The growing phenomenon of showrooming plagues sales managers and small retailers in ever increasing numbers as technology has evolved to create smarter and more empowered consumers. Showrooming refers to the phenomenon of consumers – or potential consumers - browsing products in a retail store, and then ultimately purchasing online at a lower price through another store. In the age of the Internet, the sight of a customer who will visit a store and use their smartphone to scan the barcode, hoping to find the same item at a cheaper price from a different vendor has become commonplace. Through exhaustive research, the authors of this book investigate this exploding trend and offer strategies, tools, and training approaches that can help to transform showrooming customers into in-store sales. Offering retail managers and owners deep insight into how they can stem the loss of resources to showrooming, this book, through a close, systematic examination of showrooming, provides insight and understanding of the value added through customer service and expert salesperson knowledge. Retailers will learn how to implement essential, incremental changes to infuse value in the customer experience and entice significantly improved in-store sales while building core customer relationships and enhancing loyalty.

A unique and engaging account of local urban decision-making within the globalizing world High Point, North Carolina, is known as the “Furniture Capital of the World.” Once a manufacturing stronghold, most of its furniture factories have closed over the past forty years, with production shipped off to low-wage countries. Yet as manufacturing left, the city tightened its hold on a biannual global exposition that serves as the world’s furniture fashion runway. At the High Point Market, visitors from more than one hundred nations traverse twelve million square feet of meticulous design. Downtown buildings—once courthouses, movie theaters, post offices, and gas stations—are now chic showroom spaces, even as many sit empty between each exposition. In Showroom City, John Joe Schlichtman applies an ethnographic lens to the global exposition’s relationship with High Point after it defeated rival Chicago in the 1960s and established itself as the world’s dominant furniture center. In recent decades, following trends in global finance, private equity firms were increasingly behind downtown High Point’s real estate transactions, coordinated by buyers far removed from the region. Then, in one massive transaction in 2011, a firm funded by Bain Capital purchased every major showroom building, and the majority of downtown real estate was under one owner. Showroom City is a story of exclusionary growth and unchecked development, of a city flailing to fill the void left by its dwindling factories. But beyond that Schlichtman engages the general lessons behind both High Point’s deindustrialization and its stunning reinvention as a furniture fashion, merchandising, and design node. With great nuance, he delves deeply to reveal how power operates locally and how citizens may affirm, exploit, influence, and resist the takeover of their community.

"This book presents a wide range of issues and challenges related to business process reengineering technologies and systems through the use of case studies"--Provided by publisher.