This little book gives more than 20 examples of BIFF responses--brief, informative, friendly, and firm--for all areas of life, plus additional tips to help readers deal with high-conflict people anywhere. 158 pp.

For over twenty-five years, Author Mary Greenwood has been resolving disputes in her professional career as an Attorney, Mediator, Human Resources Director, Union Negotiator, and Labor Arbitrator. Her book How to Negotiate Like a Pro, Which has won six book awards, was based on her experience as a Union Negotiator. The sequel How to Mediate Like a Pro is based on her experience as a Mediator in over 7000 cases. Greenwood noticed that there were certain Rules or characteristics of The cases that settled that were not present in the cases that did not settle. Among those Rules you will find the following: Be A Devil's Advocate You Can Mediate With A Lunatic Everyone Makes Mistakes Let The Parties Tell Their Story Know When To Fold Greenwood lists each Rule and Script and offers a concise explanation on how and when to use it in Mediation. How to Mediate Like a Pro presents strategies and practical tips for the Mediation process. It will give you insight on how to deal with difficult parties, how to break an impasse and how to close the deal. After you read this book, you will be able to Mediate Like A Pro.

This practical guide, with a foreword by Nobel Laureate Archbishop Desmond Tutu, will assist those interested in conflict resolution to better understand the psychological processes of parties in conflict and mediation. As Randolph argues, psychology is increasingly perceived by lawyers as a vital tool for resolving conflicts in the litigation environment, whether in commercial, family, community or employment disputes. With an ever-growing demand for mediators across international borders, the psychologically-informed mediator can also provide much needed facilitation in global trade and peace negotiations, as well as being invaluable in helping to resolve a variety of political and international conflicts.

Sometimes it's necessary to push beyond the usual limits of themediation process to achieve deeper and more lasting change.Mediating Dangerously shows how to reach beyond technical andtraditional intervention to the outer edges and dark places ofdispute resolution, where risk taking is essential and fundamentalchange is the desired result. It means opening wounds and lookingbeneath the surface, challenging comfortable assumptions, andexploring dangerous issues such as dishonesty, denial, apathy,domestic violence, grief, war, and slavery in order to reach adeeper level of transformational change. Mediating Dangerously shows conflict resolution professionals howto advance beyond the traditional steps, procedures, and techniquesof mediation to unveil its invisible heart and soul and to revealthe subtle and sensitive engine that drives the process of personaland organizational transformation. This book is a major newcontribution to the literature of conflict resolution that willinspire and educate professionals in the field for years to come.

“Potent, accessible tools for your family and your future.” —Gwyneth Paltrow Marital strife and divorce can be your chance to profoundly transform yourself, your mindset and your relationship with a more harmonious and steady vision. While many of us may be better together, some of us can actually become better apart. What if you emerged from your divorce stronger and more resilient than ever before? Better Apart is the first book to apply the life-changing, healing wisdom of meditation and yoga, combined with practical advice, to help anyone going through the painful and seemingly intractable realities of divorce. Gabrielle Hartley and Elena Brower are warm and caring guides who can help you compassionately part from your partner. Whether your separation is amicable, or your ex is combative, Better Apart can help you find peace, calm, and hope. Blending practical advice from a legal perspective together with spiritual wisdom, Gabrielle and Elena are experts and realists who have created a simple five-step process that uses original meditations, perspective-shifting exercises, and fresh suggestions to help navigate the common legal and emotional pitfalls of divorce. Don’t worry if you’ve never tried yoga or mediation; Gabrielle’s insight buttressed by Elena’s practices and exercises are accessible for all. Together, they show you how to meaningfully shift your mindset and to move forward though any—or all—parts of this emotionally fraught process. Better Apart radically reframes the way couples experience, execute, and recover from when “for better or worse” is no longer an option, and helps you find the road to a new mindset and better life.

Two experts in the field of divorce mediation have written a step-by-step workbook for divorcing couples who are working with a professional mediator. This book is meant as a resource for those who wish to participate in the process of a less expensive and effective separation.

Provides answers for keeping everyday problems in the workplace, family or neighborhood from becoming "high-conflict" disputes.

High conflict mediation requires a paradigm shift from traditional mediation--high conflict experts Bill Eddy and Michael Lomax show you how. Over the past ten years the authors have been developing and practicing tips for managing high conflict clients in mediation, which is now a fully developed new method called New Ways for Mediation(R).Mediating High Conflict Disputes gives all of the little tips which any mediator can use, as well as the step-by-step structure of the New Ways for Mediation method for those who want to have better control of the process in high conflict cases--or any cases. Bill Eddy is primarily a family mediator in San Diego, California, with a worldwide reputation for training mediators, lawyers, judges and counselors in methods for working with clients with "high conflict" personality disorders or traits. Michael Lomax is a mediator dealing with family, workplace, military and government agency disputes in British Columbia, Canada. Both have provided training in this method for High Conflict Institute over the past ten years. This book is divided into three parts: Part 1 provides a thorough explanation of the thinking and behavior of parties with high conflict personalities, with an emphasis on what does not work and should be avoided. Part 2 provides a detailed description of the New Ways for Mediation method, including several paradigm shifts in each step of the process for greater success. Its similarities and differences with interest-based negotiations and transformative mediation methods are explained. Part 3 includes numerous examples describing cases with special issues in several settings, including family, workplace, and disputes involving government agencies.

The level of stress and conflict in today's world is higher than seen in decades. We all can use tools for managing the emotions this has caused. At the same time, there also appear to be more "high conflict" people who are preoccupied with blaming others and verbally venting or attacking those around them. Yet, these upset emotions and conflicts can often be calmed immediately through the use of a simple EAR Statement(TM), a method developed and refined by Bill Eddy over the past fifteen years and taught to hundreds of thousands of professionals and individuals. Following on the success of his widely-known BIFF Response(R) method and books, this new book by Bill Eddy on EAR Statements will come in handy in all kinds of upset situations: family conflicts, workplace disputes, neighbor controversies, and any other setting. A simple statement communicating empathy, attention and/or respect to an angry, sad, mentally ill or any upset person at any time can work wonders in minutes. Yet it's not as easy as it looks. It takes practice and this book gives over twenty examples of applying this method in families, communities, customer relations, volunteer organizations, public service, politics, business, police encounters, racial conflicts, schools, mental health settings, and others. Empathy, attention and respect are what all people are looking for, especially when upset or in a conflict. This book will give you the details of how to calm upset people with EAR every day.