Providers serving older adults face a growing problem. Older adults are becoming increasingly dissatisfied with service quality citing deficits in provider communication and relationship skills. The author argues this dissatisfaction is largely related to three widespread issues: ageism, use of professional jargon, and age-related changes in the older adult. To address these concerns, Dr. Storlie advocates adoption of an evidence-based, person-centered approach to communication. The benefits of person-centered communication are many. They can increase older adult satisfaction with provider services, enhance mutual respect and understanding, improve accuracy of information exchanged, positively impact service outcomes, increase compliance with provider recommendations, and reduce the frustration and stress often experienced by both provider and older adult. Rare to this genre, readers are introduced to several under-explored topics within the field of communication, along with methods for applying concepts from research findings into these topics to enhance the quality of interpersonal communication. Topics include the role of mental imagery in the communication process, the influence of neurocardiology on relationships, and controversial findings from research into quantum physics. The book concludes by highlighting progress made in narrowing the interpersonal communication gap and forecasts how communications-oriented technological advances might improve quality of life for 21st century older adults and the providers who serve them. Utilizing interdisciplinary case studies to illustrate common problematic situations, this book provides detailed exercises that explain how providers can integrate person-centered communication into their practices to improve provider-older adult interactions. Written in a style designed to maximize learning, it helps providers find the information they need, understand what they read, and apply what they've learned to improve professional communication. Person-Centered Communication with Older Adults is an essential guide for today's healthcare professionals and other aging-services providers, and also for the educators who help to prepare the providers of tomorrow. - Presents a conceptual framework for understanding respect-based, person-centered communication - Teaches specific communication skills to aging services providers and educators to assist in effectively communicating with older adults - Includes numerous case studies to help in identifying common problematic situations and describing practical ways to integrate positive communication - One of the first books to integrate scientific, evidence-based findings with a personal approach that includes important new information on neurocardiology

In the United States, approximately 14 million people have had cancer and more than 1.6 million new cases are diagnosed each year. However, more than a decade after the Institute of Medicine (IOM) first studied the quality of cancer care, the barriers to achieving excellent care for all cancer patients remain daunting. Care often is not patient-centered, many patients do not receive palliative care to manage their symptoms and side effects from treatment, and decisions about care often are not based on the latest scientific evidence. The cost of cancer care also is rising faster than many sectors of medicine--having increased to $125 billion in 2010 from $72 billion in 2004--and is projected to reach $173 billion by 2020. Rising costs are making cancer care less affordable for patients and their families and are creating disparities in patients' access to high-quality cancer care. There also are growing shortages of health professionals skilled in providing cancer care, and the number of adults age 65 and older--the group most susceptible to cancer--is expected to double by 2030, contributing to a 45 percent increase in the number of people developing cancer. The current care delivery system is poorly prepared to address the care needs of this population, which are complex due to altered physiology, functional and cognitive impairment, multiple coexisting diseases, increased side effects from treatment, and greater need for social support. Delivering High-Quality Cancer Care: Charting a New Course for a System in Crisis presents a conceptual framework for improving the quality of cancer care. This study proposes improvements to six interconnected components of care: (1) engaged patients; (2) an adequately staffed, trained, and coordinated workforce; (3) evidence-based care; (4) learning health care information technology (IT); (5) translation of evidence into clinical practice, quality measurement and performance improvement; and (6) accessible and affordable care. This report recommends changes across the board in these areas to improve the quality of care. Delivering High-Quality Cancer Care: Charting a New Course for a System in Crisis provides information for cancer care teams, patients and their families, researchers, quality metrics developers, and payers, as well as HHS, other federal agencies, and industry to reevaluate their current roles and responsibilities in cancer care and work together to develop a higher quality care delivery system. By working toward this shared goal, the cancer care community can improve the quality of life and outcomes for people facing a cancer diagnosis.

Book & DVD. Communication and counselling in the healthcare setting encompasses a broad range of practical skills, self-knowledge and ethical-legal knowledge. The patient-centred approach is adaptable and suitable for use in different cultural healthcare settings. Key features for students and educators: Summary tables for quick reference; Provides information for students related to examination and communication skill assessments; Critical thinking activities at the end of each section make it a practical training guide; The accompanying DVD contains role plays of common counselling and communication situations. The DVD allows ample opportunity to assess, critique and improve on communication skills and counselling processes. The content follows international guidelines.

