Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry

Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry
Author :
Publisher : Nova Publishers
Total Pages : 876
Release :
ISBN-10 : 1590336305
ISBN-13 : 9781590336304
Rating : 4/5 (05 Downloads)

Synopsis Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry by : Salih Kusluvan

The tourism industry, of which the hospitality industry is the core element, is one of the largest and the fastest growing industries world-wide. According to World Tourism Organisation forecasts, the industry will continue to grow and employ more people in the twenty-first century. In parallel with the growth of the tourism and hospitality industry world-wide, consumer expectations and demands for quality are rising while consumer tastes are varying on the one hand, and competition among the firms, both nationally and internationally, is intensifying on the other. In this business environment of heightened consumer expectations, distinct market segments that demand unique products and services, and stiff competition, tourism and hospitality organisations are looking for ways to excel in service quality, customer satisfaction, competition and performance. This book takes the view that employees are one of the most, if not the most, important resources or assets for tourism and hospitality organisations in their endeavour to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organisational performance. The purpose of this book is to emphasise the critical role of employees for tourism and hospitality organisations and to examine the ways and means of managing their attitudes and behaviours for the mutual benefit of both parties: tourism and hospitality organisations and their employees.

Organizational Behavior Challenges in the Tourism Industry

Organizational Behavior Challenges in the Tourism Industry
Author :
Publisher : IGI Global
Total Pages : 524
Release :
ISBN-10 : 9781799814900
ISBN-13 : 1799814904
Rating : 4/5 (00 Downloads)

Synopsis Organizational Behavior Challenges in the Tourism Industry by : Aydin, ?ule

Improving positive and reducing negative organizational behaviors in businesses are important in terms of organizational success as this will lead to an increase in employee organizational commitment and job satisfaction. Considering that the tourism industry has such a dynamic structure, it is obvious that behavioral issues in the industry need to be scrutinized. Organizational Behavior Challenges in the Tourism Industry is a collection of innovative research that aims to explore relevant theoretical frameworks in terms of organizational behavior issues and provides the opportunity for tourism organizations to understand their employees’ behavior. While highlighting topics including emotional labor, deviant behavior, and organizational cynicism, this book is ideally designed for hotel managers, tour directors, restaurateurs, travel agents, business managers, professionals, researchers, academicians, and students.

The SAGE Handbook of Hospitality Management

The SAGE Handbook of Hospitality Management
Author :
Publisher : SAGE
Total Pages : 577
Release :
ISBN-10 : 9781446206423
ISBN-13 : 1446206424
Rating : 4/5 (23 Downloads)

Synopsis The SAGE Handbook of Hospitality Management by : Roy C Wood

At last, a comprehensive, systematically organized Handbook which gives a reliable and critical guide to all aspects of one of the world′s leading industries: the hospitality industry. The book focuses on key aspects of the hospitality management curriculum, research and practice bringing together leading scholars throughout the world. Each essay examines a theme or functional aspect of hospitality management and offers a critical overview of the principle ideas and issues that have contributed, and continue to contribute, within it. Topics include: • The nature of hospitality and hospitality management • The relationship of hospitality management to tourism, leisure and education provision • The current state of development of the international hospitality business • The core activities of food, beverage and accommodation management • Research strategies in hospitality management • Innovation and entrepreneurship trends • The role of information technology The SAGE Handbook of Hospitality Management constitutes a single, comprehensive source of reference which will satisfy the information needs of both specialists in the field and non-specialists who require a contemporary introduction to the hospitality industry and its analysis. Bob Brotherton formerly taught students of Hospitality and Tourism at Manchester Metropolitan University. He has also taught Research Methods to Hospitality and Tourism students at a number of international institutions as a visiting lecturer; Roy C. Wood is based in the Oberoi Centre of Learning and Development, India

ECIC2016-Proceedings of the 8th European Conference on Intellectual Capital

ECIC2016-Proceedings of the 8th European Conference on Intellectual Capital
Author :
Publisher : Academic Conferences and publishing limited
Total Pages : 459
Release :
ISBN-10 : 9781910810897
ISBN-13 : 1910810894
Rating : 4/5 (97 Downloads)

Synopsis ECIC2016-Proceedings of the 8th European Conference on Intellectual Capital by : Carlo Bagnoli, Chiara Mio, Andrea Garlatti and Maurizio Massaro

Handbook of Human Resource Management in the Tourism and Hospitality Industries

Handbook of Human Resource Management in the Tourism and Hospitality Industries
Author :
Publisher : Edward Elgar Publishing
Total Pages : 449
Release :
ISBN-10 : 9781786431370
ISBN-13 : 1786431378
Rating : 4/5 (70 Downloads)

Synopsis Handbook of Human Resource Management in the Tourism and Hospitality Industries by : Ronald J. Burke

The hospitality and tourism sector is an increasingly significant contributor to GDP worldwide, as well as a key source of employment in developing regions. Drawing on contemporary research, this Handbook provides a provocative review of the major human resource challenges facing the hospitality and tourism sector today.

The Handbook of Managing and Marketing Tourism Experiences

The Handbook of Managing and Marketing Tourism Experiences
Author :
Publisher : Emerald Group Publishing
Total Pages : 579
Release :
ISBN-10 : 9781786352897
ISBN-13 : 1786352893
Rating : 4/5 (97 Downloads)

Synopsis The Handbook of Managing and Marketing Tourism Experiences by : Marios Sotiriadis

The planning, design, management and marketing of experiences for tourism markets is a major challenge for tourism destinations and providers in a globalized and highly competitive market. This book bridges the gap in contemporary literature by carefully examining the management and marketing of tourism experiences.

Tourism Management

Tourism Management
Author :
Publisher : CABI
Total Pages : 540
Release :
ISBN-10 : 9781845933234
ISBN-13 : 1845933230
Rating : 4/5 (34 Downloads)

Synopsis Tourism Management by : Arch G. Woodside

This book provides in-depth empirical reports on specific topics within five general areas of tourism management and marketing: (1) scanning and sense making; (2) planning; (3) implementing; (4) evaluating actions/process and performance outcomes; and (5) administering. Offering descriptions, tools and examples of tourism management decision making, the book is useful for students in tourism and management and for tourism executives. It has 27 chapters and a subject index.

Strategic Management in Tourism, 3rd Edition. CABI Tourism Texts

Strategic Management in Tourism, 3rd Edition. CABI Tourism Texts
Author :
Publisher : CABI
Total Pages : 380
Release :
ISBN-10 : 9781786390240
ISBN-13 : 1786390248
Rating : 4/5 (40 Downloads)

Synopsis Strategic Management in Tourism, 3rd Edition. CABI Tourism Texts by : Luiz Moutinho

This comprehensive textbook has, at its core, the importance of linking strategic thinking with action in the management of tourism. It provides an analytical evaluation of the most important global trends, as well as an analysis of the impact of crucial environmental issues and their implications. Now in its third edition, and reviewing the major factors affecting international tourism management, this well-established student resource provides an essential overview of strategic management for students and professionals in the tourism sector.