its initial publication in 1994, Morrow's hardcover edition of Jeffrey Gitomer's THE SALES BIBLE has sold over 117,000 copies, and another 100,000 in paperback (published by Wiley). But in the 13 years since then, Gitomer has made himself into a sales powerhouse with huge success around an inventively packaged series of books, with his classic THE LITTLE RED BOOK OF SELLING at its heart. Now at last, Gitomer has taken the title that began it all, and has completely revised it. The Sales Bible is totally reworked to fit into his line of bestselling sales titles. It's sure to be THE must-have title for sales professionals worldwide who've already come to know and trust Jeffrey's inventive, irreverent sales wisdom through his "Little [Color] Book of..." series.

Being a Christian sales person is going to be tricky. That's what I thought as I entered my first professional sales position. In retrospect, my life as a Christian sales person was confusing, gut-wrenchingly difficult, frustrating, and wonderfully rewarding. I dealt with questions that you may also face: - How do I balance the need to get results with the Christian ethic of leaving the outcomes to Christ? - Where do I go for support and encouragement in a church where I'm seen as a second class citizen? - How and when do I voice my beliefs on the job, when my employer is not paying me to do that? - How do I maintain my perspective when some of the professional Christians around me are so much more manipulative and deceitful than any secular acquaintance? - How do I maintain my Christian ethics inside a company that supports just the opposite? - How do I grow a consulting practice with no resources and no network? Here's my story.