En los momentos actuales, tomar decisiones que estén basadas únicamente en la intuición y en la experiencia supone asumir un riesgo adicional e innecesario. La investigación de mercados proporciona la información necesaria y útil para tomar decisiones en situaciones de gran incertidumbre. La labor de un investigador se centra en buscar, descubrir y analizar la información que el responsable de marketing necesita para conocer mejor a sus consumidores.

Over the last 10 years advances in the new field of neuromarketing have yielded a host of findings which defy common stereotypes about consumer behavior. Reason and emotions do not necessarily appear as opposing forces. Rather, they complement one another. Hence, it reveals that consumers utilize mental accounting processes different from those assumed in marketers' logical inferences when it comes to time, problems with rating and choosing, and in post-purchase evaluation. People are often guided by illusions not only when they perceive the outside world but also when planning their actions - and consumer behavior is no exception. Strengthening the control over their own desires and the ability to navigate the maze of data are crucial skills consumers can gain to benefit themselves, marketers and the public. Understanding the mind of the consumer is the hardest task faced by business researchers. This book presents the first analytical perspective on the brain - and biometric studies which open a new frontier in market research.

Eye-Tracking for Visual Marketing examines the structure of the eye, the visual brain, eye-movements, and methods for recording and analyzing them. It describes the authors' theory and reviews eye-tracking applications in marketing based on this theory.

This book examines common tasks performed by business analysts and helps the reader navigate the wealth of information in R and its 4000 packages to create useful analytics applications. Includes interviews with corporate users of R, and easy-to-use examples.

Este manual ofrece una visión general sobre el concepto de "análisis de mercados". Con él, el lector adquirirá la capacidad necesaria para poder identificar los elementos que influyen en los mercados de consumo y en las decisiones de los consumidores, conociendo y analizando las herramientas principales necesarias para comprender las técnicas de investigación y medición de la demanda. Por último, proporciona los conocimientos necesarios para diferenciar entre canales minoristas y mayoristas. ÍNDICE 1. Estructura de la distribución comercial. 2. Canales minoristas. 3. Canales mayoristas. 4. Motivación y retribución de los distribuidores.

“ We’re now hip-deep, if not drowning, in the ‘experience economy.‘ Here‘s the smartest book I‘ve read so far that can actually help get your brand to higher ground, fast. And it‘s written by people who not only drew the map, but blazed these trails in the first place.” –Brian Collins, Executive Creative Director, Ogilvy & Mather Worldwide Brand Integration Group In a market economy characterized by commoditized products and global competition, how do companies gain deep and lasting loyalty from their customers? The key, this book argues, is in providing meaningful customer experiences. Writing in the tradition of Louis Cheskin, one of the founding fathers of market research, the authors of Making Meaning observe, define, and describe the meaningful customer experience. By consciously evoking certain deeply valued meanings through their products, services, and multidimensional customer experiences, they argue, companies can create more value and achieve lasting strategic advantages over their competitors. A few businesses are already discovering this approach, but until now no one has articulated it in such a persuasive and practical way. Making Meaning not only encourages businesses to adopt an innovation process that’s centered on meaning, it also tells you how. The book outlines a plan of action and describes the attributes of a meaning-centric innovation team. With insightful real-world examples drawn from the Cheskin company's experience and from the authors' observations of the contemporary global market, this book outlines a plan of action and describes the attributes of a meaning-centric innovation team. Meaningful experiences—as distinct from trivial ones—reinforce or transform the customer’s sense of purpose and significance. The authors’ vision of a world of meaningful consumption is idealistic, but don’t be fooled: this is a straightforward business book with an eye on the ROI. It shows how to bring R&D, design, and marketing together to create deeper and richer experiences for your customers. Making Meaning: How Successful Businesses Deliver Meaningful Customer Experiences is an engaging and practical book for business leaders, explaining how their companies can create more meaningful products and services to better achieve their goals.