This long awaited Third Edition fully illuminates the patient-centered model of medicine, continuing to provide the foundation for the Patient-Centered Care series. It redefines the principles underpinning the patient-centered method using four major components - clarifying its evolution and consequent development - to bring the reader fully up-to-

Communication skills are an increasingly important part of the medical curriculum. This book aims to give didactic guidance on the appropriate style and content of communication for medical students and F1 doctors in those common situations they are likely to encounter both on the ward and in OSCE examinations. In each case any legal points or potential pitfalls are highlighted. Part of the Made Easy series, the book is small in format and extent and presents only the essentials in a way that is highly accessible for the busy medical student already overloaded with information. What to say to patients is a major cause of insecurity and worry amongst medical students and this book provides the perfect answer. Unlike all other books on communication skills the whole emphasis is on practical guidance in specific situations, rather than exploring the background to communication skills or the underlying principles. Practical guidance on what to say to patients in common situations in the clinic and on the wards. Includes legal guidance for all situations. Example OSCEs provided to prepare for examinations.

For medical and other students of healthcare, this book is designed to help improve communications in healthcare, and so improve patient outcomes.

Person-centred communication involves significant and empathic perception and understanding of oneself and others. This book uses the humanistic psychology of Carl Rogers to offer a comprehensive person-centred communication framework, which the authors have tried and tested in therapeutic, education and management practice. Skilfully blending theory with practice, the authors explain the core skills of person-centred communication. There are reflective exercises and conversation transcripts from a variety of settings, along with many examples from therapy and related helping professions. These span diverse life situations and applications, including: One-to-one work with clients Teamwork and groupwork Lifelong learning Reflection Online and other written forms of communication Exploring these real life situations offers invaluable inspiration to therapists, students and trainees as well as practitioners in the helping professions. This book will help you to process your experiences more sensitively, thus improving your own practice, relationships, and teamwork. "This book shows the incredible value of person-centred communication to educators, psychologists and leaders, anyone interested in effective, helpful and growthful human relationships will find this an excellent resource." Stephen Joseph, Professor of Psychology, Health and Social Care, University of Nottingham, UK "No matter what your field or context, Person-centred Communication offers a path to a more meaningful, successful life. As researchers and practitioners with a wealth of experience, Renate and Ladislav share their communication expertise in management, information technology, education, psychology, psychotherapy, and everyday life. They find beautiful and time-tested ways to share how communication can be enhanced to help you live a more satisfying life. The book is easy to read, with rich content and helpful organizers, such as text boxes and hands-on activities to help transfer your learning into all areas of your life." Jeffrey H. D. Cornelius-White, Professor and Graduate Program Coordinator of Counseling, Missouri State University, USA "This book presents a very good understanding of theory and practice of the person -centred approach and I believe it can be helpful for the professional and student interested in person centred communication. The authors' presentation of live case examples, personal experiences, questions asking the reader to reflect and the connections they make with other sources pertaining to subjects outside the Person Centred way, makes for an enjoyable and valuable reading." Antonio Monteiro dos Santos, Clinical, Coaching & Counselling Psychologist, USA and Brazil "The authors bring together modern scientific data, practice and everyday experience to reveal the depth and power of person-centred communication. In a continuing dialogue with the reader they inspire and guide through case scenarios, suggestions for reflections and exercises - to develop one's own unique person-centred way of communication." Veniamin Kolpachnikov, Associated Professor, Higher School of Economics, National Research University, Moscow, Russia "Carl Rogers was the greatest influence on our culture of interpersonal communication in the past century, as the originator of what we now refer to as active listening. One of the most ardent and sincere advocates of explaining Rogers to the current generation is Renate Motschnig. In this book, she and her colleague, Ladislav Nykl, do an excellent job of illustrating the importance of the person-centred approach, with moving stories and systemic applications. This is a great book at the right time for all those interested in avoiding power struggles, communication breakdowns and even those little personal wars that constantly wear us down. This book, in other words, can change your life for the better!" David Ryback, President of EQ Associates International and author of Putting Emotional Intelligence to Work, ConnectAbility and over 60 professional articles "The authors demonstrate how the person-centered approach is universally applicable and confirm its effectiveness in both the therapeutic and non-therapeutic context." Eva Sollarova, Professor of Psychology and Dean, Constantine the Philosopher University, Nitra, Slovakia "I enjoyed the authors' lively discussion in this new book from several perspectives, as it touches on communication in teaching, research, and psychotherapy. As an academic, I particularly value the integrated approach of the book, which combines a clear presentation of scientific theories with the practical experience of both authors. It makes the book a great instrument for teaching but also, particularly, in learning and personal development - and so I would recommend the book to anyone doing one-to-one work with others, or anyone interested in the subject of understanding oneself and others in communication.At the end, a very personal insight of the authors is included; it is a feature that one usually does not see in a book on communication but it a welcome addition that makes the book all the more authentic. Last but not least, the book contains a rich set of bibliographical references for further reading." Tomas Pitner, PhD, Associate Professor, Masaryk University, Brno, Czech Republic

