Distributed service networks encompass various facilities with which we have daily contact. In the public sector they include, for instance, ambulance, fire, and police services; in the business sector they include maintenance and repair services, road services, courier services, and the like. Policy making problems in distributed service networks can be clearly classified into a number of hierarchical levels. The levels are distinguished by the time horizon of the problem, by the amount of cost involved in the implementation of a solution, and by the political implications of the solution. This top-down classification is typical of what is known as the "systems approach," advocating that the direction of the analysis of complex systems should be from the whole to the details. The top-down classification consists of the following categories of policies: 1. Zoning: How should a network be partitioned into subzones? 2. Station location: Where should service stations or service units be located? 3. Resource allocation: What amount of resources should be allocated to the stations? vii viii Preface 4. Dispatching, routing, and repositioning: What is the optimal dis patching policy, what are the optimal routes for nonbusy units, and under what circumstances is it worthwhile to reposition a certain idle unit? A top-down approach implies that each of the problems is solved separately; however, the solution of a higher-level problem sets constraints on problems at lower levels.

This book presents novel approaches to formulate, analyze, and solve problems in the area of distributed service networks, notably based on AI-related methods (parallel/cloud computing, declarative modeling, fuzzy methods). Distributed service networks are an important area of research and applications. The methods presented are meant to integrate both emerging and existing concepts and approaches for different types of production flows through synchronizations. An integration of logistics services (e.g., supply chains and projects portfolios), public and multimodal transport, traffic flow congestion management in ad hoc networks, design of high-performance cloud data centers, and milk-run distribution networks are shown as illustrations for the methods proposed. The book is of interest to researchers and practitioners in computer science, operations management, production control, and related fields.

Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.

The worldwide market for SAN and NAS storage is anticipated to grow from US $2 billion in 1999 to over $25 billion by 2004. As business-to-business and business-to-consumer e-commerce matures, even greater demands for management of stored data will arise. With the rapid increase in data storage requirements in the last decade, efficient management of stored data becomes a necessity for the enterprise. A recent UC-Berkeley study predicts that 150,000 terabytes of disk storage will be shipped in 2003. Most financial, insurance, healthcare, and telecommunications institutions are in the process of implementing storage networks that are distributed to some degree. For these institutions, data integrity is critical, and they will spend much time and money on planning. One of the primary obstacles to implementing a storage network cited by enterprise IT managers is a lack of knowledge about storage networking technology and the specific issues involved in extending a Storage Area Network (SAN) or Network Attached Storage (NAS) over the Metropolitan Area Networks (MAN) or Wireless Area Networks (WAN). Distributed Storage Networks : Architecture, Protocols and Management addresses the "terminology gap" between enterprise network planners and telecommunications engineers, who must understand the transport requirements of storage networks in order to implement distributed storage networks. Jepsen comprehensively provides IT managers, planners, and telecommunications professionals with the information they need in order to choose the technologies best suited for their particular environment. * Addresses a hot topic that will become increasingly important in the coming years * Enables high-level managers and planners to make intelligent decisions about network needs. * Includes example network configurations providing solutions to typical user scenarios * Fills the "terminology gap" between enterprise network managers and telecommunications engineers who must understand the transport requirements of storage networks in order to implement distributed storage area networks A fundamental resource for all network managers, planners and network design engineers, as well as telecommunications engineers and engineering, computer science, and information technology students.

A broad general introduction to all essential aspects of logistics and supply chain management, set within the wider business context. The book uses well-developed pedagogy and numerous case studies, guiding the reader through the subject by retaining a strong focus on the application of theory and practical situations.

This indispensable book presents a unique and robust solution to the problems faced by operators of efficiently investing in deteriorating water distribution networks everywhere. The deterioration of these networks affects the quality of service delivered to customers, as well as increasing costs to the service provider through the decreasing efficiency of the infrastructure. Whole life costing (WLC) aims to achieve the lowest network provisions and operating cost, when all costs are considered to achieve all statutory standards.

Based on the 2018 International Joint Conference on Industrial Engineering and Operations Management (IJCIEOM) conference that took place in Lisbon, Portugal, this proceedings volume is the first of two focusing on mathematical applications in digital transformation. The different contributions in this volume explore topics such as modelling, simulation, logistics, innovation, sustainability, health care, supply chain, lean manufacturing, operations management, quality and digital. Written by renowned scientists from around the world, this multidisciplinary volume serves as a reference on industrial engineering and operations management and as a source on current findings for researchers and students aiming to work on industrial-related problems.

This book constitutes the refereed proceedings of the 11th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, DSOM 2000, held in Austin, TX, USA in December 2000. The 21 revised full papers presented were carefully reviewed and selected from a total of 65 submissions. The book is divided into topical sections on architectures for internet management, fault management of services and networks, inter-domain management, event handling for management services, QoS management, and management architectures.

The communications environment is rapidly changing. The barriers of traditional phone and data technologies are going to break down, and users can expect a true multimedia environment with existing services transferred and new services implemented. New suppliers, such as cable companies, will compete with interexchange carriers, RBOCs, and local phone companies for the market share. The differentiator is the price/performance ratio of the service under consideration. Today's migrated and new services lack powerful management solutions. Telecom Operations Management Solutions with NetExpert examines the most advanced products available to manage new technologies as well as addresses services, such as: Advanced telephony Wireless networks Commercial broadband Mass-market broadband Competitive access services Intercarrier communications Infrastructure services This resource also demonstrates how expert systems solve the problem of handling the large volume of data streams from numerous network components. Practical solutions support each example of an application - offering first-hand operational experience. The book provides practical examples to deploy management solutions based on NetExpert framework from Objective Systems Integrator. The framework consists of the principal modules, such as a gateway to managed devices and services as well as the workstation for operators. This framework is extended by point rulesets to manage individual devices by domain rulesets to manage device groups by enterprise rulesets to manage complete telco services The solution sets support all layers of telecommunication management networks, such as element, network, service, and business layers. As a result, these solution sets are extremely important to both incumbent and new telco service providers. Numerous cases cover customized solutions for managing wireless networks, sonet rings, ATM, old and new phone services, broadband services, and special access services of ISPs. Telecom Operations Management Solutions with NetExpert describes never-before-published information about solution sets based on an expert-system-based framework.

A complete reference to network management from a bestselling editor and a world-class team of contributors. Complete and authoritative, this book covers all aspects of networks, from available technologies to selecting a vendor and maintaining the net. Includes case studies and a survey of products.