This book explores Learning Analytics (LA) programmes and practices in Malaysia as well as looking at the underlying forces, dilemmas and policy challenges for quality assurance in higher education institutions (HEIs). This chapters provide a comprehensive discussion of trends in academic quality assurance in higher education. It articulates a combination of theoretical issues and empirical analysis and offers a comprehensive guide to stakeholders in Management and Faculty on LA implementation in HEIs where the model in this book can be used to pave the way for a successful LA initiative. Learning Analytics is an emerging multidisciplinary technological practice with the ultimate goal of producing effective learning to improve students’ achievement in the tertiary level. The Learning Analytics model of Quality Assurance in this book is an essential guide for any faculty or manager in higher education, or researchers in higher education and learning analytics.

This book explores Learning Analytics (LA) programmes and practices in Malaysia as well as looking at the underlying forces, dilemmas and policy challenges for quality assurance in higher education institutions (HEIs). This chapters provide a comprehensive discussion of trends in academic quality assurance in higher education. It articulates a combination of theoretical issues and empirical analysis and offers a comprehensive guide to stakeholders in Management and Faculty on LA implementation in HEIs where the model in this book can be used to pave the way for a successful LA initiative. Learning Analytics is an emerging multidisciplinary technological practice with the ultimate goal of producing effective learning to improve students' achievement in the tertiary level. The Learning Analytics model of Quality Assurance in this book is an essential guide for any faculty or manager in higher education, or researchers in higher education and learning analytics.

Learning analytics (or educational big data) tools are increasingly being deployed on campuses to improve student performance, retention and completion, especially when those metrics are tied to funding. Providing personalized, real-time, actionable feedback through mining and analysis of large data sets, learning analytics can illuminate trends and predict future outcomes. While promising, there is limited and mixed empirical evidence related to its efficacy to improve student retention and completion. Further, learning analytics tools are used by a variety of people on campus, and as such, its use in practice may not align with institutional intent. This monograph delves into the research, literature, and issues associated with learning analytics implementation, adoption, and use by individuals within higher education institutions. With it, readers will gain a greater understanding of the potential and challenges related to implementing, adopting, and integrating these systems on their campuses and within their classrooms and advising sessions. This is the fifth issue of the 43rd volume of the Jossey-Bass series ASHE Higher Education Report. Each monograph is the definitive analysis of a tough higher education issue, based on thorough research of pertinent literature and institutional experiences. Topics are identified by a national survey. Noted practitioners and scholars are then commissioned to write the reports, with experts providing critical reviews of each manuscript before publication.

"Examining the Australian and Indian higher education systems, one is first struck by the contrast in size. Australia has about 200 institutions, including 39 universities, while India has over 26,000 institutions, including 504 universities. Notwithstanding the difference in size, structure and regulatory mechanisms and sometimes the priorities, the two systems have several institutional arrangements and process in common. ... The publication covers areas specific to the trends, emerging challenges and opportunities related to higher education and quality assurance when education crosses national borders."--Preface.