A comprehensive, evidence-based introduction to the principles and practices of patient communication in a clinical setting Endorsed by the American Academy on Communication for Healthcare Updated and expanded by a multidisciplinary team of medical experts, Smith’s Patient-Centered Interviewing, Third Edition presents a step-by-step methodology for mastering every aspect of the medical interview. You will learn how to confidently obtain from patients accurate biomedical facts, as well as critical personal, social, and emotional information, allowing you to make precise diagnoses, develop effective treatment plans, and forge strong clinician-patient relationships. The most evidence-based guide available on this topic, Smith’s Patient-Centered Interviewing applies the proven 5-Step approach, which integrates patient- and clinician-centered skills to improve effectiveness without adding extra time to the interview’s duration. Smith’s Patient-Centered Interviewing covers everything from patient-centered and clinician-centered interviewing skills, such as: Patient education Motivating for behavior change Breaking bad news Managing different personality styles Increasing personal awareness in mindful practice Nonverbal communication Using computers in the exam room Reporting and presenting evaluations Companion video and teaching supplement are available online. Read details inside the book.

This book provides the best information available on the ways priorities are currently set for health care around the world. It describes the methods now used in the six countries leading the process, and contrasts the differences between them. It shows how, except in the UK, frameworks have now been developed to set priorities. Making Choices for Health Care sets forth the key issues that need to be tackled in the years ahead. Descriptions of the leading trends are accompanied by suggestions to resolve outstanding difficulties. Topics include: the need for national research and development funding for new treatments, ways to shift resources permanently towards prevention and chronic care, and how DALYs may replace QALYs. While the concepts and values underlying priority setting have been discussed elsewhere, Making Choices for Health Care highlights real current practice. It is a vital tool for policy-makers, health care managers, clinicians, patient organizations, academics, and executives in pharmaceutical and medical supply industries.

Winner of the 2021 PROSE Award for CLINICAL PSYCHOLOGY and PSYCHIATRY Against a global backdrop of problematic adherence to medical treatment, this volume addresses and provides practical solutions to the simple question: "Why don't patients take treatments that could save their lives?" The Wiley handbook of Healthcare Treatment Engagement offers a guide to the theory, research and clinical practice of promoting patient engagement in healthcare treatment at individual, organizational and systems levels. The concept of treatment engagement, as explained within the text, promotes a broader view than the related concept of treatment adherence. Treatment engagement encompasses more readily the lifestyle factors which may impact healthcare outcomes as much as medication-taking, as well as practical, economic and cultural factors which may determine access to treatment. Over a span of 32 chapters, an international panel of expert authors address this far-reaching and fascinating field, describing a broad range of evidence-based approaches which stand to improve clinical services and treatment outcomes, as well as the experience of users of healthcare service and practitioners alike. This comprehensive volume adopts an interdisciplinary approach to offer an understanding of the factors governing our healthcare systems and the motivations and behaviors of patients, clinicians and organizations. Presented in a user-friendly format for quick reference, the text first supports the reader’s understanding by exploring background topics such as the considerable impact of sub-optimal treatment adherence on healthcare outcomes, before describing practical clinical approaches to promote engagement in treatment, including chapters referring to specific patient populations. The text recognizes the support which may be required throughout the depth of each healthcare organization to promote patient engagement, and in the final section of the book, describes approaches to inform the development of healthcare services with which patients will be more likely to seek to engage. This important book: Provides a comprehensive summary of practical approaches developed across a wide range of clinical settings, integrating research findings and clinical literature from a variety of disciplines Introduces and compliments existing approaches to improve communication in healthcare settings and promote patient choice in planning treatment Presents a range of proven clinical solutions that will appeal to those seeking to improve outcomes on a budget Written for health professionals from all disciplines of clinical practice, as well as service planners and policy makers, The Wiley Handbook of Healthcare Treatment Engagement is a comprehensive guide for individual practitioners and organizations alike. 2021 PROSE Biological and Life Sciences Category for Clinical Psychology & Psychiatry