Charming story in rhyme of a surprise family outing for a little girl who takes a trip with her mother and father on the Washington D. C. Metro train and discovers the surprising wonders of a trip to the National Zoo. Beautifully illustrated throughout in full color crayon drawings by Washington, D. C. native Emmanuel B. Cooper. Cleaton D. Battle is a native of Chesterfield County, Virginia, where he grew into his passion for helping other people. He presents his work as an opportunity for all people to view the experience of a special girl who navigates the Washington, DC metro area using the mass transportation system.

A quirky ode to spirit, identity, and the joy of having (or being) a library card.

Meet Will Howard, an intense kid who knows what he wants: a day at the beach with his mom, dad, and sister, Lizzie. For Will, waiting to go is hard enough! What will happen when stormy weather spoils the family's plan?Saturday Surprise is the first in a series of children's books featuring an intense young boy named Will and his daily challenges--and triumphs--with emotional regulation and self-control. The series, Everyday Miracles, is grounded in the Nurtured Heart Approach®, a relationship-based methodology to help children discover their self-worth and channel their intensity in positive ways. The first of its kind--a narrative depiction of the Nurtured Heart Approach--Saturday Surprise is more than a typical children's book; it is an excellent resource for parents, teachers, and all manner of professionals who work with children and youth. (For more information on the Nurtured Heart Approach, see Transforming the Difficult Child: The Nurtured Heart Approach, by founder Howard Glasser.)

On Wednesday nights when Grandma stays with Anna everyone thinks she is teaching Anna to read.

Bible storybook that teaches young children about Jesus' return and why it's so surprising.

In this provocative book, a distinguished Cold War historian argues that September 11, 2001, was not the first time a surprise attack shattered American assumptions about national security and reshaped American grand strategy.

Jan Brett's beloved character Hedgie stars in this charming story about a little Tomten who gets tired of porridge for breakfast and starts stealing Henny's eggs. But Henny wants a brood of chicks and she needs her eggs. With the help of clever Hedgie, she substitutes an acorn, a strawberry, a mushroom and finally a potato in her nest. But nothing stops that Tomten until the little hedgehog hides in Henny's nest: when the Tomten reaches in to get his morning treat, all he gets is a handful of prickles. He runs home for porridge and never comes back again! Intricate needlepoint patterns of Scandinavian designs frame the characters reacting from the borders in this beautiful picture book set in Denmark.

Modern consumers are being bombarded with in-formation from every angle. They can’t handle it and, consequently, tune out large portions of the information. Consumers, therefore, often enter service transactions with predetermined men-tal scripts regarding how they predict the trans-actions will transpire and are not paying close attention. In order to gain their full attention, firms must find ways to surprise consumers dur-ing transactions; that is, firms must spawn mental script deviations for them. Research indicates that these script deviations can cement consumer loyalty. This book details how to create a surprise culture in a service firm. Because a consumer can only be “surprised” by a given tactic one time and surprise ideas can be copied by competitors, a firm with a culture that generates and implements a constant stream of surprise tactics is one that has the higher edge in achieving success in the modern envi-ronment of information overload.

The next Stravos heir… For billionaire Niko Stravos, emotional detachment is an art form. So the last thing he expects is an out-of-character night with Sofia Moore, or the shocking consequences: he's going to be a daddy! Niko persuades chambermaid Sofia to join him on a round-the-world business trip, determined to deal with his emotional turmoil. As Sofia's beauty and compassion touch Niko's heart, it's time to confront the past so he can convince relationship-wary Sofia that he wants a future!

A childrens' book about a surprise birthday party that Aria throws for her best friend Ducky. It is part of the "Adventures of Aria and Ducky" series