Being a manager for Microsoft is different than being a manager for McDonalds. Being a manager for HP is different than being a manager for Hertz. The U.S. Department of Labor states there are 6.7 million customer service managers in our retailers, grocers, restaurants, hospitality and travel related industries. These managers need practical, real advice on how to improve their daily lives and move their career forward. Smile or You're Fired...contains seven vital lessons for these managers. Lessons which have been proven succesful by practical application, not theory.

From Bangkok to Bogotá, a hilarious behind-the-brochures tour of picture-perfect locales, dangerous destinations, and overrated hellholes from a guy who knows the truth about travel Travel writer, editor, and photographer Chuck Thompson has spent more than a decade traipsing through thirty-five (and counting) countries across the globe, and he's had enough. Enough of the half-truths demanded by magazine editors, enough of the endlessly recycled clichés regarded as good travel writing, and enough of the ugly secrets fiercely guarded by the travel industry. But mostly, he's had enough of returning home from assignments and leaving the most interesting stories and the most provocative insights on the editing-room floor. From getting swindled in Thailand to running afoul of customs inspectors in Belarus, from defusing hostile Swedish rockers backstage in Germany to a closed-door meeting with travel execs telling him why he's about to be fired once again, Thompson's no-holds-barred style is refreshing, invigorating, and all those other adjectives travel writers use to describe spa vacations where the main attraction is a daily colonic. Smile When You're Lying takes readers on an irresistible series of adventures in Europe, Asia, the Caribbean, Latin America, and beyond; details the effects of globalization on the casual traveler and ponders the future of travel as we know it; and offers up a treasure trove of travel-industry secrets collected throughout a decidedly speckled career.

It's common that sales managers offer a variety of educational tools to promote sales expertise. However, the daily demands on a sales manager can cloud one's ability to recognize a sales team member's behavior patterns that can ambush sales success. That's where Jack, You're Fired! comes in. Jack Perry, a proven sales professional over four decades, speaks from years of experience and authority as he shares with you the secrets of avoiding the dreaded unplanned vacation, also known as, "You're fired." Jack, You're Fired! is a fast-moving read, covering the top 66 common sales mistakes and their recognizable symptoms. You'll learn about specific action steps to take today to rectify each problematic situation easily. As a bonus, sales managers and CEOs are putting an end to expensive, failed hires by utilizing Jack, You're Fired! as a reference and an immediate remedy for the most common problems found in sales professionals and sales teams. Book jacket.

Professional success, more often than not, means becoming a manager. Yet nobody prepared you for having to deal with messy tidbits like emotions, conflicts, and personalities—all while achieving ever-greater goals and meeting ever-looming deadlines. Not exactly what you had in mind, is it? Don't panic. Devora Zack has the tools to help you succeed and even thrive as a manager. Drawing on the Myers-Briggs Type Indicator, Zack introduces two primary management styles—thinkers and feelers—and guides you in developing a management style that fits who you really are. She takes you through a host of potentially difficult situations, showing how this new way of understanding yourself and others makes managing less of a stumble in the dark and more of a walk in the park. Her enlightening examples, helpful exercises, and lifesaving tips make this book the new go-to guide for all those managers looking to love their jobs again.

Hello reader! In this book is a world. A world created by two awkward guys who share their lives on the internet! We are Dan and Phil and we invite you on a journey inside our minds! From the stories of our actual births, to exploring Phil’s teenage diary and all the reasons why Dan’s a fail. Learn how to draw the perfect cat whiskers, get advice on how to make YouTube videos and discover which of our dining chairs represents you emotionally. With everything from what we text each other, to the time we met One Direction and what really happened in Vegas... This is The Amazing Book Is Not On Fire!

Readers will learn about the federal laws that protect expecting parents and caregivers, including the Family and Medical Leave Act, the Americans with Disabilities Act, Title VII of the Civil Rights Act, and the Pregnancy Discrimination Act. Federal and some state laws protect pregnant women from discrimination, but they are filled with loopholes and exemptions that are all too often abused. Your employer will have lawyers who know how to work the system. Now you will too. Respected trial lawyer and former federal prosecutor, Tom Spiggle, shares valuable advice from his years of experience in employment law, in You're Pregnant? You're Fired!