“Sin investigación no hay conocimiento, sin conocimiento no hay eficacia” Juan Ramón Plana, Director General Asociación Española de Anunciantes. La investigación de mercados es actualmente una herramienta fundamental para la gestión empresarial, es esencial para entender los mercados, para contrastar y confirmar tendencias, para definir estrategias y líneas de actuación presentes y futuras, y finalmente, y no por ello menos importante, para controlar resultados. Las empresas necesitan información. El método didáctico con que ha sido concebida esta obra, la convierte en un valioso instrumento para la enseñanza de esta materia, tanto para estudiantes como para profesionales que se estén introduciendo en este campo. Sus autores, son excelentes profesionales que hacen compatible su labor profesional en la empresa con la dedicación a la docencia. Su estructura facilita la lectura y la comprensión de la materia, ya que todos los capítulos siguen la misma. Comienza con unos objetivos del capítulo y finaliza con un resumen de los términos clave, un ejemplo de un caso práctico real, una excelente ayuda para los profesores, y se cierra con notas bibliográficas. Coordinadora: María Jesús Merino Sanz. Doctora en Economía de la Empresa por la Universidad Rey Juan Carlos. En la actualidad es profesora de investigación de mercados, conducta del consumidor e introducción al marketing. En el terreno profesional ha dirigido ESIC Editorial durante más de quince años y antes ocupó puestos de responsabilidad en el Grupo Editorial Especial Directivos y en la Asociación de Revistas de Información. ÍNDICE ¿Qué es la investigación de mercados? - Investigación exploratoria.-Investigación descriptiva.- El cuestionario.- Muestreo y trabajo de campo.- Análisis de datos.- Preparación de informes.

Rethink your business for the digital age. Every business begun before the Internet now faces the same challenge: How to transform to compete in a digital economy? Globally recognized digital expert David L. Rogers argues that digital transformation is not about updating your technology but about upgrading your strategic thinking. Based on Rogers's decade of research and teaching at Columbia Business School, and his consulting for businesses around the world, The Digital Transformation Playbook shows how pre-digital-era companies can reinvigorate their game plans and capture the new opportunities of the digital world. Rogers shows why traditional businesses need to rethink their underlying assumptions in five domains of strategy—customers, competition, data, innovation, and value. He reveals how to harness customer networks, platforms, big data, rapid experimentation, and disruptive business models—and how to integrate these into your existing business and organization. Rogers illustrates every strategy in this playbook with real-world case studies, from Google to GE, from Airbnb to the New York Times. With practical frameworks and nine step-by-step planning tools, he distills the lessons of today's greatest digital innovators and makes them usable for businesses at any stage. Many books offer advice for digital start-ups, but The Digital Transformation Playbook is the first complete treatment of how legacy businesses can transform to thrive in the digital age. It is an indispensable guide for executives looking to take their firms to the next stage of profitable growth.

Este libro recopila, organiza, argumenta e interpreta una serie de conceptos, datos y experiencias sobre la Investigación de Mercados, teniendo en cuenta todos los actores del proceso de intercambio de productos y servicios que una compañía ofrece en un espacio físico o virtual con el fin de satisfacer las necesidades de clientes y consumidores. La obra presenta una introducción precisa y amplia sobre la Investigación de Mercados, tras lo cual, orienta con casos prácticos cómo ejecutarla facilitando varios modelos de cuestionarios para la obtención de la información. En esta nueva edición, además, se profundiza en las megatendencias del marketing con énfasis en las nuevas tecnologías de la información y comunicación. Por su contenido temático y aplicación práctica va dirigido a estudiantes, docentes, empresarios, emprendedores, investigadores, gerentes, profesionales de administración, mercadeo y demás personas dedicadas a esta actividad estratégica dentro de las empresas. Incluye - Metodología aplicada de investigación. - Profundización en las megatendencias del marketing con énfasis en TIC. - Ejercicios prácticos y guías. - Lecturas de reflexión y frases de retroalimentación.

For over two decades, it has been argued that the brand is an important value creator and should therefore be a top management priority. However, the definition of what a brand is remains elusive. This comprehensive textbook presents the reader with an exhaustive analysis of the scientific and paradigmatic approaches to the nature of brand as it has developed over the last twenty years. Taking a multi-disciplinary approach and offering an exhaustive analysis of brand research literature, it delivers a thorough understanding of the managerial implications of these different approaches to the management of the brand. Brand Mangement: Research, Theory and Practice fills a gap in the market, providing an understanding of how the nature of brand and the idea of the consumer differ in these approaches and offers in-depth insight into the opening question of almost every brand management course: "What is a brand?"