The 75 Greatest Management Decisions Ever Made is a pithy compendium that celebrates pinnacles of decision-making that have shaped management through the ages - and left their indelible impressions on business and society.

Appropriate for all courses in Decision Support Systems (DSS), computerized decision making tools, and management support systems. Todays networked computer systems enable executives to use information in radically new ways, to make dramatically more effective decisions -- and make those decisions more rapidly. Decision Support Systems and Intelligent Systems, Seventh Edition is a comprehensive, up-to-date guide to todays revolutionary management support system technologies, and how they can be used for better decision making. In this thoroughly revised edition, the authors go far beyond traditional "decision support systems," focusing far more coverage on Web-enabled tools, performance analysis, knowledge management, and other recent innovations. The authors introduce each significant new technology, show how it works, and offer practical guidance on integrating it into real-world organizations. Examples, products, services, and exercises are presented throughout, and the text has been revised for improved clarity and readability. New and enhanced coverage includes: state-of-the-art data mining, OLAP, expert system, and neural network software; revamped coverage of knowledge management; and a far greater emphasis on the use of Web technologies throughout. Also covered in detail: data warehousing, including access, analysis, visualization, modeling, and support. This edition also contains DSS In Action boxes presenting real business scenarios for the use of advanced management support technology. Decision Support Systems and Intelligent Systems, Seventh Edition is supported by a Web site containing additional readings, relevant links, and other supplements.

Using an edgy metaphor to describe what is not working in business, this guide offers a new model of behavior for employees and leadership at all levels, that is sure to increase the creativity, productivity, satisfaction, and fulfillment of those in the workplace.

Great companies consistently meet and exceed customer desires. Superior Customer Value in the New Economy: Concepts and Cases, Second Edition offers a blueprint for responding effectively to customer demands and for creating the benchmarks common to world-class service companies. The Second Edition elaborates on the latest perspectives of the busin

Management and Organizational Behavior: An Integrated Perpective blends the traditional management and organizational behavior topics by presenting the technical aspects of management and managerial practice, as well as its social-psychological and behavior consequences. The authors present an integrative model that positions Management philosophy as a force which shapes the practice of management and organization design, both of which impact and explain organizational behavior. The text emphasizes that to be a strategic manager, there must be an understanding of the organization, management process, individuals as members, and the deep interrelationship between all these areas.

Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service -- until now. Branded Customer Service is a practical guide to moving service delivery to a new level so that brand reinforcement occurs every time customers interact with organizational representatives. Janelle Barlow and Paul Stewart show how to infuse an entire organization with brand values and create a recognizable style of service that reflects brand promises and brand images.