Here's the book you need to prepare for Microsoft's new MCDST exams—70-271: Supporting Users and Troubleshooting a Microsoft XP Operating System; and 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. This two-in-one Study Guide was developed to meet the exacting requirements of today's certification candidates. In addition to the consistent and accessible instructional approach that earned Sybex the "Best Study Guide" designation in the 2003 CertCities Readers Choice Awards, this book provides: In-depth coverage of all exam topics Practical information on supporting users and troubleshooting applications Hundreds of challenging review questions Leading-edge exam preparation software, including a test engine and electronic flashcards Authoritative coverage of all exam objectives, including: Exam 70-271: Installing a Windows Desktop Operating System Managing and Troubleshooting Access to Resources Configuring and Troubleshooting Hardware Devices and Drivers Configuring and Troubleshooting the Desktop and User Environments Troubleshooting Network Protocols and Services Exam 70-272: Configuring and Troubleshooting Applications Resolving Issues Related to Usability Resolving Issues Related to Application Customization Configuring and Troubleshooting Connectivity for Applications Configuring Application Security Note:CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

If you're seeking MCDST certification, here's the book you need to prepare for Exam 70-271, Supporting Users and Troubleshooting a Microsoft XP Operating System, and Exam 70-272, Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. This revised and updated Deluxe Edition features over 200 pages of new content-including the very latest updates to the exams as well as case studies-and provides complete instruction to meet the exacting requirements of each exam. Prepare for your certification and career with this two-in-one, value-packed guide. Inside you'll find: Practical information on how to analyze problems and provide support to end users Hundreds of challenging review questions Bonus CD loaded with exam prep software, four bonus exams, Sybex test engine, and 300 electronic flashcards Authoritative coverage of all exam objectives, including: Exam 70-271 Installing a Windows Desktop Operating System Managing and Troubleshooting Access to Resources Configuring and Troubleshooting Hardware Devices and Drivers Configuring and Troubleshooting the Desktop and User Environments Troubleshooting Network Protocols and Services Exam 70-272 Configuring and Troubleshooting Applications Resolving Issues Related to Usability Resolving Issues Related to Application Customization Configuring and Troubleshooting Connectivity for Applications Configuring Application Security SYBEX TEST ENGINE: Test your knowledge with advanced testing software. Includes all chapter review questions plus bonus exams. ELECTRONIC FLASHCARDS: Reinforce your understanding with flashcards that can run on your PC, Pocket PC, or Palm device. Also on the CD you'll find the entire book in searchable and printable PDF. Study anywhere, any time, and approach the exam with confidence. Visit www.sybex.com for all of your Microsoft certification needs Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

Are you studying for the 70-271 or 70-272 Microsoft Certified Desktop Support Technician (MCDST) certification exams and need a little extra help? This Exam Cram 2 bundle features study guides on supporting users, troubleshooting a Windows XP operating system and troubleshooting desktop applications on a Windows XP operating system. Both books focus on exactly what you need to know to pass the exams and are ideal supplements to classes and other training materials. Already know Windows XP and simply need to practice before the exams? This Exam Cram 2 bundle will also work for you. Over 400 practice questions with detailed answer keys are included on a CD-ROM. “Cram Sheet” tear cards are also included for last-minute reviews of key facts. These study guides are perfect for the soon-to-be certified or for the already-certified who need a solid reference book.

Get in-depth exam prep for Exam 70-272, a core requirement for MCDST certification, -as you build real-world job skills. Updated for Service Pack 2, this kit includes 425 practice questions, full review, case studies, troubleshooting labs, and more.

Ace your preparation for the skills measured by MCDST Exam 70-272--and on the job--with this official Microsoft study guide, fully updated for Windows XP Service Pack 2. Work at your own pace through a system of lessons, hands-on exercises, troubleshooting labs, and review questions. The Readiness Review Suite on CD, featuring advanced technology from MeasureUp, provides 425 challenging questions for in-depth self-assessment and practice. You can choose timed or untimed testing mode, generate random tests, or focus on specific objectives. You get expert exam tips and detailed explanations for right and wrong answers--including a customized learning path that describes how and where to focus your studies. Maximize your performance on the exam by learning how to: Configure, customize, and support Microsoft Office applications, including Microsoft Office Outlook NEW--Configure and support Microsoft Internet Explorer, including Pop-up Blocker and other new features Troubleshoot usability, customization, and connectivity issues Manage application security permissions and settings UPDATED--Set up and troubleshoot Windows Firewall and monitor antivirus software NEW--Keep your applications current with Microsoft Update and Automatic Updates Your kit includes: Fully reengineered self-paced study guide with expert exam tips. Readiness Review Suite featuring 425 questions and multiple testing options. Case scenarios and troubleshooting labs for real-world expertise. NEW--120-day evaluation version of Microsoft Windows XP Professional Edition with Service Pack 2. Fully searchable eBook. Microsoft Encyclopedia of Security eBook. Microsoft Encyclopedia of Networking, Second Edition, eBook. For customers who purchase an ebook version of this title, instructions for downloading the CD files can be found in the ebook.

This ILT Series course prepares students for Microsoft Certified Desktop Support Technician (MCDST) exam 70-272. Students will learn how to support applications in Windows XP, install and configure Microsoft Office, and set up and manage application security. Comes with a companion CBT program and MeasureUp exam prep software.

Appropriate for all courses on Windows XP support and troubleshooting, and for all courses preparing students for the MCSE Windows XP Professional certification exam (Exam 70-272). This is a fast-paced study guide and refresher for every student seeking to master Windows XP support and troubleshooting, and especially for those preparing for MCDST Exam 70-272. (Exam 70-272 and the companion Exam 70-271 are the two core exams required for the new Microsoft Certified Desktop Support Technician certification program.) The book offers concise, high-efficiency review of every exam topic. Coverage includes: configuring, customizing, and troubleshooting Windows XP, Internet Explorer, Outlook Express, Outlook, and other Office applications; and configuring and troubleshooting hardware and network connectivity. Coverage also includes: configuring and managing application security; and identifying and responding to security incidents. The books extensive collection of study resources include exclusive test-taking strategies, time-saving study tips, two sample exams, a complete glossary, and a special Cram Sheet that includes tips, acronyms, and memory joggers.; An accompanying CD-ROM contains PrepLogic Practice Tests, Preview Edition software, including one complete PrepLogic Practice Test with approximately the same number of questions found on Microsofts actual exam, as well as thorough explanations of every correct and incorrect answer. The engine offers two study modes, Practice Test and Flash Review, full exam customization, and a detailed score report. The book is supported by an active online community at www.examcram2.com, where students can find industry news, study tips, practice exams, discussion boards, and more. Like all books in the Exam Cram 2 series, it has been published under the direction of Series Editor Ed Tittel, the leading authority on IT certification. Based on rigorous technical review by a team of industry experts, it has earned the distinction of CramSession Approved Study Material.

Provides you with the hands-on instruction you'll need to prepare for the MCDST exam and succeed as a Microsoft desktop support professional.