This book examines the Facilities Management (FM) of hospitals and healthcare facilities, which are among the most complex, costly and challenging kind of buildings to manage. It presents and evaluates the FM service quality standards in Singapore’s hospitals from the patient’s perspective, and provides recommendations on how to successfully improve FM service quality and achieve higher patient satisfaction. The book also features valuable supplementary materials, including a checklist of 32 key factors for successful facilities management and another checklist of 24 service attributes for hospitals to achieve desirable service quality in connection with facilities management. The book adopts a unique approach of combining service quality and quality theory to provide a more holistic view of how FM service quality can be achieved in hospitals. It also integrates three instruments, namely the SERVQUAL model, the Kano model and the QFD model to yield empirical results from surveys for implementation in hospitals. Although the book was written from the perspective of FM service quality for hospitals, the findings and recommendations are also relevant for other non-healthcare sectors where appropriate lessons may also be drawn for FM and service quality in general. It will particularly benefit Quality Managers, Facilities Managers and Hospital Administrators.

This book presents the concept of healthcare facilities management performance measurement (HCFMPM) using Ghana as a case study. It set forth in-depth theoretical and empirical underpinnings of performance measurement concepts for hospital facilities services, with the view to demonstrate critical performance dimensions to improve FM contributions and added value to healthcare delivery. The research approach adopted is mixed method encompassing qualitative interviews in case study setting and a questionnaire survey of sampled hospitals in Ghana. The book presents a number of useful tables, graphs as well as a pedagogic illustration of statistical analysis which are useful in understanding the concepts under reference. It develops a structural equation model for performance measurement of FM services. The book is of relevance to healthcare managers, facilities management practitioners and academics towards measuring and improving FM performance in hospitals. Although the data used in the analysis is based on the case study country Ghana, the result is by extension useful to several developing countries faced with the challenge to improve FM services delivery in public hospitals as well as other facilities management sectors.

This insightful book presents a comprehensive understanding of the new technologies impacting the digital era of built asset and facility management. Informative and accessible, it illustrates how the concepts, principles, strategies and applications of digital built asset management can be improved and implemented in real-life practice.

Healthcare quality (HQ) became eminent during the COVID-19 crisis. Despite the efforts made by the Ministry of Health in Oman, the country faced several challenges, such as a lack of available funds and patients perceived in a negative manner which hindered their treatment experience. The study examines factors affecting HQ using the SERVQUAL model; patient satisfaction in Omani public hospitals, including healthcare quality, resources availability (RA), and healthcare facility preparedness (HFP); and the moderation effect of the perceived risk of COVID-19 pandemic. This research uses a mixed method with a sample size of 387 patients (quantitatively) selected using probability random sampling of 8 patients (qualitatively) who visited public hospitals The findings from the quantitative analysis reveals that the tangibility and RA had insignificant effect on the HQ. The moderation effect of perceived risk of COVID-19 between HQ, RA, HFP and patient satisfaction was insignificant. The results of the qualitative analysis indicated other factors that affected patient satisfaction, including communication, helpfulness, compassion, physician professionalism, patient-doctor contact, waiting time, atmosphere, and cleanliness. The study proposed a strategy for technical categories that include professional skills, service outcomes and concrete quality aspects, and functional categories. The study has also recommended implications for further investigation.

This new edition of an informative and accessible book guides building surveyors and facilities managers through the key aspects of property maintenance and continues to be of value to both students and practitioners. With the increasing cost of new-build, effective maintenance of existing building stock is becoming ever more important and building maintenance work now represents nearly half of total construction output in the UK. Building Maintenance Management provides a comprehensive profile of the many aspects of property maintenance. This second edition has been updated throughout, with sections on outsourcing; maintenance planning; benchmarking and KPIs; and current trends in procurement routes (including partnering and the growth of PFI) integrated into the text. There is also a new chapter on the changing context within which maintenance is carried out, largely concerned with its relationship to facilities management. More coverage is given of maintenance organisations and there are major updates to relevant aspects of health and safety and to contract forms.

Facilities management continues to expand and develop in terms of the volume and diversity of commercial activity, with a significant influence upon organisational success and goal achievement. The two previous editions of Facilities Management have become established as key sources for all facilities management courses and forward thinking facilities managers, providing a strong blend of research-informed opportunities and practical, balanced advice for strategically orientated practitioners. This third edition builds on those foundations, focussing on the driving idea that excellent facilities management demands a responsive and dynamic approach to the positive impacts facilities can have on users operating within a world in flux. Within this overarching theme the book considers numerous contemporary issues facing facilities managers, within a framework that covers organisation, technology and process.

Scaffold bone replacements are a safe and effective way to cure bone abnormalities, and porous scaffolds can be manufactured using additive manufacturing technology. When scaffolds are implanted in a damaged location, they quickly connect to the host tissue and integrate, stimulating bone production and development. The qualities of porous titanium must be matched to the properties of human bones (i.e., age, sex, and hormones). Using subtractive manufacturing, it is extremely difficult to create the complicated porous structure necessary for the desired characteristic. The Handbook of Research on Advanced Functional Materials for Orthopedic Applications highlights current research pertinent to the orthopedic applications of additive-produced scaffolds in order to consider the latest breakthroughs in the synthesis and multifunctional applications of scaffolds. Covering key topics such as tissue, additive manufacturing, and biomaterial, this major reference work is ideal for industry professionals, engineers, researchers, academicians, practitioners, scholars, instructors, and students.

Different global healthcare challenges bring threats to the healthcare system. Like other developed countries, Hong Kong is also focusing on how to manage the ageing population, how to meet the rising public expectations, and how to finance the ever increasing medical costs. Strengthening community care services may provide a way out for settling these concerns. Written by a team of renowned scholars and leading practitioners, this book aims at evaluating how different parties can assist in building up local community capacity to achieve sustainable health and wellness. The book is divided into three sections. The first section discusses the different roles and practices of specialised community care that contribute to the relative success of the healthcare system in Hong Kong. The second section makes use of various research practices to extrapolate future healthcare needs and practices in Hong Kong. And the last one addresses the values of health care which underlie the healthcare culture, structure and practice in Hong Kong over time. Apart from pointing out the limitation of the current system, this book will also discusses the future directions of the healthcare system in order to cope with the challenges in a changing society. Published by City University of Hong Kong Press 香港城市大學出版社出版