Measuring and Enhancing the Student Experience provides insights on how student experience measures could be used to inform improvements at institutional, course, unit of study and teacher level. The book is based on a decade of research and practitioner views on ways to enhance the design, conduct, analysis, reporting and closing the loop on student feedback data. While the book is largely based on Australian case studies, it provides learning experiences for other countries where student experience measures are used in national and institutional quality assurance. Consisting of 13 chapters, the book includes a wide range of topics including the role and purpose of student feedback, the use of student feedback in staff performance reviews, staff and student engagement, a student feedback and experience framework, the first year experience, use of qualitative data, engaging transnational students in feedback, closing the loop on feedback, student engagement in national quality assurance, use of learning analytics and the future of the student experience. Mahsood Shah is an Associate Professor and Deputy Dean (Learning and Teaching) with School of Business and Law at CQUniversity, Australia. In this role Mahsood is responsible for enhancing the academic quality and standard of courses. Mahsood is also responsible for learning and teaching strategy, governance, effective implementation of policies, and enhancement of learning and teaching outcomes across all campuses. In providing leadership for learning and teaching, Mahsood works with key academic leaders across all campuses to improve learning and teaching outcomes of courses delivered in various modes including face-to-face and online. At CQUniversity, he provides leadership in national and international accreditation of academic courses. Mahsood is also an active researcher. His areas of research include quality in higher education, measurement and enhancement of student experience, student retention and attrition, student engagement in quality assurance, international higher education, widening participation and private higher education. Chenicheri Sid Nair is the incoming Executive Director, Tertiary Education Commission (TEC), Mauritius. Prior to joining TEC, he was Professor, Higher Education Development at the University of Western Australia (UWA), Perth where his work encompassed the improvement of the institutions teaching and learning. Before this appointment to UWA, he was Quality Adviser (Research and Evaluation) in the Centre for Higher Education Quality (CHEQ) at Monash University, Australia. He has an extensive expertise in the area of quality development and evaluation, and he also has considerable editorial experience. Currently, he is Associate Editor of the International Journal of Quality Assurance in Engineering and Technology Education (IJQAETE). He was also a Managing Editor of the Electronic Journal of Science Education (EJSE). Professor Nair is also an international consultant in a number of countries in quality, student voice and evaluations. - Provides both practical experience and research findings - Presents a diverse range of topics, ranging from broader student experience issues, analysis of government policies in Australia on student experience, the changing context of student evaluations, nonresponse to surveys, staff and student engagement, ideal frameworks for student feedback, and more - Contains data taken from the unique Australian experience with changing government policies and reforms relevant to the Asia-Pacific region

Written during the COVID pandemic, this book offers a unique, timely insight into the acceleration of digitalization in higher education.

Higher education is of growing public and political importance for society and the economy. Globalisation is transforming it from a local and national concern into one of international significance. In order to fulfil societal, governmental and business sector needs, many universities are aiming to (re-)position themselves. The book initially considers their “compass”. They aspire to transformational planning, mission and strategy in which social justice is important, people are not treated as mere means to an end, and traditional moral positions are respected. This transformational urge is sometimes vitiated by blunt demands of new public management that overlook universities’ potential for serving the public good. The volume then addresses universities’ success in meeting their targets. Often the challenge in evaluation is the need to reconcile tensions, for example between structure and pastoral care of students; institutional competition and collaboration; roles of academics and administrators; performance-based funding versus increased differentiation. Measurement is supposed to provide discipline, align institutional and state policy, and provide a vital impetus for change. Yet many of these measurement instruments are not fully fit for purpose. They do not take sufficient account of institutional missions, either of “old” or of specialist universities; and sophisticated measurement of the student experience requires massive resources. Change and positioning have become increasingly key elements of a complex but heterogeneous sector requiring new services and upgraded instruments.

This book explores quality assessment and enhancement in higher education in Africa to illustrate the need to develop quality practices in measuring effective education and continually search for permanent improvement. The book demonstrates that technological and socio-economic trends, innovations, and inventions of the twenty-first century demand that additional attention be placed upon education for national, regional, and international development. Since conventions for quality assessment and enhancement need to be defined and systematic structures constructed to develop quality practices, the book shows how quality in higher education within Africa has been established and advanced to provide a framework for monitoring, auditing, and reviewing assessment and enhancement. Though the book considers African complexities and diversity, it incorporates global trends and utilises an international focus that enables readers to devise appropriate strategies for developing and enhancing quality and standards in higher education in both continental Africa and beyond. Illustrating why quality assessment and enhancement should be embraced in all aspects including inputs, processes, outputs and outcomes in educational settings globally, this book will be of interest to policymakers and scholars in the fields of Higher Education, Quality and Global Studies, African Education, African Studies and Management and Administration, Leadership and Professional Development Studies.

The European Conference on e-Learning was established 17 years ago. It has been held in France, Portugal, England, The Netherlands, Greece and Denmark to mention only a few of the countries who have hosted it. ECEL is generally attended by participants from more than 40 countries and attracts an interesting combination of academic scholars, practitioners and individuals who are engaged in various aspects of e-Learning. Among other journals, the Electronic Journal of e-Learning publishes a special edition of the best papers presented at this conference.