From New York Times Bestselling Author Maria V. Snyder The apprenticeship is over—now the real test has begun. When word that Yelena is a Soulfinder—able to capture and release souls—spreads like wildfire, she faces mistrust and fear in Sitia. What’s more, she keeps discovering new, unusual sides of her abilities. As the Council debates Yelena’s fate, she receives a disturbing message: a plot is rising against her homeland, led by a murderous sorcerer she has defeated before… The road to Ixia is fraught with peril, and sets Yelena on a path that will test the limits of her skills. But the hope of reuniting with her beloved spurs her onward. Along the way, she’ll encounter allies, enemies, lovers and would-be assassins, each of questionable loyalty, and be forced to confront an impossible choice as whispers of war emerge. Yelena will have but one chance to prove herself—and save the lands she holds dear. Previously published. The Chronicles of Ixia Series by Maria V Snyder Book One: Poison Study Book Two: Magic Study Book Three: Fire Study Book Four: Storm Glass Book Five: Sea Glass Book Six: Spy Glass Book Seven: Shadow Study Book Eight: Night Study Book Nine: Dawn Study

Have you ever had a crush on your babysitter? Taryn Ross sure did. Sixteen-year-old Charlotte was sophisticated, thoughtful, gorgeous, and fun. Taryn counted the minutes until they’d hang out. But Charlotte and her family moved away. Now a transfer student at Hillspoint University, Taryn is ready to officially come out when she runs into a familiar face at a party. Charlie, now a grad student, insists on walking a drunk Taryn home. To the detriment of Taryn’s heart (and libido), Charlie has only grown kinder (and hotter) with time. Charlie Adler has a five-year plan: finish her MFA without any hiccups, figure out a timeline for her engagement, and become an acclaimed fiction writer. Easy, right? That is until Taryn shows up at Hillspoint and shakes up her world like a snow globe. This Taryn is different: soulful, brooding, and all grown up. Charlie’s never been attracted to a woman before, and isn’t dating your one-time charge against the rules? If only their toe-curling, mind-dulling, body-aching chemistry would calm the hell down.

The Operatives of the Carnacki Institute are prepared for anything . . . except this. When the Ghost Finders answer a distress call from the private research centre of one of the biggest drug companies in the world, the last thing they expect to encounter is a threat to the building's very existence. A team of police were called in - but never came out. A national security team followed, but no one's heard anything from them either. The Ghost Finders are the drug company's last chance, but they have the wrong equipment, and no idea what they're facing - except an extremely tight deadline. Their only chance is to rely on their secret weapon: JC's very lovely - and very dead - girlfriend. Ghost of a Smile is the sequel to Ghost of a Chance and the second title in New York Times bestselling author Simon R. Green's Ghost Finders series.

National Bestseller CNBC and Strategy + Business Best Business Book of the Year It’s the biggest revolution you’ve never heard of, and it’s hiding in plain sight. Over the past decade, Silicon Valley executives like Eric Schmidt and Elon Musk, Special Operators like the Navy SEALs and the Green Berets, and maverick scientists like Sasha Shulgin and Amy Cuddy have turned everything we thought we knew about high performance upside down. Instead of grit, better habits, or 10,000 hours, these trailblazers have found a surprising short cut. They're harnessing rare and controversial states of consciousness to solve critical challenges and outperform the competition. New York Times bestselling author Steven Kotler and high performance expert Jamie Wheal spent four years investigating the leading edges of this revolution—from the home of SEAL Team Six to the Googleplex, the Burning Man festival, Richard Branson’s Necker Island, Red Bull’s training center, Nike’s innovation team, and the United Nations’ Headquarters. And what they learned was stunning: In their own ways, with differing languages, techniques, and applications, every one of these groups has been quietly seeking the same thing: the boost in information and inspiration that altered states provide. Today, this revolution is spreading to the mainstream, fueling a trillion dollar underground economy and forcing us to rethink how we can all lead richer, more productive, more satisfying lives. Driven by four accelerating forces—psychology, neurobiology, technology and pharmacology—we are gaining access to and insights about some of the most contested and misunderstood terrain in history. Stealing Fire is a provocative examination of what’s actually possible; a guidebook for anyone who wants to radically upgrade their life.